Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,239 Topics
  • 6,944 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1239 Topics

M
Mike WillAvid Contributor I
posted in Portable speakers

Move 2 vs 2 Moves

Does anyone have thoughts on the acoustic differences between the Move 2 and having 2 of the Move 1s setup in stereo? Thanks,Mike

5
bockersjv
4 months ago
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joshy2Contributor I
asked in Portable speakers

Connecting linked Fives to Bluetooth via Roam

I want to buy a pair of Fives for my room. They’ll be linked/paired as a stereo pair. Can I connect them to a Roam device over WiFi and play music from them via Bluetooth through the Roam (using the Roam as a gateway)?  E.g. I want to stream some YouTube music from my phone. I would stream it via Bluetooth to the Roam and then through that to the Fives. If not, I guess the only way is to plug in a Bluetooth receiver via the line-in connection?  And if so, could I do that and still have the music play over the linked pair?  

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J
4 months ago
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Duglas63Contributor I
asked in Portable speakers

can i hear you tube thru roam ?

I watch you tube on iPad, can I run thru sonos

4
J
4 months ago
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JhnsilerContributor I
asked in Portable speakers

no connection of move

Purchased  2 Move speakers and only 1 connects.

1
N
5 months ago
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James372Contributor I
asked in Portable speakers

wireless range extender

I am getting this error message……. Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router. The SONOS One’s and Roam’s I have cannot be wired. Please help, I’m losing my patience having constant issues with a system I’ve spent over 2K on 😪

2
Ken_Griffiths
5 months ago
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Gate75Contributor I
asked in Portable speakers

jumelage

Peut-on jumeler move2 avec un sub Sonos?

1
G
5 months ago
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shenbergContributor I
asked in Portable speakers

Latency between Sonos Roam and MacBook when using Bluetooth

My Sonos Roam has a weird kind of latency when I connect it to my MacBook via bluetooth. The way it manifests is, whenever I play audio from my MacBook, (let’s say a YouTube video) the source video will freeze for a few seconds, then the video will begin and audio begins playing through the speaker. When I stop the source on my MacBook, the audio will continue to play through my Sonos Roam for a few seconds before stopping. And sometimes, the audio and video can even get out of sync which is very annoying and requires me to refresh the page. Does anyone know why this is happening? It seems like some kind of buffering that I’d like to disable if possible. Cheers

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Jamie A
5 months ago
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GD10Contributor I
asked in Portable speakers

my Sonos roam won’t turn on, charge or reset after software update

After the app forced an update last week, my Sonos Roam is now useless just as the warranty has expired.  I can’t power it on, it doesn’t charge on the base charger, and when I plug it into the plug in charger, the orange light comes on but never goes off. I’ve tried the 12 second reset and nothing.  Any ideas?

2
Stanley_4
5 months ago
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ukonanoContributor I
asked in Portable speakers

ROAM Compatible with 1st Generation Sonos

Does ROAM work with 1st generation Sonos speakers?

2
Airgetlam
5 months ago
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grasseaterContributor I
asked in Portable speakers

using alarms on Roam SL not connected to internet

Considering purchasing a Roam SL for travel use.  It would not be connected to a WiFi system since most places I travel do not have reliable WiFi.  It would be connected to either Bluetooth or Airplay on my iphone.  I would be able to do any initial setup with it connected to WiFi as part of my home Sonos system.My question is:  Would I still be able to use the alarm function?  That is, would the speaker wake up and play music?  Would using my phone as a hotspot work or be needed?Or, how would I do this?

3
G
5 months ago
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User192401Contributor I
asked in Portable speakers

speaker volume

I have just added a Sonos roam to my system, yet when I connect and select music to play , no sound comes from the device?

1
Jamie A
5 months ago
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macsoupContributor I
posted in Portable speakers

Sonos Roam Dies in under 3 years due to power issues

Once you look around on-line and at support cases on the Sonos site, you will see that the Roam dies shortly after the warranty period. Once beyond the 12 month warranty period, Sonos says you are out of luck. It is an expensive paper weight. Don’t bother with support if you bought more than 12 months ago: This is what Sonos will tell you about the Roam. “I'm afraid that according to the information from our system, your Sonos Roam is out of warranty since MM/DD/YYYY. For this replacement, we can offer a 30% discount on the replacement unit since it is outside the warranty period. You will need to send your unit back to us, and we'll be sending you a coupon code you can use on sonos.com to get a product or set of speakers. Please, let me know if you want to proceed with this process. It will be a pleasure to help you.” So basically, it’s a product that dies with a poor quality power issue. Don’t buy the Roam. Other speakers are good, but stay away from the Roam

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Airgetlam
5 months ago
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HAROLD PContributor I
asked in Portable speakers

PORT NOT CONNECTING TO MOVE 2 SPEAKERS

I have onkyo rz-810 receiver with port hook up no sound from my surround sound to move 2 speakers!

2
Airgetlam
5 months ago
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cappedupContributor I
posted in Portable speakers

sonos move, no lights, no charge, nothing

Move bought about 8 months ago has stopped doing anything.  Wont charge with ring, no lights through usb.  Cant read a voltage at the two pins on the ring.  Pushing and holding reset buttons doesn’t do anything.  It’s effectively bricked.  Anything I can do?

2
C
5 months ago
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Genie31Contributor I
asked in Portable speakers

Sonos move won't power ON

Hi there!I tried digging around various help topics on the forum but to no avail! I still want to try posting and find out if there is indeed a solution or I am being overly optimistic.I have a Sonos Move (2020 model) that was working perfectly fine all these days. Until recently, I noticed that the battery would discharge on its own while sitting on the charging base. I have never used a USB-C charger with this unit before. From the forum , I found various suggestions to do a reset (power button pressed 15 seconds off the base, and power button with 15 seconds on the base) that seemed to work and would reset and power on the system and start charging the unit. Again, within a day or two, I saw the battery drain (indicated by the low battery sound). I repeated the above steps and it worked.Recently, it once again drained out completely and this time the orange LED kept continuously blinking while sitting on the charging base and reset did not solve the problem. Finally, the orange LED

3
S
5 months ago
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MaryAnneLContributor I
asked in Portable speakers

Sonos Roam SL and Google Assistant

I have a google nest doorbell, the wireless kind. The doorbell chime is supposed to play over google nest speakers. I don’t want a device with a microphone permanently listening in my house, so I bought a Sonos Roam SL in the hopes I could get the doorbell chime to play on that. I’ve hit a dead end. Has anyone done this successfully? I enabled notifications on the doorbell and the speaker is showing in my Google Home app, but I’m not sure how to get the notifications to work on the speaker. Google tech support will not help, I’ve tried. I also downloaded Google Assistant, where it says that there’s one Sonos device linked but it doesn’t display anywhere in the app. If I get it to display in Google Assistant I can create a Routine that starts when the doorbell rings which should trigger the action of making an announcement, but its saying “no device for audio available” on the routine creation page. Has anyone been able to use a Roam SL for this sort of thing?  Open to any and all sugge

3
jgatie
5 months ago
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JSRossiContributor I
asked in Portable speakers

Connecting Roam to Lenovo T14

I have a new Sonos Roam and pleased with it so far but cant get it to connect to my laptop via Bluetooth!Both are on the same Wi Fi network, it is connecting to other devices seamlessly and I can see the Roam in the recognised Bluetooth devices, but cant get an option to actually connect it!Would appreciate any advice and thanks  

2
J
5 months ago
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maxmfotoContributor I
asked in Portable speakers

Sonos Roam Won't Turn on or Factory Reset (Fully Charged)

Hello,My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything. Please help! 

28
Airgetlam
5 months ago
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mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

3
Stanley_4
5 months ago
A
AFlan22Contributor I
posted in Portable speakers

Dead horse I mean dead roam

Seems to be a common discussion on this topic. Less than 2 years old and my roam is dead. Tried all the tricks and tips from support and still dead. Here is 30% off thanks bye from support. How are they still standing behind this and selling this thing with all the known problems? Its a great speaker when working. Really don't want to buy another one because I'm afraid of being in the same boat again. Is it really worth paying $200+ for the move? Seems like there should be a better option.

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G
5 months ago
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premjijContributor I
asked in Portable speakers

Sonos Roam Crackling sound

Recently my Sonos Roam has a crackling sound. When using the Tune In Radio, it is at the start of turning it on. After being on the phone with Sonos Customer Support and trying different items, it seems to happen more on Sonos Radio and other radio stations. It does not occur with Amazon music but does with Apple Airplay. 

4
Airgetlam
5 months ago
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dtmsContributor I
asked in Portable speakers

Registered Sonos product missing from account System list.

Registered Sonos Roam absent from system list. Unable to locate missing Roam. Why would my registered product be missing from account?

6
D
5 months ago
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BullDawgJoeContributor I
asked in Portable speakers

Battery Life for a Move 2

I am experiencing a short battery life with new Move 2. I get roughly 6 hours between charges.  Using halo charger that came with the unit. Any suggestions as to what I could be doing wrong?

1
G
5 months ago
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Pattie7681Contributor I
asked in Portable speakers

setting up a group

Can I add a Move 1 to a group that includes a Beam and 2 ERA 100s

1
D
5 months ago
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Vina555Contributor I
posted in Portable speakers

sonos roam battery is a joke

I'm surprised by the use of a subpar battery in Sonos products, and it's disappointing that they haven't initiated a product recall or offered battery replacements. This experience has eroded my trust in Sonos, and I'm uncertain about relying on them in the future. Additionally, I expected more assistance from customer service. Long story short, if you are facing battery issues with ROAM, that is expected and you just need to live with it. Sonos will not do anything

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Ken_Griffiths
5 months ago
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