Contributor I

Answered

Roam Sl won’t connect after upgrade

21 replies
1629 views

Just loaded the new app. Speakers and Port work but Roam SL cannot connect. “Unable to connect. Try again later”. The roam shows up and I connect and Apply, but that’s all folks. No connection.

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UlserAnswer

Lyricist I

I just did a factory reset on the Roam and a separate app update for it and tried to reconnect to the system, but …. Wait for it …. There’s a problem. I found at least one other comment in the Forum from someone in the same situation.

I also tried a factory reset on the Roam to no avail. I also tried the suggested “Log out of your account, quit and restart app, log back in”-trick. Which amazingly seemed to fix the problem! It now found the Roam. I play music for about an hour,,, before it suddenly dropped out again🤦🏻 Back to totally unresponsive.

Then I remembered that the seldom used Sonos-app on my iPad may not have been “upgraded” yet! And it wasn’t. So I logged in and immediately found my Roam. Tried playing some music and voila! Works fine. Head into my “upgraded” app on my iPhone and, lo and behold, I can now control the Roam satisfactory there as well.

The Roam has now been completely powered off for some hours. Just tested booting it up, to see if it still appears in the new app. And it did! Plays fine. Hope it lasts..

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Gerry212

Lyricist I

Same problem after upgrading the app yesterday. Super frustrating

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Ulser

Lyricist I

Same here.

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MarshallFAuthor

Contributor I

Tried again this AM (roughly 10 hours later) and the Roam will connect but the Ones and Port will not. I get the same error message (“try again later”) when I try to connect them. To be clear, these all worked seamlessly BEFORE the app “upgrade”.

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Pellucid

Avid Contributor II

I have the same issue with the updated app - when trying to use my Roam and my Move I get “Unable to connect, try again later”. Before the upgrade all worked as expected and have done so for years. It is unbelieveable that these lovely speakers are now useless. How could a company that produces such good audio equipment, be so bad at software?

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MarshallFAuthor

Contributor I

Now, I can get the Roam to connect, AND I can get the Ones, Port and mini to connect, but not all on the same tune. I used to be able to have one tune playing on all speakers, but now it’s one or the other. I’ve never had so much trouble with an upgrade.

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MaryAH

Lyricist I

Same here; no issues until the recent update. Big frustration!

Edit: just upgraded the Roam SL from the app, and now it works like before.

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MarshallFAuthor

Contributor I

I just did a factory reset on the Roam and a separate app update for it and tried to reconnect to the system, but …. Wait for it …. There’s a problem. I found at least one other comment in the Forum from someone in the same situation.

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MarshallFAuthor

Contributor I

Technically, it “won’t link to your account”

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UlserAnswer

Lyricist I

I just did a factory reset on the Roam and a separate app update for it and tried to reconnect to the system, but …. Wait for it …. There’s a problem. I found at least one other comment in the Forum from someone in the same situation.

I also tried a factory reset on the Roam to no avail. I also tried the suggested “Log out of your account, quit and restart app, log back in”-trick. Which amazingly seemed to fix the problem! It now found the Roam. I play music for about an hour,,, before it suddenly dropped out again🤦🏻 Back to totally unresponsive.

Then I remembered that the seldom used Sonos-app on my iPad may not have been “upgraded” yet! And it wasn’t. So I logged in and immediately found my Roam. Tried playing some music and voila! Works fine. Head into my “upgraded” app on my iPhone and, lo and behold, I can now control the Roam satisfactory there as well.

The Roam has now been completely powered off for some hours. Just tested booting it up, to see if it still appears in the new app. And it did! Plays fine. Hope it lasts..

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MarshallFAuthor

Contributor I

Although I had updated the app on both my phone and iPad, I decided to try the phone based on your experience (instead of the iPad for the 100th time). It worked!! I know it may not last, but it’s working now. Thanks for the tip. I owe you an adult beverage.

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