Hi, I’m hoping someone can help me with my issue.
I have a Play 5, 2 One SLs, a Play 1, and a Move which were all working well with my Netgear Orbi Mesh network. Unfortunately, the Orbi died and I replaced it with an Asus Zen Wifi CT8 mesh router. I have the Play 5 directly wired to the router. Of course, the Move is connected via Wifi. All of the speakers appear in the app and function, but whenever I try to group the Move with another speaker, I get a pop-up saying:
“Wireless range extender. Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won’t be able to play music in that group. To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to the router.”
Of course, I already have Sonos permanently connected to the router, and all of the speakers show WM:0 (except Move), indicating they’re using the SonosNet dedicated mesh system. I don’t have a range extender.
The Move will function fine if I use it on its own, but when I group it, I get the pop up and silence. I’ve tried changing the Sonos channel to ensure it doesn’t conflict with the 2.4 GHz router channel to no avail. I have factory reset the Move, unplugged the system from the wired network, and changed the location of the Move. Nothing has worked. Please help!
Thank you.