I assume that both devices are shown in the Sonos App?  Are you able to group the two devices and play music from them at the same time?

Within the Sonos App>Settings>System are both devices shown as separate devices?

Hi

Thanks for your reply.

Yes they both show in the app and show as separate devices. In Apple Airplay on my phone they also show as separate devices but sometimes they appear grouped but even then only one plays at a time.

Otherwise I can’t see a way to group the two devices.

Regards

Grouping is done by using the middle icon in the row at the bottom of the Sonos App., shown as 4 vertical lines.

Try grouping them first and then we can sort out the stereo pairing.

Edit:

Also, can you confirm how you are trying to rename the Roam SL?

Hi

Thanks. Have clicked on the middle icon and can’t see a way to group. Also, don’t know why there is a message relating to Era 300. See screenshot attached.

Regards

You Group by clicking the square icon with an arrow at the bottom, level with the Room Name.  In the next screen, select ‘Everywhere’.  If you do this against the Sonos Roam that is currently receiving Bluetooth Audio, the music will be output on both devices.  To rename the Sonos Roam to a more meaningful Name, click the cog wheel in the bottom right of your phone and then select System, and then Sonos Roam.  Pressing the Arrow next to the name allows you to change it.

Cancel the message and see if it’s a One Off.

Assuming that you’ve managed to group the two devices and music is being output on both of them.  Please follow the steps in this article to create a Stereo Pair.: https://support.sonos.com/en-gb/article/create-a-stereo-pair

Hi @mpa4470 

Welcome to the Sonos Community!

I’m just interjecting here because it’s unlikely anyone is going to guess what the issue is - your Roams are set up to be different systems. You will need to factory reset one of them, then add it to the system containing the other, rather than opting to “Setup a New Sonos System” in the app. I recommend you reset again whichever speaker you apparently just reset. Once you reset one speaker, make sure the app is connected to the un-reset speaker, then the app should prompt to add the reset speaker automatically.

It looks like this is recent (your screenshot above indicates that they were not separate when you posted it) - we do not recommend you reset your Sonos products unless requested to do so by us, or if you are selling a unit. If you struggle any further, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

I’ve also flagged the fact that you are seeing a notification regarding the Era 300 when you don’t actually own one with an engineer, so thanks for reporting that.

I hope this helps.

Hi, many thanks for your responses. The factory reset worked. :)

Hi @mpa4470 

Thanks for coming back to update the thread, and I’m glad you got everything sorted out.

If you ever see that Era 300 message again, could you please submit a support diagnostic and reply here with the number given? Thanks

What is the difference between pairing and grouping? Can you connect 2 Roams and 1 Roam SL so that musics plays from all 3 at the same time? Is that called grouping or pairing?

Pairing is a semi-permanent bond where each unit plays one of the left or right channel of a stereo source.  Grouping is an ad hoc connecting of one or more Sonos rooms where all the rooms play all channels of the source.