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Contributor I
May 15, 2023

Sonos system and samsung freestyle

  • May 15, 2023
  • 20 replies
  • 11805 views

Hi all

 

I have bought a Samsung freestyle to replace my TV and at this moment I still can not use it with my sons system. 

Here is what I have: 2 one sl, move, roar and beam. As previously in another conversation I have linked the Samsung with the roar by Bluetooth but it works 1 time every 10. And each time I have to pair again, switch off 10 times and sometimes I give up because it does not work.

So the Samsung is connected to the roar but there is no sound but in the app I can pause the video (it makes no sense to me) . For the moment I can not use anymore my sonos system when I am watching Netflix or Prime. It is a pity for a system that cost me more than 1000€.

Any suggestions?

Thanks

Andreea

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20 replies

Airgetlam
May 15, 2023

What is a roar?

I’m assuming the ‘freestyle’ is a TV of some type, it should be connected to the Beam via ARC (an HDMI cable)

I would think you would group your other speakers with the Beam, but they would be delayed, but the Beam and surround speakers (the two Sonos One SLs) would be in sync, just the grouped rooms would be delayed by 75ms. 

Bruce
Lead Maestro
May 15, 2023

@Dea16 I’m assuming since the Freestyle is a projector, you are connecting it using Bluetooth to the Roam so you can share the Bluetooth audio with the rest of your Sonos speakers. And the reason why you don’t want to connect the Beam to the Freestyle using the HDMI ARC port is because you don’t want to run an HDMI cable across the room from the Freestyle to the Beam. Is this correct?

If you want a more reliable connection and user-friendly setup that will give you higher quality audio, you should consider connecting the Beam to the HDMI port on the Freestyle. If you set up the One SLs as surrounds with the Beam, this will give you a great 5.0 home theater setup that will allow you to play 5.1 audio from Netflix and Prime Video. A Bluetooth connection is limited to stereo audio only and has obviously been a frustrating set up for you.

But as @Airgetlam mentioned above, grouping the Roam or Move with this Beam/One SL setup will result in an audio delay when playing TV audio. So it is best to use the Roam and Move elsewhere.

"Receive with simplicity everything that happens to you." - Rashi
Dea16Author
Contributor I
May 15, 2023

Hi GuitarSuperstar. 

It is not possible to connect the beam to the freestyle by hdmi because the freestyle has not an arc hdmi so it does not work, I tried. 

 

I have connected the roam to the projector but I have no sound coming from the roam speaker. For some reason it worked 2 times, I even succeed to share with the beam, it was great. But now impossible to have a sound when actually I did not change anything.

For the moment I only have the sound coming from the freestyle itself, no sonos speaker works. 

I really do not understand where the problem is coming from. On the sonos app it says I am connected to the freestyle projector but no sound. Why?

Thanks

Dea16Author
Contributor I
May 15, 2023

What is a roar?

I’m assuming the ‘freestyle’ is a TV of some type, it should be connected to the Beam via ARC (an HDMI cable)

I would think you would group your other speakers with the Beam, but they would be delayed, but the Beam and surround speakers (the two Sonos One SLs) would be in sync, just the grouped rooms would be delayed by 75ms. 

Roam i wanted to say but the phone change it, lol. The freesty is a Samsung projector without arc connection. 

Dea16Author
Contributor I
May 15, 2023

@Dea16 I’m assuming since the Freestyle is a projector, you are connecting it using Bluetooth to the Roam so you can share the Bluetooth audio with the rest of your Sonos speakers. And the reason why you don’t want to connect the Beam to the Freestyle using the HDMI ARC port is because you don’t want to run an HDMI cable across the room from the Freestyle to the Beam. Is this correct?

If you want a more reliable connection and user-friendly setup that will give you higher quality audio, you should consider connecting the Beam to the HDMI port on the Freestyle. If you set up the One SLs as surrounds with the Beam, this will give you a great 5.0 home theater setup that will allow you to play 5.1 audio from Netflix and Prime Video. A Bluetooth connection is limited to stereo audio only and has obviously been a frustrating set up for you.

But as @Airgetlam mentioned above, grouping the Roam or Move with this Beam/One SL setup will result in an audio delay when playing TV audio. So it is best to use the Roam and Move elsewhere.

Hi GuitarSuperstar. 

It is not possible to connect the beam to the freestyle by hdmi because the freestyle has not an arc hdmi so it does not work, I tried. 

 

I have connected the roam to the projector but I have no sound coming from the roam speaker. For some reason it worked 2 times, I even succeed to share with the beam, it was great. But now impossible to have a sound when actually I did not change anything.

For the moment I only have the sound coming from the freestyle itself, no sonos speaker works. 

I really do not understand where the problem is coming from. On the sonos app it says I am connected to the freestyle projector but no sound. Why?

Thanks

Airgetlam
May 16, 2023

So, you’re only ever going to be able to get a stereo signal from the Bluetooth connection. No real point in having the surrounds connected to the Beam, unless you switch gears and use an HDMI switch that has an optical out, and connect that to the Sonos adapter that then feeds the Beam. 

I’d be curious about what sort of Bluetooth is used by the Freestyle, and if it matches the version in use by the Roam. For troubleshooting purposes, I’d ignore everything other than the Freestyle and the Roam, ungrouping all ‘rooms’ until you can get the Roam playing. Once that’s resolved, most everything else would fall in line.

I’d be very tempted to power cycle both the Roam and the Freestyle, and then set up the Bluetooth connection between the two of them. 
 

Not sure how the Sonos controller can ‘know’ anything about the Freestyle. It should only be telling you that the Roam is connected to the Sonos system. What it is connected to via Bluetooth wouldn’t show up. 

 

Bruce
Lead Maestro
May 16, 2023

According to this video, the Freestyle is equipped with HDMI ARC/eARC. Is your model different?

 

"Receive with simplicity everything that happens to you." - Rashi
Dea16Author
Contributor I
May 16, 2023

According to this video, the Freestyle is equipped with HDMI ARC/eARC. Is your model different?

 

Hi. 

I tried with hdmi cable the first time when I bought it and never had any sound. What he is showing in the video for me is grey and not available. 

The cable should be a special one? When I try to connect the TV on the beam with the app it says no cable arc detected.

I switched off and nothing happened. Do  I do something wrong?

Thanks

Dea16Author
Contributor I
May 16, 2023

According to this video, the Freestyle is equipped with HDMI ARC/eARC. Is your model different?

 

Ok i have contacted samsung and connected with the cable but still no sound. 

The freestyle is connected to the beam but there is no sound. The freestyle is taking eArc but the beam only Arc. Is there a difference and for that reason is not working?

Should I do something on the app for the beam to work?

Thanks 

Lead Maestro
May 16, 2023

Disconnect the Beam from the Freestyle. In the Freestyle settings, go to Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) and set this to ON. Under Sound > Expert Settings, set HDMI-eARC Mode to ON and Digital Output Audio Format to Auto. Then run TV Setup under the Beam’s settings in the Sonos app. Follow the app instructions. When the app instructs you, connect the Beam to the HDMI port on the Freestyle using the Sonos supplied HDMI cable. If this still doesn’t work, check the Sound Output setting and make sure you select the Beam  from the list of devices and not the “Projector Speaker”.

"Receive with simplicity everything that happens to you." - Rashi