Hi,
I recently bought a brand new Sonos Move from Japan and I live in New Zealand. I’m having trouble doing the initial setup via the Sonos mobile app.
- Launched Sonos app, and discovers the Sonos Move speaker.
- I tap “Add”
- App tells me to press the infinity button that’s playing the chime.
- App connects to Sonos Move successfully.
- App asks to connect to wifi and I enter my wifi password carefully and verify that it’s correct. Click Connect.
- App stalls on “Connecting Sonos Move to <my wifi>” for 2 minutes.
- App says “There was a problem setting up your Sonos Move. Let’s try something else”. Tap Continue.
- App says “Go to iOS Accessory Setup to connect your Sonos Move to your WiFi”. Tap “Go to Accessory Setup”.
- After 30 seconds, app says “There was a problem during setup. Restart your mobile device or use a different one and try again”.
I’ve factory reset the device several times and am getting no further. Some advice would be appreciated. Thanks.
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