Home theater

I have replaced an Arc with an Arc Ultra, attached via e-Arc to my Samsung QE55QN90B. They are associated with 2 Era 300s and a Gen 1 Sub.When playing from my NAS, ( Ethernet connected Jellyfin source), I get a short drop in audio every minute / couple of minutes. Only lasts a second.   Sources from Atmos, to 5.1 to Stereo all experience it.As it all worked fine with the Arc, I’m assuming it is related to the Arc Ultra Any thoughts on cause / resolution ?   

Dear sonosI wanted to touch base and share my experience with the new Sonos system that I recently upgraded to. After reading several positive reviews, I was excited to upgrade my 15-year-old Sony home theatre system to the Sonos system for $5000, which was three times the amount of my old system.However, I have to admit that I am disappointed with the sound quality. While playing music is great and I love it, watching a movie is a different story. The Arc Ultra sub 4 and two 300 era speakers are supposed to provide amazing sound, but in reality, the Arc Ultra is just a mono speaker with no adjustment for left and right channels. This results in an overwhelming center sound, making the overall home theatre experience disappointing.Moreover, I don't have the option to adjust the volume on the left and right channels, which I feel is missing from the package. The system needs more sound from these channels to truly wow me.I w

Can anyone tell me why Sonos support refuses to support their product? I’ve had issues with the Sonos arc sound bar since the day I bought it. Vendor I purchased it through directed me to go through Sonos support, but they refused to support their own product. The arc sound bar refuses to maintain a network connection, I’m at a loss because now it won’t even factory reset so it’s a very large paperweight at this point 

Feature request : Add a Sonos Beam Gen 2 center channel volume control slider.That's all.

I just recently upgraded to the LG C5 and my soundbar works fine but I can’t seem to get my subwoofer working properly. It’s in the same room and nothing has changed. Has anyone else had this issue?

Greetings! I’m experiencing a lack of audio in my home theater system, which includes the Arc, Sub, and two Ones for surround sound. I use a Sony 4K vol-wv295es projector, Apple TV 4K, and either a AV matrix or an HDFury Arcana to split video and audio. This setup used to work extraordinarily well. Now, however, I get no audio on the Sonos Arc no matter what I do. All equipment firmware is up-to-date, all HDMI cables are compatible. The Arc works fine when it comes to streaming music, and the Apple TV 4K can stream audio to an Apple AirPods Max Pro.Any suggestions to get the audio working?

This is my third question. I divided them up since they are for different issues.When I pick Dolby Atmos on the PS5 (Pro) sound settings, then volume levels in games don’t seem right. In god of war ragnarok Mimirs voice is too quiet, and Atreus voice is too loud. Boss battle effects are also super loud. In tekken 8 the commentators voice is too quiet. However If I change to LPCM, then the volume levels are much more even, and what I would expect. It’s one thing for some effects to be so loud, but it doesn’t make sense for character voices to have different db levels.I am wondering if this has anything to do with the Arc Ultra, or if other Dolby Atmos soundbars will have the exact same issue to the same extent? Does the Arc Ultra highlight the issue more than say a Samsung soundbar? With the TV speakers it’s not that noticeable. It’s an LG C4 so it supports Dolby Atmos, but obviously it also has much less capable speakers.

Hi, I’m looking for some help.  I’ve just purchased a Sonos Arc Ultra and find the bass a little low.  I don’t seem to have the ability to amend the bass in the EQ settings as everything is greyed out (see attached).   I’ve tried turning off TruePlay to no avail.  Can anyone help?

What is the technical limitation that keeps the ARC Ultra from being paired with two sub minis? 

Hi all, I am not sure what I am missing. My playbar is connected to my Samsung TV via optical cable. I have already setup my remote on the app and it works perfectly when using the TV either with air/cable tv or other apps like Netflix or whatever… BUT if I change the input for the TV to be an HDMI (as for my Playstation 5) the remote wont change the volume (and the little indicator light won’t work either) it is only if I open any other tv app or air/cable that the remote will work ok again… is this normal or am I missing some configuration or something?? Thanks all!

My Beam 2 gen is about 3 years old. So far it has been working ok. Imhabe a Samsung TV and I use a Logitech universal remote, to control the volume on the Sonos.we have had some outages on the network connection. I now having 2 issues. i can’t get any status lights, eventhough i swith the lights on with the App. (Ipad) the remote is not working, sort of. I have reprogrammed the remote, as I first thought that it was no longer functioning. What i see is that using the remote, actually changes the the volume in the App, but it does not change the volume on the Beam. If I use the App, to change the volume it works fine. -Does the Beam an infrared sensor, that receives the command from the Remote control, that may be damaged?-May a factory reset solve both problems. If so, how is that performed? Thanks 

Hi,today, I noticed my Playbar was unavailable for playback in the S2 app. I did find the Playbar in the settings of the app with the information, that this playbar is “not registered”.When I try to use the “Fix it” option, I get an error 1.066 - “there was a problem checking for updates”.Anyone has an idea, why the registration got lost? The Playbar was disconnected for a few hours from power. And why does the app check for updates when I just want to use my system again? The Playbar was successfully registered.I tried to dump this into Sonos support, but their chatbot got stuck asking what other Sonos devices I got.There are few exceptions from the norm to my setup - none of my Sonos Boxes is connected to the internet (for obvious security reasons). My Sonos app on iOS does not update automatically (I did that once by accident so no more of that update crap). This setup has been working smoothly for half a year.Any thou

He comprado una sonos beam 2, vivo en Colombia y tengo un móvil con Android.Dentro de las cosas nuevas que trae la Bean 2 es que se puede utilizar el asistente de Google y como proveedor de música Amazon music, esas fueron dos razones para comprarla. Desafortunadamente ni el asistente de Google aparece como opción de asistente de voz, ni Amazon music como servicio de música. YouTube music si puede ser instalado como servicio de música sin embargo la presentación es poco atractiva y práctica. Agradezco me orienten si está haciendo falta algún elemento para poner a funcionar los dos servicios que deseo tener o si definitivamente por estar en Colombia estos servicios no están disponibles.

Hi all,Maybe 4 years back I installed a pair of 100’s, an ARC and a Sub in small lounge to use with a Panasonic TV.At time of install I had horrible problems getting it working. I had support from Sonos and my memory of this was NOT to RJ45 connect the 100’s but to wirelessly connect them to the ARC and SUB … both of which were on RJ45.I never really understood why at the time but in fairness, it all worked and has worked nicely since.But ideally I’d prefer ALL my Sonos devices be wired to simplify the configuration, make it more secure and eliminate any risk of performance issues and …. well, I just like cables better 😉Just to ask if this is possible to do please and if there is a procedure to set this up that maybe I did not understand so well first time of install?Many thanks in advance

Tv Beam 2 dialogue is ahead of 2 × ERA 300sI also have a mini subI have updated all equipment & unplugged everything. Have been trying for hours.Any help would be much appreciated ThanksKev 

Up until the last few weeks I’ve had my Beam volume somewhere between 17-20. Now I’m having to  turn the volume between 25-30. If there an update I need to do?  I’ve restarted, but nothing has changed. 

After almost two years, I suddenly lost the wifi connection to my Sonos Beam. I have tried restarting the router and factory resetting the Beam. When trying to reconnect the Beam, it is unable to find my wifi network. I understand this might sound like a 2.4/5.0 Ghz issue, but I have another Sonos Beam in the house that I am not having any issues with. Furthermore, I haven’t made any changes to the wifi settings on my router and don’t know why this would suddenly become an issue. During setup, the app does list other wifi networks in the neighbourhodd, but cannot see mine. 

I’m setting up a Playbar. When I get to the step of setting up my IR remote: I press volume up and it says it doesn’t recognize it Press continue The learn remote page shows for about half a second before it tells me it didn’t see an IR signal. I never even get the chance to press volume up three times.   I’ve power cycled, then factory reset the bar. Still having the same problem. My remote is IR, and I can see the light blinking with my phone camera.  thanks in advance for any help

Why is it that I cannot use my ERA 300 speakers as a stereo pair for streaming music and then use them as a surround sound set to watch movies? Yes, I know I can unpair them and reassign them as surround speakers but it doesn’t make sense to me since this is all app controlled not to mention a pain to have to do all that extra work. Can someone shed some light or maybe I’m missing something. Thanks

I have sonos playbar. Until today i have been using with my setup and it was working. However today my system doesnt see it anymore except ethernet. Do you know why? And also if ı change my playbar with arc, will app problems solve?  

When I try to connect a remote control the Ray via the app , in the app it almost immediately jumps to the next step stating no signal was detected. This is so fast that I do not even have time to push any button on the remote control.  anyone that has seen this before or tips how to solve this? I already restarted and even reset the Ray, still the same

Another One for the "Lip Sync" CollectionI have a Samsung S90D, an Apple TV 4K, and a Sonos Beam. I've tried every possible setting, including the pass-through option on the TV. I'm using a high-quality HDMI 2.1 cable, but nothing seems to fix the issue.At this point, I've tried everything, and my Apple TV feels useless because I simply can't tolerate the delay.Does anyone have any good ideas?

Hi, I have just got my 2nd Gen Sky Glass TV and I’m trying to get my Playbar to work.  The tv comes with an audio optical socket so I’ve connect the bar to the tv.  I need to know the correct way to get it working / connected to the tvthanksheath 

While playing music there is no issues at all, while watching my TV the sound fades in and out. I’ve checked all my wires and even changed some wires and even change TV’s. any ideas

I have the arc ultra and had a beam gen2 until last week. I have the impression that the bass are Les powerful on the art than with the beam dispute the presence of the built in sub inside the arc ultra. Is there a way to fix this? Thanks in advance for answering my question.