Home theater

Hello Sonos Community!I just added two Sonos One SL surround speakers to my Sonos Arc. I’ve been using the Arc without surrounds for about 2 months prior. I don’t have a Sub.Before adding the surrounds the bass produced by the Arc was full, deep and balanced. I had my EQ bass setting on 5 and it sounded incredible. After adding the One SLs the bass sounds pretty bad. It now seems to be mostly in the deep lows and it sounds very unbalanced. Both me and my partner think the bass sounds muted and bad.I tried running the TruePlay calibration twice and I played with the EQ. Increasing the bass through the EQ increases the bass output in the very low spectrum but makes it sound worse overall.This happens both with music and with movies and with pretty much any source (stereo or Atmos).I’m kind of disappointed after investing in the surrounds and having a worse overall sound.Am I doing something wrong?

When ever I use Disney+ and HBO Max on my Fire Stick 4K, the sound randomly cuts out. What can I do to fix this?

Hi all,I have a Sonos Arc connected to LG C1. I have tuned with Trueplay and Sonos app tells me I am listening in Dolby Atmos. However, when I slide the Height Adjustment left and right on the Sonos app while watching and listening to Atmos content, there is no difference in sound. Should it be noticeable? Any tips? I just want to make sure that the top firing speakers are working. 

Hello,  Have had a Sonos Beam for almost a year now with no problems. However, within the last week, sound has randomly been cutting out for 3-5 seconds from the speaker while watching tv. This happens every 3 minutes or so  Beam is connected to our TV via HDMI arc port. The only other HDMI connected device on the tv is our Xfinity Flex cable box. This is where we view all of our streaming apps.  Vizio TV Audio settings:digital audio out: Dolby DigitalAnalog audio out: fixed Vizio TV system settings:CEC: enabled  Would love a solution for this! 

Hello! I have a new Sonos Arc that is connected to my 2021 Samsung Neo 75” screen via the HDMI ARC port. I use my 2021 Apple TV 4K with new 2021 Siri remote and no other input device (such as a cable box or DVD player).My latest gen Sonos Amp is connected to the same wifi network as the Arc Soundbar and runs the rear speakers for that same TV. I am able to control the volume of the Arc soundbar with the new Siri remote however not the Sonos Amp when watching TV. I am able to get the TV to play it’s audio through both the soundbar and the Amp but the new Apple Siri remote only controls the volume of the Arc soundbar and not the Amp which is connected to my rear speakers. Anyone figured out how to get the Siri remote to control both the Arc and the Amp when they are paired together in the same Sonos zone for my living room TV?

Hi everyone,My Sonos Arc arrived today and I am somehow falling at the first hurdle just setting it up so would be grateful for some advice!Having connected the Arc to the mains, TV eARC port and wired network and downloaded the Sonos Android app (v13.0.1) I don’t appear to have the ‘Set up a new system’ option when opening app as described here. Instead, all I get is ‘Join existing system’ which, when selected, fails to find anything.Any help gratefully received, not least as it took a lot of effort convincing my wife that we should spend £899 on this and she’s staring at me with a look of ‘I thought you said this was premium?!’… I’m therefore hoping this is plain and simple user error… What am I doing wrong? I must be overlooking something obvious!

wondering how i can connect an apple tv a Beam G2 and a projector as apple tv only have 1 hdmi output and the beam only have 1 hdmi input. projector has 2 inputs. is it possible ???

This could get long so apologies in advance. This has been a game of dominoes/whack-a-mole and I’m not sure what to do next….Upgraded my wifi system to ASUS ZenWiFi AX (XT8). Had immediate issues with the majority of my Sonos speakers no longer available. Only the Arc (+surrounds+sub) and one other remain. Found the Community articles Downgraded the ASUS firmware to 25790. Sonos speakers showed up! But Internet speeds went from consistent 400Mbps to intermittent 1-5Mbps. Reverted router to latest firmware. Internet works. Sonos speakers gone again. Plugged Arc ethernet port directly into router to form SonosNet. All the speakers are back! Atmos no longer working, showing Stereo PCM. Unplug Arc ethernet cable, back on wifi, Atmos back! Other speakers gone. Move another speaker to plug into router, Speakers are back! Atmos is gone again.At this point I’m kind of at a loss as to how to get Atmos to work with my setup. Any suggestions or personal experience would be apprecaited.

I have a Visio smart TV with a Beam attached. All works fine … except that after any power outage (utility induced or me just pulling the plug)  and power coming back on … the Sonos speaker switches the TV on. Something of an issue when no-one is home, possibly for an extended period. Connection is via ARC. Workarounds are obvious but is this the expected behavior? If not, which settings are causing this? Thanks all.

I would like to know if it is possible to set up my Beam and 2 ONE SL speakers to play the same output. I do not want the 2 ONE SL to play surround output, I want them to play exactly he same output as the Beam.I have tried grouping the speakers together using the iphone app, but that didnt seem to do anything. I tested it by just playing music, and the ONE SL’s were silent.

My beam played music yesterday when connected to group with two roams and one move.  The beam also worked last night when connected to TV.  It will still work with TV, but not working when connected to group for music.  The beam is connect both on laptop and phone app.  

When I change the volume, it's not smooth.  It goes out for like a 1/4 second between volume level steps.  Very brief, but annoying.  So if I hold the volume up on my remote, it doesn't transition smoothly.  It stutters so to speak.  Once I let go of volume button, it's fine. My beam never did that.  Anyone else have this issue?

Sonos Beam hard wired to router at front with sub and 2 sonos one’s rear which keep cutting out.Also, keep loosing 2 Sonos 3’s in a separate room.Have changed routers, mix of hard/wifi connection - same issue keeps cutting out.  On the verge of scrapping and moving to another system as nothing has worked to resolve - any last suggestions?  

TLDR: Does anyone know how to COMPLETELY reset products and app? I had an internet outage on Saturday, but my provider didn’t post there was an outage until over an hour afterwards. I completely reset my router, and had to change the network name and information, everything, thinking it was my equipment. In the process, obviously my Sonos system (Two Beams, Sub, two Ones, Roam) wouldn’t connect. I followed the prompts of updating the system information, and they got caught in purgatory and wouldn’t update. I kept trying and nothing, they wouldn’t do it. Last night I spent over an hour with the Sonos support team on the phone, and after plugging in each product to my router, adding them back to the system (which still didn’t want to add many of them the first few attempts), my system is finally working, but my Ones are cutting out constantly, and they’re both within 15 feet of the router and have never done that before. Overall, I want to just completely wipe everything and restart like

Hi, I’m trying to set up the Sonos Arc with Apple TV and Behringer Flow 8 mixer to do some homemade Karaoke via iTunes on the Apple TV.  So far, I can Bluetooth the iTunes from the Apple TV directly to the Behringer Flow 8 mixer and blend in the vocals. The problem I’m having is when I output the RCA audio to the Sonos Arc. To do so.. I’ve bought of Amazon a small USB powered RCA to optical and then I use the Sonos Arc Optical adapter to HDMI cable to feed to the Sonos Arc. I then tell the Sonos Arc that I’m using a non e-Arc HDMI feed, but the Sonos Arc will not recognize the signal and in turn, there is no sound. I’m wondering if the problem exists because the RCA to optical signal I’m sending the Sonos Arc, does not include a video signal as well. or is there something else going on.. Note: I tested the Sonos Arc adapter and HDMI cable from the TV’s non e-arc plug to the Sonos Arc and it worked, so it's not that. Thanks :)

I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.Any help or should I just call Sonos?

I have been having intermittent sounds loss to my system (sono beam, sub, two SLs) when watching TV via Spectrum cable.  I have swapped out HDMI cables, adjusted all sounds input and output settings on the TV, Sono system and the cable box, but it still persists. The sound works for about 15 min and then skips out for 1-2 seconds. This only happens with the tv, music has no issues. I submitted a diagnostic and got a ticket. Here is the number: 1776223067 Can someone please advise? Has anyone ever encountered this before? 

After having my Sonos Arc, sub and two Sonos 1 SL surround speakers tonight the system started crackling and cutting in and out.  I have a Apple TV hooked up to a projector the a HDMI Matrix Switch.  The sound goes through the optical to HDMI adaptor and again has worked great for a few months till now.  I did submit a diagnostic report 1066721761. Would love help.  Have loved my system so this is frustrating to say the least. Mod Edit: Corrected typo for clarification

i have been using my sonos sub for the past 2 years now and suddenly it won't power on. i have tried all possible options like changing the power cord, changing location, etc... but still to no avail. can somebody help me because this is really freaking me out. 

HelloFirst-time-caller, and a first-time SONOS owner for 2 weeks now. I’ve had a look around this helpful community and not found what I’m looking for - please direct me to an existing thread if there is one. I wonder if I’ve bought the wrong setup, or haven’t figured out how to set it up to suit my expectations. I’ve replaced 2 big floor standing speakers and an amp - that I’ve had for 15 years. I’ve since gotten married and we have a 4 year-old, and now live in a tiny appartment. Even I realised the big speakers had to go… I mainly listen to music. This is through an Apple TV connected via HDMI into an old Samsung TV (that has no HDMI ARC, but an optical out). All of my music is through iTunes Match. I listen to music approx 20 hours/week. We watch TV too, mostly the 4 year-old. I might watch 3 hours/week. 2 weeks ago I bought: BeamOne SL x2 (paired)Sub Configured in a straight line across the room:One SL <0.6m> Beam/TV <3.5m> One SL & SubSofa is opposite in the middl

 Every time I turn my TV onthe volume is muted and silent on my Sonos Beam. Why is this and what needs changed so there is volume on start-up. 

First time poster here! I've been extremely happy with my Sonos Arc, 2 One SLs for surrounds and Sub 3 as a whole. I've recently realized that I had my setup running incorrectly and was only getting stereo PCM forwarded through my speakers, so I started changing a few things to get the best sound I can. Here's a summary of my setup:TV: LG CX (65") running latest firmwareSonos arc connected to eArc port with HDMI 2.1 cable. Nintendo Switch, PS5, and Xfinity 4k cable box all connected to other TV HDMI ports with HDMI 2.1 cables.Arc, 2 One SLs, and Sub 3 all running latest firmware, as are the connected devices.TV settings: eArc is toggled on, audio is set to passthrough with all HDMI set to "bitstream."When I change the Nintendo Switch to surround sound in its settings menu, there's no audio signal detected at all. Automatic doesn't work either. "Stereo" will pull a Stereo PCM signal only.What's weird is that a few days ago, I left the "surround sound" setting on the switch toggled on, a

I currently have the 5.1 setup with a playbase and am having issues with audio from my Play 1s. The audio skips every few seconds or so for everything (spotify, video games, regular TV, streaming).I have an ethernet cable plugged into the base and have the others connected via wifi. I have read through a few posts about remedying my issue but none have worked. I tried:Hard reset all speakersUnplug speakers and router then reconnectUnplugging eternity cable and restarting router then reconnecting ethernetIs there is anything else I can try?

Is this setup recommended?  The poster has mounted his Arc directly under the TV and pushed the soundbar forward so that none of the speaker is covered (here’s a pic). I’m having an Arc mounted on an MM540 Mantel Mount under a Sony 75” TV this week.  There’s a lot of ambiguity about the optimal setup.  On the Sonos Arc wallmount marketing page they say the Sonos must sit 4” below the TV.  On the installation page, one sentence says 4” below and a few steps down it says 5.5” below. Elsewhere (that I can’t put my hands on right now) I’ve seen it recommended that the Arc be 2” in front of the TV if it’s directly below it; which seems to be in conflict with the way this redditor set it up.I don’t have the luxury of mounting, trying it out and remounting if it doesn’t work, but would like to minimize distance between TV and Arc if at all possible.Thoughts?  Thanks in advance.  

My SONOS was playing sound just fine but when a friend tried pairing with a SONY speaker I had, she inadvertently tried pairing it to my Sony TV which has my SONOS hooked to it. As soon as I canceled the attempt, my SONOS quit playing sound thru my TV. I have not been able to get it to work again. I’ve tried resetting the TV speakers to internal & then back to external. I’ve tried pushing the button on the back of the SONOS arc. I’ve tried unplugging the HDMI cable to the SONOS, waiting 30 seconds & plugging it back in. I’ve tried unplugging the HDMI cable to the SONOS, waiting for my TV to switch automatically to internal speakers, plugging it back in & waiting for my TV to switch automatically back to my external speakers, which it does but still no sound. I’ve tried unplugging the power to the SONOS, TV & DISH Joey, waiting 30 seconds & plugging it back in. I’ve tried resetting the Joey & the network connection. I have a SONOS Boost, but I didn’t try unpluggi