Home theater

Purchased the ARC yesterday (vitals in topic title).Static heard only from the right-hand side of the ARC -- it is constant, although intensity varies, and it seems more noticeable when music is playing. Popping has happened a few times, but it’s infrequent. I spoke with Sonos phone support and we completed troubleshooting. I’ve been advised to exchange the unit. Hopefully I will be able to exchange it later today for a unit that works correctly. Posting here to document this issue and to satisfy the faintest hope of mine that perhaps there’s some software setting issue that corrects this. Although, since the constant static seems to be isolated to the right-hand side speakers, I suspect this is a hardware issue. Any suggestions that aren’t too technical? I just want it to plug in and work. TV is brand new and updated. Apple TV 4K is updated. Not interested in PhD-level technical troubleshooting/research. (Shouldn’t be on the customer to do this.) No extra speakers or subwoofer. Thank

I've had a lot of problems making Sonos One SL devices work with my network setup and my MBP.After some debugging it hit me that the problem is that if my MBP is connected to my Thunderbolt hub (with a wired UTP connection) that I cannot control the Sonos device, nor use AirPlay 2.I see the speakers in the AirPlay speakers menu, but when I try to stream anything (or use the Sonos Controller software) I get a generic connection error after 20-30 seconds.When I unplug the wired connection I can use AirPlay2 or the Controller without a problem.This is really annoying because now I need to disconnect my MBP from the wired connection if I want to AirPlay something to my Sonos. If I only have the wired connection then it does not work neither since I guess the IP address of my MBP is different.Is there a way to have the configuration work with both the wired and wireless connection (at the same time) ?

Hi, I’ve recently purchased a Beam Gen 2 and Subwoofer for my small theatre room I cannot pair the subwoofer to the Beam, any ideas as it’s driving me mad. The Beam is full connected

How to place the arc when you have a foldable TV mount? 

Just purchased a new Beam Gen 2 and a pair of one SL speakers.  For TV I use a TCL 65r646 which supports eArc.   i have Sonos connected to tv via earc using supplied hdmi 2.1 cable and an Xbox one S connected to the TVs high speed hdmi port also via hdmi 2.1 cable.  I have tried what seems like every setting combination possible between the tv and Xbox, gone through the Dolby app setup on Xbox yet still the Sonos app does not show atmos while playing content I know it atmos enabled.   any help is appreciated.

Hello! I have had the Sonos ARC and sub for a couple of days now and I have some issues with it. When playing music from Youtube Music the sound stutters for a microsecond, like it’s skipping a beat.  I have tried reseting the arc but that didn’t help. I have also updated to the most recent update and that has not helped. I’m running the arc and sub with ethernet cable so it’s not a wifi issue.  Diagnostics : 1727632160 

My soundbar has quit working when I turn the TV on.  I have rebooted - I have changed the cables but it will not work with the TV.  I have a beam soundbar that works with my music through wifi just fine.  The TV is a TCL 55R617.  I don’t know what else to try.   

Setup is LG OLED CX 55” connected to Apple TV via hdmi. TV ARC connection to Sonos beam/sub paired. PROBLEM:EVERY time I power off my devices (aka turn off the TV and appleTV) and power back on at a later time, I lose the Sound to sonos.   I have to go into the sonos app, click on the zone, click on TV as the source, then go into appleTV and restart the system.   Please help/advise! This is a poor process for the money paid into this setup.  

Hi there,I’m struggling to get my Sonos Beam set up to play audio from my PC and was hoping someone might have seen my issue/have some troubleshooting tips!I’ve been following this nice guide to get my Beam working with my Windows 10 PC. I bought the suggested DAC and installed the associated drivers. It all seems in order - there’s now a CMedia audio wizard in my System Tray, and when I plug in headphones to the `Front Out` port in the DAC I can hear audio from the PC. So far, so good!Unfortunately I’m falling at the next hurdle - getting the audio through to be played out by the Beam. Using the CMedia wizard I can toggle the SPDIF out option (it’s obvious when this is on because you can see the red light coming out of the SPDIF out port on the DAC). I then attached the HDMI cable and HDMI-to-SPDIF adapter that came with the Beam. Having done this though, no audio seems to come out of the Beam!I thought perhaps I’d need to go through the setup procedure in the Sonos App to get the Bea

Hi,I have a Beam soundbar, first model. I connected via HDMI ARC with Sony TV. In the TV audio I can select between Audio1, Audio2 and pcm. The pcm works, but I think I'm missing several sound effects, Dolby, etc. If I select audio1, which is the first choice in the sony audio menu, the volume of the tv is really loud! Undistorted, simply very loud compared to normal soundbar audio (Alexa, Apple Music).So, every time I turn on the tv, I have to turn down the volume, and every time I turn off the tv I have to turn up the volume, as the music or Alexa is very low. It is not possible to change the volume of the HDMI input when I select audio1, from the tv. Instead, this control becomes available with pcm, but as I said, pcm is the very last choice! I really don’t know what to do.Is it a Sony or Sonos issue?Do you have some solutions?Thank you! 

Hi team,I have ruckus wireless controller and I am trying to connect sub woofer with Sonos arc and tv so i can not connect the sub woofer with system. same think I have tried with Airtel Wi-Fi dongle then all device are connect to arc. can you please help me out in the scenario. it is issues in Ruckus controller (security issue / blocking issue).or compatibility issue with Sonos devices with ruckus controller 

My sub will connect to the Playbar and everything seems fine except literally no sound is coming out. Yes, I have toggled the sub on/off button in the app!  However the Sub works if I connect it to speakers elsewhere in the house.  Move the Sub back to the Playbar and it’s silent again. Unplugged the Sub and Playbar many times hoping that would reset it somehow. No luck!All software is updated. Regardless of configuration, the Sub shows up in “About My System” without any red flags I can see. 

I have an arc with a base speaker and 4 Sonos ones . Can I use  4 Sonos ones with an arc to get better surround sound? Also is it better to use 4 Sonos ones with a base unit for surround sound ?

Hello,I have a Sonos Arc and a LG WebOS OLED tv. Initial setup a few months ago was fine between the two but now they no longer work together. The LG recognizes that there is a cable plugged into the HDMI Port 2 (arc port) but no sound. Volume button shows the grey circle indicating there is no sound.Message on Sonos APP : HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on.Following are the steps which I already performed after reading lots of advice:Reset factory settings of TV  Reboot and unplug source  Tried different HDMI Cables CEC/Simplink on LG is on. Sound option is connected to HDMI ARC and checked with all options (PCM, AUTO and Pass Through). eARC is turned off Checkec Arc port (HDMI 2 on side) Reset factory settings of SonoSI’ve tried it all and am no further ahead. Help!!!

Hello, so I have a newer TV (less than 1 year old) and stream with an Amazon Firestick. I recently added a Beam and noticed my TV screen intermittently goes black for a second or two. When I unplug the Bean from the Arc HDMI port the tv works just fine. I also noticed if I’m watching a movie it’s paused after the screen blinks black. I have tried a new HDMI cable and same thing. I used to have the Firestick in the Arc HDMI port snd it worked just fine before installing the Beam. Like I said I can turn the problem on and off by simply unplugging the HDMI cable from the Beam, but in doing so I did notice that when I plug an HDMI cable into the beam the TV screen goes black for a second or two as well. Any thoughts what might be causing is?

My wife is having an event and wishing to use our beam in her classroom.  Will it work if I take it out of my home, and simply hook it to her classroom tv with hdmi?  I am not planning to remove it from my system in the SONOS app, or setting up a new system at her school.   I just want to make a physical connection for one day, and then return it to its usual place in my home.  Thanks in advance for any guidance.

HiI have just purchased the new Sonos Beam Gen 2 and Surround sound SL speakers.I have a turntable i want to connect to it. I know the new Sonos Port or AMP will do this but will the old Sonos Connect or Sonos Connect Amp work for this and connect through the Beam Gen 2, or is it not compatible with the new Beam?

Hallo, I have a beam (2.0) en two play:1's configured with my LG tv as a home Home Theatre dolby configuration. Works perfectly for the place in the livingroom where i watch TV: the bench.Otherwise, when playing music from Spotify, i'm normaly not sitting on the bench in front of the beam, so i would like to only use both the play:1's for playing music and have the beam silenced. The beam is not in the middle of the room and destroy’s the stereo sound from both the play:1's. Sound quality for music was way way better before adding the beam.Can the Beam be silenced for music? A seperate configuration for Home Theatre and a second one for listening Music sounds logical right?

Just started tonight, turn the tv or music up and 2 seconds later it’s back down? No Alexa connected. rebooted system and still a problem. Using a sonos arc, ceiling sonos speakers and a sub any ideas?

I have a Sonos arc paired with the gen 3 sub connected to my Sony xbr900e connected via arc(not earc) . Everything was working fine until a few days ago and now my audio is constantly cutting in and out. I have swapped hdmi cables, power cycled both tv and soundbar, factory reset my tv, and nothing has fixed it.

For those that may have the LG 2020 CXPUA series TVs and are using them with an Arc sound bar and Sonos Amp plus in-wall speakers, do you get true 5.1 surround modes out of the LG’s HDMI eARC?  I realize that this question is probably best posed to LG tech support but the dummies kept reading “2.2 Speaker System” back to me off the website and that wasn’t my question. Will the HDMI eARC send true 5.1 surround modes to the Sonos Arc sound bar and then wirelessly to in-wall speakers through the Sonos Amp?  Or will it be some simulated surround sound?

Hi community,I just bought a Beam Gen. 2 for my LG BX 4K OLED TV (latest LG WebOS firmware installed). The LG BX has HDMI 2.1 (eARC) and I used this HDMI Port to connect the Beam 2.Right after the initial connection and finishing the setup, I noticed a very unstable connection of the Beam which results in the TV constantly switching back and forth between the Beam (ARC output) and the internal speakers. So basically it’s sound coming for 3 seconds from internal TV speakers, then 3 seconds from the Beam, then 3 seconds from internal speakers, …Also I noticed that the whole TV becomes very “laggy” and unresponsive when I use the LG remote as long as I have the Beam connected via HDMI (eARC). The HDMI connection between the LG TV and the Beam seems to mess something up somewhere. When I unplug the Beam from HDMI ARC, TV becomes responsive again via the TV remove.I initially used a new HDMI 2.1 cable for the setup and have tested with a different cable - same result.Quick search indicated

Sonos ARC (+sub + two SLs) has disconnected from Samsung TV (model QA65Q60TA) after 10 months of no issues, and I haven’t been able to figure out how to fix this.

ACR HDMI connected to LG ARC input#2 Apple TV HDMI connected to LG input #1. LG sound setting set to ARC output setting. app setup won’t complete TV setup. 

I put up my Gen 1 Beam for sale so I did a reset and it flashed green indicating a successful reset but it’s still showing up on my devices in system. Did I do something wrong or does it take a specific amount of time for it to disappear?