Home theater

I have an Arc and two Era 100’s that are set up as surrounds in my living room. When I stream music everything works fine. However when I watch a show, movie, or anything besides music the main audio switches from the arc to the right Era 100. The left Era 100 plays no sound. I’ve tried resetting my comcast device, removing the 100’s as surrounds, resetting them and adding back into my system. I’ve tried calling customer support and both times they have me do the same things over and over again and nothing changes. Does anyone know what is causing this problem or do I just have a bad speaker?

Home Theater finally complete , was looking forward to my new SONOS immersive sound experience, hung my new Sony Bravia 8 (which sat unboxed, purchased on sale in February during sales event) and the TV had a white line down the left side of screen.  Sony tried to fix remotely and ultimately the TV wouldn't turn on at all.   Sony said the panel was damaged and would not cover it under warranty, $2600.00 down the toilet.   Needless to say I will not buy another Sony.   Looking for your recommendations for a 77” OLED (very dark theater room in basement).  I know Sony’s 2023 A95L was rated the best for past 2 years, but I’m not going there.   TV use will be mostly Sports/Movies/Regular Use (no gaming).  Now looking at LG’s or Samsung’s.   I have read just about every review on 2025 TV’s but as you all know one can drive themselves bonkers.  Appreciate the Sonos communities help/recommendations!  

thinking of adding Sonos Fives to my current system (Beam, Sub, Era 100s) - same room   Reasonably happy with the HiFi music reproduction but the focus is obviously to the rear of the seated  positions and naturally the front is a narrow focus from the Beam. Questions - Are you Five owners impressed with the music reproduction - worth the investment? Will TV (when turned on/video played) automatically play through the beam and Eras if music was previously played through Fives (and possibly the eras and sub). Sometimes play music through Apple Music on Apple TV, though generally through iPhone Apple Music app or Sonos app. I’m aware that speaker grouping is possible just wondering if the HDMI ARC connection would disable the Fives when activated. As i write this it occurs to me that music through the Apple TV will be still ‘TV’ audio so would have to be played through an app to use the Fives. Trying to keep things as simple as possible for the Mrs when I’m away and consider the implicat

I need to install my new Sonos Arc Ultra Soundbar with 2 Sonos Era 300s and a subwoofer in my living room. Before, I used the Sonos Playbar and two Sonos Play 1s with subwoofers and I could turn the system volume up and down using the Samsung TV or SkyQ remote control.Can I do the same with the new system?

My Sonos Ray Soundbar always sounds like is has too much Base. I was hoping that the Dialogue would be a little more Crisp considering how much I paid for this. Is there something I am doing wrong or not doing something? Thanks

Here is my setup. LG G4 77 inch, Arc Ultra, Sub 4, pair Era 300s, and Xbox Series X. Issue I am having is what seems to be center channel on Arc Ultra not producing proper audio.REALLY notice it in Borderlands 3 when NPC is talking, dialogue is incredibly low or nonexistent. If do turn my character on screen at just certain diagonal position in relation to NPC, it provides little better audio. but still not proper in relation to rest of on-screen running audio. Elder Scrolls Online when completing a dolmen, after all the pinions are closed, and Molag Bal is speaking (offscreen, but speaking “overhead”) right before final enemy drops, Molag Bal is near impossible to hear. But all the other audio, in both the above examples are completely normal in audio. Just dialogue are the issues.Neither of the above examples EVER happened when used Bose Lifestyle 650.It is so very noticeable, not only ruins any fun in playing the games, but really, really, has me regret purchasing the complete Sonos

I was interested in having an additional speaker to pair with my Arc / Sub3 for TV listening. I don’t want the additional speaker to be a surround, but a full-range extension speaker. My TV  and Arc are across the great room from my kitchen and sometimes difficult to hear when eating breakfast. I note the combination of the Arc and Move2 mentions, “Breeze through setup with the Sonos app, and enjoy easy control with your TV remote”. Sounds to me like the Move2 would play tv audio. Is this true? I already purchased and returned a pair of Era100s because I was told they could only be used as surrounds for TV audio.

Hi all!So, my 8 year old Sony is giving up. Based on your experience, what brand pairs well with Arc Ultra?Thank youNeven

Beam Generation 1I have a Beam Gen i 4 years or so old, about a couple of years ago it powered down while in use and would not restart after numerous attempts. I put it in storage and a few months ago dug it out, plugged it in and it ran as it should for about 10 minutes then once again it stopped working.My first question is. can what appears to be a simple fault be repaired in NZ  and if so where would I find  a repairer?If it cannot be repaired in  NZ should I dump it, regard it as a lesson and never buy another Sonos if that is the lifespan I can expect from Sonos a product.

I have an Apple TV 4k and Beam Gen 2 and recently it has been dropping volume when I turn it on or switch apps. How can I fix this this issue?

Hi,  I have an Arc Ultra connected via HDMI Earc.  Whenever I am watching Saturday Night Live, when the live act plays their two songs during the show, the vocals come through much louder than the musical sections of the song.  It’s like the Vocals are turned up and the Musical Instruments (especially the bass) are turned more than halfway down.  I also noticed this issue during the Live Halftime musical performance of the Super Bowl.  Any ideas? Also, I noticed that Sonos much have fixed the problem where some of the ads volumes were much higher than the volume of the show.  This was super annoying. 

I have a Sony AF8 (ARC not eARC) OLED TV, Sky Q and a Sonos Arc Ultra. The setup works flawlessly and plays Dolby 5.1 and Atmos from all TV apps and streaming apps on the Sky Q box. However, when playing Sky channels either live or recorded, the sound frequently does not play when switching to a new channel when the Sky box is set to either DD or DD+. If I quickly flick to the next channel and back again a couple of times it might start working, or if I go into the Sky settings and flick back to Normal (PCM) and then back to DD or DD+ it sometimes works. i have been onto each of Sonos, Sky and Sonos and each one claims it is not their problem and to check with the others! I am beginning to think that I have spent £900 on a white elephant that only works when it feels like it. I am beyond frustrated with this. The retailer (John Lewis) is not interested and Sonos support have been of no use either, so hoping someone on the community can restore my faith in Sonos equipment   i also have

Hi there I have a Sonos beam and I would like to buy a projector. I will use it to watch movie. Could you confirm that I will be able to plug my hdmi cable between my projector and my laptop and at the same time cast the sound from my laptop to my beam through Bluetooth?I am asking because last time I tried I had a few seconds lag. But it was a very old projector. thank you in advance for your answers. martin 

Hello,I am a loyal Sonos user and I love the audio quality of your products. However, I find it unfortunate that it is not possible to fully enjoy two subwoofers (subs) at the same time. The app automatically limits the power of the subwoofers when they are used together, which defeats the purpose: more powerful, deeper, and more immersive bass.I therefore ask you to consider the following improvements:Add an option to disable automatic attenuation with two subs.Allow independent adjustment of the level of each sub.Offer a "Full Bass" or "Cinema" mode for those who want an intense experience.Many of us would like this freedom in settings. Thank you for developing the app in this way!Sincerely,

I believe the Sonos Arc Ultra is broken. I have owned my full setup Arc Ultra/Sub4/Era300’s for a few days now and noticed almost immediately that the dialogue or centre channel was sounding a fair bit shrilling or harsh, so I messed with settings & re did Trueplay and nothing could make it sound right so I got hold of a Dolby Atmos test tone file 7.1.4  along with a DB meter & noticed straight away that the Centre channel is at least +6db higher than the FL & FR channels, this is beyond infuriating if you have any experience with AV and it appears there is no fix either. How on earth Sonos or reviewers do not even notice this is beyond me as any Dolby mix sounds awful because of it. I would not have bought the setup knowing this. It’s still in return window but it’s a big pain sending it all back. Has anyone got a fix or workaround for this problem?

I feel that the volume steps when using the Beam 2 connected to an LG Oled TV using eARC is a bit too large when the volume is low. The volume control resolution in the app is better, but for some reason each press on the remote control for the TV adjust the volume 2 steps up/down. Has anyone else noticed the same? Any chance this could be fixed in a coming update?If number of volume steps on eARC is not possible to change, then maybe by having a non-linear volume scale (in dB) could be an option, i.e. having smaller steps in dB when volume is low and then increasing to current step size as volume goes up?

Sorry, if the suggestion already was made, but the forum search imo isn’t quite good and I didn’t get such results. So I‘m asking myself if it will be possible to add the new 3 step speech  enhancement for Arc Ultra also to other home theater devices like Beam2, Ray and Arc. That would be a great feature as long as there isn’t the option to adjust center level in tv mode like it’s supported for the rear channels. Would be nice if a mod pushes the idea forward. Or are there known limitations for the other devices that prevent them from getting the same option like Arc Ultra?

so it seems the usual issues with the app and setting up. My system - Beam Gen1, Sub Gen 1, 2 x Play:1 (plus Move and Symfonisk in other rooms) some background - recent lengthy power cut and restart caused home network issues and Sonos issues which i managed to resolve. (I ended up factory resetting all the Sonos units apparently not -recommended ) Purchase 2 x Era 100 to upgrade and move Play:1s to another room. Fresh out of the box I removed my Play:1 as a surround pair in the app then unplugged and kept them de-powered. Attempt to add Era 100s - seemed to start off ok then when adding as a surround pair only one is recognised. Tried adding to another room etc.no joy ended up following the instructions in ‘Help’ to reset the beam, initially depowered for 10s then the full setup with chime/press the rear button etc.  then the Sub dropped off the network. Couldn’t rejoin it. Started writing this topic and as I’ve just looked the Sub has turned up and looks ok and both the Era’s appear

Meine Sonos Arc Ultra ist per HDMI mit einem LG G4 verbunden und an diesem hängt eine Sky Box. Wenn ich die Sky Box ausschalte, geht der Fernseher automatisch auch aus. Was ist mit der Soundbar? Geht die auch automatisch aus? Denn die Statusleuchte leuchtet dann immer noch weiß,. Woran erkenne ich ob die soundbar wirklich aus ist?

I’m really loving my new immersive set with Arc Ultra, but I am struggling with one thing: when I have my Era 300 surrounds set to ambient mode (which I prefer over full), I feel that there is way too much bass coming from behind me. I love the idea of the surrounds adding ambience to stereo music, but I’m not sure why lower bass notes are included in this ambience. It gives me a weird echo effect of bass lines and kick drums being behind me, when I wish they just came from the sub which can fill the room on its own. I know I can turn down the surrounds, but then that throws off Atmos mixes.I’m curious if anyone else has the same issue, and if it’s something people have been able to get used to. Thank you!!!

How to merge parts to have it to have speaker on the same part?Thank you

Right now I almost regrett to have moved to a Sonos ARC Ultra + Sub + 2xERA300 setup as the center channel of the Arc Ultra overpowers the left and right channels which means that you have almost no directional stereo effect from the front.The center channel is at least 5bB louder than the left an right channels, you can notice this easiely by playing a surround sound test video which you would usually use to finetune the channel volumes when using an AVR.We need an option to change the center channel volume of the Arc Ultra to actually hear the left and right channels.Trueplaytuning does not change the current behaviour, speech enhancement makes it worse.

Chciałabym bardzo aby można było dodawać nie tylko surround w Sonos Amp ale także żeby była możliwość dodania jeszcze surround Back oraz górne głośniki do Dolby Atmos . W tedy ten system byłby idealny. Moderator edit:Google Translate- I would really like to be able to add not only surround in Sonos Amp but also to be able to add surround back and top speakers to Dolby Atmos. Then this system would be perfect.

hi there. I need a definitive answer from the Sonos community, as this will dictate whether or not I spend the money for the Sonos arc ultra and associated speakers. I possess a lot of Blu-ray discs, which some of them only have the English audio track in DTS audio. I have been getting differing answers on this, so I would like to know if The arc ultra does in fact support DTS/X audio? Thank you!

My ARC stopped working with my Sony Bravia 940D75 but works trough optical connection. Spent hours with Sonos tech and had Best Buy tech out and they said it may be mother Board in 3 yr old Bravia. Has anyone had a motherboard issue happen