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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,936 Topics
  • 30,272 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5936 Topics
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Garbro78Contributor I
asked in Home theater
ceiling speakers through my tv

Hi there, I’ve got a Sonos arc, sub, amp and 6 ceiling speakers as my Sonos set up. The arc and sub are connected via hdmi to my tv.  The 6 Sonos ceiling speakers are connected in the same wifi network. When I play music via Amazon music or spotify I can get the music to play from the tv (arc and sub) and through the ceiling speakers that I group as kitchen.  What I can’t seem to work out is how I get the sound from them all when I’m watching the tv. When I watch tv it only comes through the arc and sub and nothing through the ceiling speakers. Is there a connection that I should be making when playing sound through my tv to get it through the ceiling speakers as well? Thanks. 

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jamesespinosa926
1 month ago
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jmgv1966Contributor I
posted in Home theater
No se escucha el sonido de la TV

Acabo de instalar Sonos Arc con un sub y dos Era 300 y se escucha la música pero no el sonido de la TV que es una LG 

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Pools-3015
1 month ago
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tenminutesContributor II
asked in Home theater
Verifying Upcoming Remodel Sonos Setup (With System Layout Image)

I think my image below is wrong from the Sonos Amp to the TV.  And I need help. The Sony Bravia 9 I am planning to purchase has one HDMI Arc port.  Before I run speaker wire I want to make sure this setup gets me where I want to be.  How do I connect the amp to ensure my speakers can be used as rear surround speakers?  Today I have issues with my amp being remote in another room but powering two rear speakers.  I’ve never gotten it to connect as surrounds and hold the connection the way it is supposed to.  We are moving and I have an opportunity to set this up with a better design.    

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press250
1 month ago
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dblakesterContributor I
asked in Home theater
Connecting Surrounds

I had to factory reset my living room speakers because they all disappeared from the app. I have the Arc and Sub added together but the Era 300s added themselves es to seperate living rooms in the app. How do I get them added to the living room with the Arc and Sub?

895
D
1 month ago
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SprecksContributor I
asked in Home theater
Arc intermittently cuts out

Hi all,I’m wondering if anyone can help, I’ve tried restarting both the router, TV and Sonos system. Everything is hardwired with Ethernet connections.The Arc keeps losing connection and then jumps to the TV sound system until it reconnects back again. It happens on normal TV and apple TV. So it doesn’t discriminate between the source. Happens maybe every 10-20mins of viewing, so fairly frustrating. We’re also having issues when streaming music, it basically stops to a huge stutter like a drum and base beat and the ends. It’s been absolutely fine for months and nothing has changed in terms of set up. Any tips, please? 

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K
1 month ago
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FabSoundsContributor I
asked in Home theater
Optical Port

Hey guys, im not much of an audio guy, but my friend recommended me the sonos ray and after looking at it, i would love it. Problem being my monitor doesnt have an optical port, what can i do to solve this problem? Thanks

764
F
1 month ago
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Bwimm18Contributor I
asked in Home theater
Troubleshooting Samsung TV/ Amp connection

I have a Samsung TV in my screened in porch with an HDMI cord (in the eARC port) connected to a Sonos Amp inside which is also connected to two in ceiling speakers.  I am having trouble figuring out how to get sound from the Tv to come through the ceiling speakers. 

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Airgetlam
1 month ago
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m66atjContributor I
asked in Home theater
Rear speakers to work with ARC in a Home Theatre set up

Hi Everyone, I have just upgraded my Playbar to an ARC as I bought some ACE headphones. At the moment, in my Home Theatre set up I am using 2 Ones as the rear speakers. I have been reading articles that lead me to think that I should swap the Ones for Play 3s. Is this a waist thing to do? Would it give me better sound?  I already have the Play 3s so it won’t cost me anything. thanks in advance, Matt 

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Stanley_4
1 month ago
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KeefyContributor I
asked in Home theater
connect soundbar to samsung TV

I’ve connected a sonos sound bar  to the router and now can’t connect to the samsung television.I have connected the soundbar to the TV via the ARC socket but it still doesn’t connect.What am I doing wrong? 

591
MoPac
1 month ago
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DandwpgContributor I
asked in Home theater
ARC/Sub is connected with surround using Play1's and they cut out

I have been using my ARC and Sub connected by wire and 2 Play 1’s as wireless surrounds for a while.  recently (the last 2 weeks or so), the sound cuts in and out on the Play’1s.  I have tried removing the Play 1’s as a surround and adding them back as well as resetting my modem.  They will play for a while using Spotify, then start cutting out after a while.  (Intermittent).  This does not seem to occur on just Spotify though.  The subs do this no matter the distance I set them nor the “Group Audio Delay” I set.  Volume limit is off.  Night music is off, but Spatial Music is toggled on.  Am I missing a troubleshooting option here?

542
D
1 month ago
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molieerContributor I
asked in Home theater
Sonos Beam Gen 2 and Apple TV 4K Dolby Atmos Problems

Hi There, when I am playing music/watching movies on the Sonos App it shows that The Sound is PCM and I cannot seem to change it to Dolby Atmos. I have the following:Samsung TV (TU7000 55 TV):eARC Active Auto Dolby Atmos OnApple TV 4K:Audio Output - Auto, Dolby Atmos OnAny idea what to do? Thanks!

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M
1 month ago
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Joball66Contributor I
asked in Home theater
please help me

I have a arc gen1 soundbar and trying to connect a sub also gen1, I have tried everything I can think of to connect wireless and hard connection, I even spent 2 hours on live chat with expert and still same message sub not found.please can anyone help me or advise me  many thanksjo 

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J
2 months ago
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Frank33007Contributor I
posted in Home theater
home cinéma

Bonjour j'ai actuellement une sonos ray et 2 one, je voudrais rajouter 2 era 100 pour les mettre derrière mon canapé. Es ce que je vais pouvoir créer un home cinéma avec avec cette configuration ?  Merci d'avance 

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Airgetlam
2 months ago
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JonathanL.Contributor I
asked in Home theater
Can't play Amp and Arc (Using Projector & Firestick)

May i ask, how can i let the Amp & Arc work on projector and firestick? Thank you so much!💛

283
buzz
2 months ago
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JamesElsonContributor II
asked in Home theater
Issues with Samsung Frame 2024 and Sonos Arc

I can see lots of historical posts about issues with Samsung Frame and Sonos Arc, but most topics are closed (some implying the issues are fixed).  Well, I have a brand new Samsung Frame (2024) and a brand new Arc, both running the latest updates, and it most definitely still a problem.  Things will work fine for a day or so, then sound will stop being sent from the TV to the Arc. The TV still knows Arc is there, and it’s selectable as the output for the TV, but the Arc doesn’t seem to receive any sound. After a few seconds, the TV will flip back to sending sound via the internal speakers again. I can re-select Arc as the output get no sound and a short time later it does back to speakers.  When in this state, it doesn’t matter what input is used, what the sound format is (eg Atmos or not). The volume control on the TV brings up the overlay saying “Sonos Arc (HDMI-eARC” but the plus and minus icons are missing.  No setting changes on the TV fix it. No change on Arc settings fix it. Res

3906
F
2 months ago
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TjrobinsonContributor I
asked in Home theater
arc not connecting to TV

My ARC is not connecting with TV via HDMI cable

645
Ken_Griffiths
2 months ago
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SussexWolfContributor I
posted in Home theater
Beam Power Cable

Having read a few of the now closed threads on Arc and Beam power cables, I thought I would just share my experience having applied some of the advice suggested. I have a first generation Beam. It was all good for a long time, but at some point in the past year, the power cable became unplugged. I popped it back, the Beam returned to power, all good. Except it wasn’t. I began to notice intermittent loss of sound and realised the cable was very loose. A quick browse of the forum tonight, and a few people commented that the cable needs a firm shove into the socket to make it fit snugly. I tried, and can confirm that was the problem with my loose cable! So for anyone struggling with a Beam power cable that appears to be plugged in flush but is loose, just push it in more firmly, and it should slide in and become a nice snug fit.Thanks to the tip on the now closed Beam and Arc power cable threads. 

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Stanley_4
2 months ago
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martex68Contributor I
posted in Home theater
Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test ***********.Moderator edit: Diagnostic number recorded and removed

1765
N
2 months ago
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AGDJRContributor I
asked in Home theater
mounting Ray to portable TV stand

what size are the 2 short attachment screws used (in the back) to attach Ray.  I have bracket to attach Ray to portable TV stand.

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A
2 months ago
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WhitehartcamptonContributor I
asked in Home theater
sonos beam & eARC

I have a SONOS BEAM Gen 1 (I think) and recently brought a new TV. Now I can’t get the beam to connect to the new TV. New TV supports HDMI eARC rather than ARC, but everything Iv read online says that shouldn’t matter. No option to optical connect either. Any ideas or suggestions would be great thank you. 

1449
F
2 months ago
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YuenshkContributor I
posted in Home theater
sound

Cannot hear sound from tv

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106rallye
2 months ago
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kitenskiContributor I
asked in Home theater
Beam 2 dropping sound for short periods, with flashing white light

Recently my Beam 2 has been stopping playing sound and the white light on tops flashes for a short period, then it stops flashing and sound returns. It has been doing this daily for the past week.I’ve checked all cable connections, source is an Apple TV and have used it’s Check HDMI connection feature which reports that “Your HDMI connection looks good” Any ideas? Thanks, Greg

544
K
2 months ago
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HimMichTrending Lyricist I
asked in Home theater
Two pairs of surround

Hi all,  I have a Arc soundbar, two Era 300 and a Sub Gen 3, I feel missing something in front like no power or big sound, is it a good idea add one or two Sonos Five in front and is it possible ? Thanks for your advice.  

52352
jnelly
2 months ago
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Virre85Contributor I
asked in Home theater
New house, new placement

Hi, We've moved and landed on what will be our placement for our TV, couch and two chairs. The TV is perpendicular to the seating, and while the couch is up against the wall the chairs are not (there is a space of about 5 feet between chairs and the wall).  We have a beam which will go beneath the TV but where to place our play:1:s for surround sound? I can't think of a great solution. The poorly drawn sketch shows where I think is the most likely. The speakers om the red X:s. Any better solutions? 

744
V
2 months ago
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MackeydesignsContributor I
asked in Home theater
Need help with Home Theater setup (eArc, etc)

We've been adding Sonos to the house regularly, most recently an Amp in the living room connected to our Victrola turntable and powering two home theater bookshelf speakers. My wife recently feel in love with the sound and I'd like to expand the living room, still using Sonos.The first picture is my current setup. It's a bit unique given the items installed, but it all works flawlessly. I want to remove the soundbar/sub from the setup and replace it with a pair of architectural speakers, sub + one more amp (already have the amp) to use as a home theater setup (and she can use to play music, records, or watch tv/movies on).However, as you can see, because of the other items (namely the hue sync box and the headset), I've now complicated the setup ( i'd like to retain both, as I use the headset for gaming and the strip adds some immersion to our viewing).I am looking at an OREI matrix, using the input from the sync box (which captures and passes thru the sources), which would then split

403
M
2 months ago
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