Hi Sonos Community,
I recently bought a pair of Era 100s to use as surrounds to my Sonos Ray soundbar.
Long story short the Era 100s immediately lose the connection when I add them as surrounds to my Ray, even though the Sonos app gives me a confirmation that it’s all set up.
After trying all the troubleshooting steps I reached out to Sonos support and they told me that this is a known issue caused by my Vodafone Ultra Hub router, and the only solution is to hardwire them together in order to work as surrounds, there is no wireless workaround / solution.
It’s pretty disappointing that I cannot use half of these speakers functionality due to this incompatibility, especially that my router is not specifically listed as incompatible by Sonos.
Anyone else experienced this issue? Any suggestions I can try?
Maybe a new router to create a separate network for these speakers..
Any advice would be appreciated :)
