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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,842 Topics
  • 29,840 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5842 Topics
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holsenEnthusiast I
posted in Home theater
Getting TV into AUDIO System

I’ve been running my TV into my B&O amp with no problem for years but when I hooked up my PC to the TV to use as a dedicated Internet Streaming for taking content off YouTube, Rumble, The Chosen, etc I started to get audio stuttering from the PC Content.The Audio Chain Looks Like This:PC via HDMI > TV > External DAC via Optical > B&Oand actually I have a Sonos Port running to the same dac via and Inday Toslink Switch for my library and music needs via the same B&OI suspect the audio stuttering issues are from an incompatibility issue in going from HDMI to the TV and then Optical Coming out.So here’s the question:  Could I Use a Beam or a Ray to get my TV in to the Sonos Ecosystem and then group it to the Port to get the TV sound back out of my Stereo.  If i were to use a Beam or Ray, the source content would still feed to the TV via HDMI.    Again, the big concern is finding the best way to get rid of the audio drops when watching content off the PC.  I’m not conce

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Corry P
1 year ago
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Alanr954Contributor I
asked in Home theater
cannot reconnect my Sonos Sub Gen 1

My sub recently disconnects from my system for an unknown reason. I cannot get it to reconnect. I have reset it multiple times and when setting it up it either doesn’t recognise the sub or if I connect it to the temp SONOS WiFi it doesn’t connect to my permanent WiFi. Nothing has been changed router etc. From what it was previously connected to. I have NETGEAR Orbi6 WiFi router and the sub is next to an extender. I have connected via Ethernet cable and WiFi with nothing working? Is there anything I can do or has my sub died?? Thanks

8795
buzz
1 year ago
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DiamondLvr24Contributor I
asked in Home theater
Dolby Atmos and Vaulted Ceilings

I have 2 Sonos One SL’s, a sub and a Sonos Arc in a 550 sq ft room with a kitchen/dining room adjacent to it. The tv room portion has a vaulted ceiling that is 11 feet tall. Can I accomplish Dolby Atmos with this set up?  Do I need Era 300 to help achieve it?

14761
G
1 year ago
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BidznessContributor I
asked in Home theater
Mounting Sonos Arc with Samsung Serif TV

I’ve got the Samsung Serif TV, as well as a Sonos Arc which I’ve been contemplating mounting above the television.  Because it stands on its own 4 legs though, I’ve been also thinking the possibility of mounting it below the television but then again access to the sound bar would be limited so back to my initial idea. Specifically given that the TV would sit ahead of the speaker, would it make sense to mount it right above the television? This would be above ear level but plenty of space between it and the ceiling. I’ve literally searched everywhere but seems no one has had this dilemma. All thoughts/ideas welcome please.

294412
Corry P
1 year ago
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Miki seContributor I
asked in Home theater
Playbase makes no sound for connecting / No Audio-Pin Passcode

My playbase doesnt want to Connect because the playbase doesnt make Any Sound in the process were the mobile phone trys to hear a Audio code. Someone ever had the Same issue? Thanks for any help! ps: i reset already few times untill Green light

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Jamie A
1 year ago
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Hodz17Contributor I
asked in Home theater
Sonos Beam Disconects from TV after Sleep

I have a Beam (GEN 2) hooked up to my Toshiba Fire TV through the HDMI ARC port. Hooked up the beam and everything works fine, tv sound, spotify, etc. However, whenever the TV goes to sleep/turns off for awhile and then is turned back on- the arc connection no longer works, plays no tv sound, and my tv says that my tv remote cannot control the volume.I try to re-pair the sonos with the tv via the app and it states there is no ARC Audio output even though it was working before...The only way for me to fix the issue is to fully restart the system via unplugging tv from the wall or going into tv settings and doing a full restart. Anyone seen this problem before or have any ideas on how to fix?

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Corry P
1 year ago
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CraigVasilokiContributor I
asked in Home theater
arc thin sibilant sound

HiNot long had my new set up of arc plus sub plus one sl surrounds but I find the sound very thin and sibilant when watching normal tv (through virgin media box). It’s like treble is far too forward in sound profile meaning it’s a very harsh sound. Honestly my previous £250 Samsung soundbar sounded better (for normal tv).I’ve spent hours changing settings, running and re-running trueplay etc.is this just the way it is with an Arc? Should I consider a Beam instead? Thanks 

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C
1 year ago
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gmhallContributor II
asked in Home theater
Update Beam, Play 1’s and Sub Surround fails Error 1013

Surround as in title won’t update. Running S2. Have rebooted both router and devices several times. Surround no longer working. Cannot remove surround since it needs an update. Update goes through “Getting ready” then jumps to “Finishing up” then to update failed.Any advice?

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G
1 year ago
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Sam ClarkContributor I
asked in Home theater
Play one's not in the right room

I have a playbar and two play one’s I’m trying to set up in a second room (Kitchen) to extend the sound from the TV in the Great room where I have a playbar, two play 3’s and a sub which are all working as they should be.  The second playbar (Kitchen) works fine but I can’t get the play one’s to connect to the playbar in the Kitchen. When I open the kitchen room in settings it doesn’t ask me if I want to add a play one, it only gives me an option to ‘set up surrounds’ which it won’t do since it doesn’t recognize the two play one’s. On the occasion (after factory resetting and rebooting the wifi, etc) the app recognizes a play one it puts in in kitchen 2 or kitchen 3 which is obviously not the same room as the playbar. Help!! I have factory reset the play ones multiple times, rebooted the wifi multiple times, even did a factory reset on the playbar and both play ones and tried to start from scratch and to no avail. My app still thinks the play ones are in kitchen 2 and kitchen 3 and I c

903
S
1 year ago
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madhyveContributor I
asked in Home theater
Beam (Gen 1) screen blackout with sound cut on samsung TV

Hi,I’ve just received a reconditionned Beam Gen 1, I’ve plugged it in to my SAMSUNG UE49KU6450 TV (on the ARC HDMI plug) with an apple TV and a PS4 on the other two HDMI plugs.On the Apple TV the screen goes black and the sound cuts for 1-2 seconds quite often, on the PS4 it’s different, I just get sent to the TV source (disconnected from all HDMI sources) and have to change the source back to PS4 but it’s pretty rare (I would say once every 5-6 hours).This did not happen before I installed the Beam, I disconnected everything, and left just the Beam and the Apple TV and I still have the problem, I also changed the HDMI cable of the Apple TV and this did not change anything either (I’m using the HDMI cable given by Sonos for the Beam).I’ve turned off the TV and unplugged it for a couple hours (as asked on another thread) and I’ve checked and there’s no updates for my TV and the Apple TV is up to date (the Beam is up to date too).Thanks for your help!

30015
M
1 year ago
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SRMoscoeContributor I
asked in Home theater
Original Playbar / Soundbar Walll Hanging Bracket

I'm having a new TV installed with a wall mount and am looking to have the original Sonos Playbar / Sound bar installed right below the TV.  Can you comment on what the best bracket to do so?  Can't find one on the Sonos site that lists this model.  Best Buy recommended the Rocketfish universal mount for soundbars.  Thoughts?Moderator edit: Removed hyperlink

2321
Jamie A
1 year ago
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henrikmalmquistContributor I
asked in Home theater
Connect Beam to projector and Mac

I would like to connect Sonos Beam gen2 to a Mac and projector. The projector has two HDMI sockets. Ideally I would like to hide the HDMI cable in the wall, using HDMI modules that I fix to the wall. So in end I’ll connect a HDMI cable to the module and the beam, in the other end I connect a HDMI cable to the module and the projector.  If I connect one HDMI cable from the projector to the Beam for sound, and another one from the projector to the laptop for visuals, will that work?  I guess I can’t use standard HDMI modules like this, I need Arc, is that correct? Do you know of any modules that work with HDMI arc/Beam?Many thanks,Henrik

1082
T
1 year ago
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HorseloverContributor I
asked in Home theater
Volume Control Inequity

What is wrong with the volume differences on my Beam2 between watching TV and then Music?  My TV volume must be at max, but then listening to music later will absolutely blast you out of the house.  I must say that Tech. support says my problem is “noted”, but I doubt there will be a fix.  :(

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H
1 year ago
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ArtichautContributor I
asked in Home theater
configure panasonic tv lz2000 with 2 sonos one sl

Hello il there a step by step guide or any help to set 2 sonos one SL with the brand new panasonic tv LZ 2000 ?thanks ! 

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N
1 year ago
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QuestionjoostContributor I
posted in Home theater
sonos + samsung frame + beolab 8000mk2

I would like to buy 4 second hand beolab 8000 mk2 and a samsumg frame. I would like to listen to spotify (via sonos?) with all 4 speakers together and if I use the samsung tv frame I would like to hear only the 2 speakers close to the tv. Who can help?

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106rallye
1 year ago
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michaelolsonContributor I
asked in Home theater
Arc on/off button

In pairing my iPad with the Arc, I am instructed to push the on/off button. Where is the on/off button?

78786
106rallye
1 year ago
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AndyP99Contributor I
asked in Home theater
Beam Gen 2 with ARC

Can the second gen Beam work with a Sony TV that has ARC but not eARC?  If so, are there any issues i should be aware of?

11982
Ken_Griffiths
1 year ago
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hammond177Contributor I
asked in Home theater
sound cuts in and out

I have the Arc 2 play 1 and Sub when I watch any apps on my Samsung tv the sound cuts in and out.I have the Arc connect with a cable to my BT hub it’s all fine when I watch it on sky Q 

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Ken_Griffiths
1 year ago
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MadsutsContributor I
posted in Home theater
Connection problems with tv

-I can't get my sonos system to work optimally with my Philips Ambilight tv. When I pair sonos with the remote control, sonos only registers every second key I press. Experience that sonos is easy to set up, but very difficult to use with e.g. television.-When I'm going to use disney, for example, no sound comes out of sonos at all, I've looked over hours of settings and tips but can't figure this out.Any suggestions?

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N
1 year ago
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PaulThom8Contributor I
asked in Home theater
Sonos Beam Gen2 and Sony Bravia

Hi. Happy Sonos Beam Gen 2 owner, and just this week, I upgraded the Sony Bravia family tv to a bigger size. I tried to set up the Beam as normal to connect. Sony Bravia sync (CEC) was on, eARC mode was set to “off”, and the TV actually connected to the Beam briefly, sound coming through the Beam for about 3 seconds before reverting back to the TV speaker audio. “Digital Output” on tv audio settings went from white to grey and became unselectable. I tried this 4/5 times with the same result. The Beam connected but didn’t remain so, and the sound defaulted back to the TV speakers.  I will add that I unplugged two other hdmi connected inputs so it didn’t conflict.  Highly frustrating knowing the Beam works, but something is throwing the connection out. I’d appreciate any advice that you may have to try fix this problem in a different way. 

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Airgetlam
1 year ago
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CmeakinContributor I
asked in Home theater
era 300 and beam gen 1

Will the Era 300s pair still with a 1st gen beam at all but just obviously not provide Atmos?I will eventually upgrade my gen 1 to an Arc, but would rather get the Eras first although there doesn’t seem much point if it won’t pair with my beam, I’d be better off getting the arc first then eventually Eras. Just can’t afford all at the same time!thanks 

263814
K
1 year ago
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NgonzalesContributor I
asked in Home theater
Era 300 with Beam 2 and Amp

My current configuration is a Beam (gen 2) and two overheads that I have connected to an amp as surrounds. With my configuration, is it possible to add the Era 300 as extended surrounds (for atmos)?

2001
jgatie
1 year ago
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henrikmalmquistContributor I
asked in Home theater
Stream sound from mac to Sonos Ray

I plan to buy a Sonos Ray. I don’t have a TV but a projector and I want to stream the sound wirelessly from my Mac to the Ray. Does that work?Many thanks,Henrik

5265
BMF
1 year ago
S
StefBlubContributor I
asked in Home theater
Paring to wifi needed everyday !?

Hello,Everyday I have to pair again my Ray to the wifi network,I may have missed something but I don’t know whatThank you for your help

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Airgetlam
1 year ago
A
AndyghfcTrending Lyricist I
asked in Home theater
Getting Atmos with Beam Gen 2 via Sky Movies but not Netflix?

Hi wondering if anyone can help with the following issue.We have a Sonos Beam Gen 2 connected the the HDMI Arc port of our Samsung Tv.We have Sky Q connected to the Tv. We can get Atmos (verified via the Sonos app) via Sky Movies but can’t get Atmos through Netflix either on the inbuilt tv app, Sky Q App or the Roku Streaming Stick+.We have the highest subscription to Netflix and settings in Netflix are at the highest level too.There’s a good amount of Atmos movies Sky but it’s frustrating not knowing what’s stopping us enjoying the same sound through Netflix! Any advice would be greatly appreciated!

4618
A
1 year ago
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