Hi
I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources
When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior
Thanks for your help
+6just out of curiosity I’ve changed my routers 5ghz channel to 40 and I’ve confirmed my living room system has moved it’s ad hoc network channel to 48. I’ll stick with this and monitor
OK
+6Yes I’m interested to see if the HT channels match after a breakage
+6if this ends up coming down to changing my routers 5ghz channel I’m going off the grid and moving to the woods
Hang on, why is my ARC showing:
Mode: INFRA (sonosnet)
And my other speakers in my HT setup showing:
Mode: INFRA (satellite)
From a post by
+6Channel breakage on the 5ghz ad hoc network but still connected via 2.4ghz on the operating channel would explain why the speakers still appear connected any the app after breaking
Like @peterbault, I’ve also *fingers crossed* haven’t really had any issues since installing the Sonos Voice Control. It’s been fairly stable since installing 14.8, to be honest. I think I had maybe one or two dropouts after 14.8 (and a lot during 14.6), but it’s all been good since.
Since enabling SVC, I started experiencing lagging and have just removed it again. Don’t know what the solution to the problem is.
+6my office setup is using 5ghz channel 5825 (165) hmm
my office setup is using 5ghz channel 5825 (165) hmm
Why do you think that is a problem
Also, is your systems showing your HT rears and subs as being in which one of the below? (When you compare your two systems)
Mode: INFRA (sonosnet)
Mode: INFRA (satellite)
+6I just experienced the issue for the first time on my office setup with my LG CX. I checked and the channels did change but they match between the arc and other speakers
+6my office setup is using 5ghz channel 5825 (165) hmm
Why do you think that is a problem
Also, is your systems showing your HT rears and subs as being in which one of the below? (When you compare your two systems)
Mode: INFRA (sonosnet)
Mode: INFRA (satellite)
Didn’t think it was a problem just interesting it picked such a high channel. Yes my speakers show the same as you
I just experienced the issue for the first time on my office setup with my LG CX. I checked and the channels did change but they match between the arc and other speakers
That is very bad news. Sorry to hear that for sure.
However, you did witness a channel change? Are you fairly confident the channel change correlates with the sound drops?
+6I just experienced the issue for the first time on my office setup with my LG CX. I checked and the channels did change but they match between the arc and other speakers
That is very bad news. Sorry to hear that for sure.
However, you did witness a channel change? Are you fairly confident the channel change correlates with the sound drops.
channel was 5825 (i can’t be sure there wasn’t an issue at this point). after i noticed the issue I checked again and the channel was 5320. same for the Arc and all speakers in that system
+6I’m going to go nuclear and completely disable 5ghz on my router and see if it has any affect
I have passed this onto Sonos Engineering as well and I hope you guys see it too. On the Sonos network review, I see a lot of dropped packages on br0 interface of each of my speakers including Arc, Sub and surrounds. This can be found in sbin/ifconfig section of each speaker. Restarting the device clears the counter and resets it to zero following which it starts building up and then eventually drops out. Can you guys also see a trend here? I have seen that when this count reaches several thousand dropped packets, the sun and surrounds drop out.
I’m going to go nuclear and completely disable 5ghz on my router and see if it has any affect
I guess that would be a good test
The other thing I noted (that when both you and I had a rear/sub drop) was that the channel it moved us to was a DFS channel. That might be nothing, but DFS does mean that each unit needs to have Dynamic Frequency Selection enabled.
+6I have passed this onto Sonos Engineering as well and I hope you guys see it too. On the Sonos network review, I see a lot of dropped packages on br0 interface of each of my speakers including Arc, Sub and surrounds. This can be found in sbin/ifconfig section of each speaker. Restarting the device clears the counter and resets it to zero following which it starts building up and then eventually drops out. Can you guys also see a trend here? I have seen that when this count reaches several thousand dropped packets, the sun and surrounds drop out.
same here
+6unchecking 5ghz in my orbi settings doesn’t seem to actually disable 5ghz. I’m tired
I have passed this onto Sonos Engineering as well and I hope you guys see it too. On the Sonos network review, I see a lot of dropped packages on br0 interface of each of my speakers including Arc, Sub and surrounds. This can be found in sbin/ifconfig section of each speaker. Restarting the device clears the counter and resets it to zero following which it starts building up and then eventually drops out. Can you guys also see a trend here? I have seen that when this count reaches several thousand dropped packets, the sun and surrounds drop out.
same here
This is interesting. Does anyone know if higher bitrate audio streams would build up dropped packets a lot quicker? Stands to reason for me
I'm following along with you guys.....I have no idea WTF you are talking about, but you have my full support! GO GENTLEMEN!
Achieved 40471 drops and system is constantly dropping, every 5 minutes or so. I suppose there is a threshold value capped to the number of errors an interface can handle following which it drops connections to not cause further damage to the equipment(theory). I suppose Sonos engineering needs to focus on why these packets are dropping across all affected customers. I can certainly tell that the counter resets to 0 following a reboot which explains why a reboot resolves the problem temporarily.
Quote from someone on Facebook with the issue;
“I’ve had this problem since the 14.6 update now iam on 14.8.1 and still the same . Apparently sonos said they can remotely downgrade the software they doing it for me going back to 14.4 or 14.5 to see if the problems go away I’ve been waiting 4 days though they don’t rush” … “they said you need a windows pc or laptop for them to remotely do it they told me this 4 days ago though and they’ve still not emailed me to sort it out yet but as soon as they do and it’s been downgraded I will definitely put a post on to let people know if it’s worked or not”
Controversial if correct! Maybe the agent got mixed up though and used the wrong terminology … as this seems totally against the grain of what’s been said here by other peoples Sonos support agents/engineers. Hopefully we will hear more …
Achieved 40471 drops and system is constantly dropping, every 5 minutes or so. I suppose there is a threshold value capped to the number of errors an interface can handle following which it drops connections to not cause further damage to the equipment(theory). I suppose Sonos engineering needs to focus on why these packets are dropping across all affected customers. I can certainly tell that the counter resets to 0 following a reboot which explains why a reboot resolves the problem temporarily.
I really like this idea and line of troubleshooting. I’ve started watching for dropped packets while I’m watching content or doing other things (switching inputs, connecting devices, etc.). I will certainly share if I see any patterns emerge.
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