Skip to main content
topilouf
Contributor I
Apr 23, 2022 9:23 PM UTC

Lost surround and sub ( after update ?)

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1604 replies

    Show previous replies
    kuwarrulz_11
    Enthusiast II
    May 24, 2022 2:15 PM UTC

    there’s a new update out. I haven’t installed it yet. 14.8

    Wow mate, how are you so updated on updates Sonos releases? Let us know how you go, personally I haven’t heard from L3 engineer at Sonos confirming the fix

    Translate
    kuwarrulz_11
    Enthusiast II
    May 24, 2022 2:18 PM UTC

    there’s a new update out. I haven’t installed it yet. 14.8

    I don’t want to be a party-pooper, but I suspect there is nothing in that release related to fixing our issue. (I am basing that on the current fault-finding and what the Engineer is directing me to test).

    This would have been easy to diagnose provided the diagnostics we have provided but let’s be hopeful since I have lost all faith in Sonos development team and wishing for this to be fixed asap. It’s taking eternity to fix this problem and the pooper is that there is no rollback option available

    Translate
      Brad Porter
      Enthusiast II
      May 24, 2022 2:21 PM UTC

      @peterbault - are you going to take the plunge and install? 

      Translate
        Freddy45764
        Enthusiast II
        May 24, 2022 2:23 PM UTC

        Hi All,

        An update on progress so far.

         

        Thanks, this is the most encouraging update I’ve heard. Please let us know how you continue to make out if you’re able. Makes me feel like Sonos is taking this seriously and at least looking in the right direction. Seems totally plausible based on my observations. 

        Translate
        Pistonhead
        Pistonhead
        Trending Lyricist I
        May 24, 2022 2:27 PM UTC

        @peterbault - are you going to take the plunge and install? 

        I’ve installed it - S2 14.8 app version and system version. In the short time I’ve been running it everything seems OK, but I don’t have an Arc, just a Beam 2, 2 One’s, Sub and haven’t been experiencing the problem discussed in this thread.

        Fingers crossed it helps those suffering with the problem.

        Translate
        Brad Porter
        Enthusiast II
        May 24, 2022 2:29 PM UTC

        Hi All,

        An update on progress so far.

         

        Thanks, this is the most encouraging update I’ve heard. Please let us know how you continue to make out if you’re able. Makes me feel like Sonos is taking this seriously and at least looking in the right direction. Seems totally plausible based on my observations. 

        Will do - I wont get a chance to fault-find and carry out the testing until tonight, so give me a day or so to submit to Sonos and also see what they say before reporting back. 

        Translate
          Brad Porter
          Enthusiast II
          May 24, 2022 2:34 PM UTC

          I’ve installed it - S2 app version and system version. In the short time I’ve been running it everything seems OK, but I don’t have an Arc, just a Beam 2, 2 One’s, Sub and haven’t been experiencing the problem discussed in this thread.

          Fingers crossed it helps those suffering with the problem.

          Well, at least we know it has passed some initial/early tests. It might give others so confidence to go ahead and install. I dont think I can install whilst going through these tests as it will change the environment and may invalidate some of the testing. So relying on others affected by this issue to tell me if 14.8 has helped! 

          Translate
            ainsley002
            Renowned Enthusiast I
            May 24, 2022 2:35 PM UTC

            Hi All,

            An update on progress so far….

             

            This may make sense. I’m not actually getting drop outs but I get the rear/sub “echo” which I presume means they are going out of sync, and I can resolve it by re-booting my (Sony) TV. Don’t have to power-cycle any of the Sonos kit. If a TV reboot solves it short-term that may hint at it being a CEC issue? (I don't have an AppleTV connected, btw)

            Translate
            Brad Porter
            Enthusiast II
            May 24, 2022 2:38 PM UTC

            This may make sense. I’m not actually getting drop outs but I get the rear/sub “echo” which I presume means they are going out of sync, and I can resolve it by re-booting my (Sony) TV. Don’t have to power-cycle any of the Sonos kit. If a TV reboot solves it short-term that may hint at it being a CEC issue? (I don't have an AppleTV connected, btw)

            Does the issue occur for you (as far as you can pin-point) when flicking between sources? 

            Translate
            skullc
            skullc
            Prodigy III
            May 24, 2022 2:44 PM UTC

            System upgraded fingers crossed 

            I would like to use my apple tv again even though the Firecube isn't bad

             

            Translate
            Network= livewire cpe pro 3 +eero 6 pro wireless
              Show more replies
              Terms & ConditionsAccessibility statement