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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    kuwarrulz_11
    Enthusiast II
    May 24, 2022

    there’s a new update out. I haven’t installed it yet. 14.8

    Wow mate, how are you so updated on updates Sonos releases? Let us know how you go, personally I haven’t heard from L3 engineer at Sonos confirming the fix

    kuwarrulz_11
    Enthusiast II
    May 24, 2022

    there’s a new update out. I haven’t installed it yet. 14.8

    I don’t want to be a party-pooper, but I suspect there is nothing in that release related to fixing our issue. (I am basing that on the current fault-finding and what the Engineer is directing me to test).

    This would have been easy to diagnose provided the diagnostics we have provided but let’s be hopeful since I have lost all faith in Sonos development team and wishing for this to be fixed asap. It’s taking eternity to fix this problem and the pooper is that there is no rollback option available

      Brad Porter
      Enthusiast II
      May 24, 2022

      @peterbault - are you going to take the plunge and install? 

        Freddy45764
        Enthusiast II
        May 24, 2022

        Hi All,

        An update on progress so far.

         

        Thanks, this is the most encouraging update I’ve heard. Please let us know how you continue to make out if you’re able. Makes me feel like Sonos is taking this seriously and at least looking in the right direction. Seems totally plausible based on my observations. 

        Pistonhead
        Pistonhead
        Trending Lyricist I
        May 24, 2022

        @peterbault - are you going to take the plunge and install? 

        I’ve installed it - S2 14.8 app version and system version. In the short time I’ve been running it everything seems OK, but I don’t have an Arc, just a Beam 2, 2 One’s, Sub and haven’t been experiencing the problem discussed in this thread.

        Fingers crossed it helps those suffering with the problem.

        Brad Porter
        Enthusiast II
        May 24, 2022

        Hi All,

        An update on progress so far.

         

        Thanks, this is the most encouraging update I’ve heard. Please let us know how you continue to make out if you’re able. Makes me feel like Sonos is taking this seriously and at least looking in the right direction. Seems totally plausible based on my observations. 

        Will do - I wont get a chance to fault-find and carry out the testing until tonight, so give me a day or so to submit to Sonos and also see what they say before reporting back. 

          Brad Porter
          Enthusiast II
          May 24, 2022

          I’ve installed it - S2 app version and system version. In the short time I’ve been running it everything seems OK, but I don’t have an Arc, just a Beam 2, 2 One’s, Sub and haven’t been experiencing the problem discussed in this thread.

          Fingers crossed it helps those suffering with the problem.

          Well, at least we know it has passed some initial/early tests. It might give others so confidence to go ahead and install. I dont think I can install whilst going through these tests as it will change the environment and may invalidate some of the testing. So relying on others affected by this issue to tell me if 14.8 has helped! 

            ainsley002
            Renowned Enthusiast I
            May 24, 2022

            Hi All,

            An update on progress so far….

             

            This may make sense. I’m not actually getting drop outs but I get the rear/sub “echo” which I presume means they are going out of sync, and I can resolve it by re-booting my (Sony) TV. Don’t have to power-cycle any of the Sonos kit. If a TV reboot solves it short-term that may hint at it being a CEC issue? (I don't have an AppleTV connected, btw)

            Brad Porter
            Enthusiast II
            May 24, 2022

            This may make sense. I’m not actually getting drop outs but I get the rear/sub “echo” which I presume means they are going out of sync, and I can resolve it by re-booting my (Sony) TV. Don’t have to power-cycle any of the Sonos kit. If a TV reboot solves it short-term that may hint at it being a CEC issue? (I don't have an AppleTV connected, btw)

            Does the issue occur for you (as far as you can pin-point) when flicking between sources? 

            skullc
            skullc
            Prodigy III
            May 24, 2022

            System upgraded fingers crossed 

            I would like to use my apple tv again even though the Firecube isn't bad

             

            Network= livewire cpe pro 3 +eero 6 pro wireless
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