Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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Brad Porter

Enthusiast II

System upgraded fingers crossed

I would like to use my apple tv again even though the Firecube isn't bad

Keep us posted @skullc - I have everything crossed and going to remain an optimist!

peterbault

Enthusiast II

I’ve installed 14.8. No immediate issues but I haven’t tried to break it yet. Will test more later

A

arcosin

Enthusiast II

I’m testing it right now with Dolby content on Shield. So far it’s fine but last time it took an hour for the issue to happen so I’m gonna keep trying.

A

ainsley002

Renowned Enthusiast I

This may make sense. I’m not actually getting drop outs but I get the rear/sub “echo” which I presume means they are going out of sync, and I can resolve it by re-booting my (Sony) TV. Don’t have to power-cycle any of the Sonos kit. If a TV reboot solves it short-term that may hint at it being a CEC issue? (I don't have an AppleTV connected, btw)

Does the issue occur for you (as far as you can pin-point) when flicking between sources?

Yes. I use a Sky Q box and the TVs internal apps almost exclusively and as far as I can remember, this happens after I switch between any of those i.e. it doesn't happen randomly while on one source. (although not every time, of course - I seem to have been quite lucky by comparison to some others here)

I’ve just updated to 14.8 so we’ll see what happens

skullc

Prodigy III

@Brad Porter on a side note had the fault Sunday night mid film aliens in fact

Fix was close the app on my phone and restarted it

It worked for some reason anyway switching back to apple tv now with luck it will work 👍

Network= livewire cpe pro 3 +eero 6 pro wireless

peterbault

Enthusiast II

this bug has ruined the matrix for me because I’ve seen the bullet time scene 1000 times now testing the surrounds

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arcosin

Enthusiast II

this bug has ruined the matrix for me because I’ve seen the bullet time scene 1000 times now testing the surrounds

For me it’s the shooting scene in The Batman

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Brad Porter

Enthusiast II

this bug has ruined the matrix for me because I’ve seen the bullet time scene 1000 times now testing the surrounds

My wife and kids have not seen me for weeks. (Sadly, they don’t seem too bothered so need to work out what that means). 😃

peterbault

Enthusiast II

switched between my go to testing content and no issues so far but I’m not ready to call it yet. I’ve been here before where I thought it was fixed and suddenly it happened again. Will leave eARC on and see how it goes. Will update this thread

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Brad Porter

Enthusiast II

switched between my go to testing content and no issues so far but I’m not ready to call it yet. I’ve been here before where I thought it was fixed and suddenly it happened again. Will leave eARC on and see how it goes. Will update this thread

Assume you are back to where your system configuration was before this took over your life?

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