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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

    Show previous replies
    peterbault
    peterbault
    Enthusiast II
    May 24, 2022

    I got a good feeling 

      Freddy45764
      Enthusiast II
      May 24, 2022

      this bug has ruined the matrix for me because I’ve seen the bullet time scene 1000 times now testing the surrounds 

      Haha Avengers Endgame scene where Thanos’ ship blows up the avengers base right before the final battle scene for me. Rockets coming from behind in all directions

      Brad Porter
      Enthusiast II
      May 24, 2022

      I got a good feeling 

      Steady @peterbault, steady….. 😀

        arcosin
        Enthusiast II
        May 24, 2022

        I got a good feeling 

        So far so good. I’ve been switching between PS5 and Shield (tried both DTS and Dolby movies).

        Brad Porter
        Enthusiast II
        May 24, 2022

        I got a good feeling 

        So far so good. I’ve been switching between PS5 and Shield (tried both DTS and Dolby movies).

        I think this is too good to be true. If this issue was known by Sonos (and they fixed in 14.8) why would their Engineering team be going through the motions with me and looking at the error? Surely they would just say it's going to be fixed in 14.8 and stop this thread from evolving. 

          peterbault
          peterbault
          Enthusiast II
          May 24, 2022

          I got a good feeling 

          So far so good. I’ve been switching between PS5 and Shield (tried both DTS and Dolby movies).

          I think this is too good to be true. If this issue was known by Sonos (and they fixed in 14.8) why would their Engineering team be going through the motions with me and looking at the error? Surely they would just say it's going to be fixed in 14.8 and stop this thread from evolving. 

          would honestly not be shocked if one team is not talking to the other or something changed in 14.8 that inadvertently fixed it 

            Brad Porter
            Enthusiast II
            May 24, 2022

            @peterbault - have you got Amazon Prime? If you have, would you mind playing a few trailers (not the films themselves) and then flick back to a Dolby Atmos movies and see if still OK? 

            arcosin
            Enthusiast II
            May 24, 2022

            I got a good feeling 

            So far so good. I’ve been switching between PS5 and Shield (tried both DTS and Dolby movies).

            I think this is too good to be true. If this issue was known by Sonos (and they fixed in 14.8) why would their Engineering team be going through the motions with me and looking at the error? Surely they would just say it's going to be fixed in 14.8 and stop this thread from evolving. 

            Sub and rears just stopped working in Blade Runner 2049.

            Brad Porter
            Enthusiast II
            May 24, 2022

            I got a good feeling 

            So far so good. I’ve been switching between PS5 and Shield (tried both DTS and Dolby movies).

            I think this is too good to be true. If this issue was known by Sonos (and they fixed in 14.8) why would their Engineering team be going through the motions with me and looking at the error? Surely they would just say it's going to be fixed in 14.8 and stop this thread from evolving. 

            Sub and rears just stopped working in Blade Runner 2049.

            There we go, back to square one.

            Brad Porter
            Enthusiast II
            May 24, 2022

            I got a good feeling 

            So far so good. I’ve been switching between PS5 and Shield (tried both DTS and Dolby movies).

            I think this is too good to be true. If this issue was known by Sonos (and they fixed in 14.8) why would their Engineering team be going through the motions with me and looking at the error? Surely they would just say it's going to be fixed in 14.8 and stop this thread from evolving. 

            Sub and rears just stopped working in Blade Runner 2049.

            Also, submit a diagnostic as well.  Ill try and reference tomorrow during my testing and discussion with the Engineer. Let me know the number @arcosin. Thank you.

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