Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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B

Brad Porter

Enthusiast II

Hi @skullc - Closed the App on your phone? You mean S2 or was you streaming something?

Closed the s2 app only!

Odd isn't it

That’s too weird for me to take in!! I going to hold that one in the back of my head for now.

peterbault

Enthusiast II

@Brad Porter on a side note had the fault Sunday night mid film aliens in fact

Fix was close the app on my phone and restarted it

It worked for some reason anyway switching back to apple tv now with luck it will work 👍

Hi @skullc - Closed the App on your phone? You mean S2 or was you streaming something?

Closed the s2 app only!

Odd isn't it

Just watched a YouTube video then a film on prime and back to iron man 2 on apple library nothing yet

My apple tv is on 15.6 btw

Are you like me and also installing the tvOS public betas hoping it somehow fixes this?

M

Missionsparta

Enthusiast II

the nature of the issue is so inconsistent I won’t really believe it’s fixed until I’ve had a week of no issues. I’ve also now developed an annoying habit of touching my subwoofer whenever I walk by it to make sure it’s working

Holy crap.... My wife just said "why in the hell do you keep touching that thing everytime you walk by". Lol

skullc

Prodigy III

@Brad Porter before I closed the app I tried power cycling apple tv, lg tv and the arc did nothing

Even pulled out the hdmi cable on the apple tv nada

Desperate move close s2 app and it worked coulda knocked me down with a feather

Light bulb went on software issue!

Network= livewire cpe pro 3 +eero 6 pro wireless

M

Missionsparta

Enthusiast II

@Brad Porter on a side note had the fault Sunday night mid film aliens in fact

Fix was close the app on my phone and restarted it

It worked for some reason anyway switching back to apple tv now with luck it will work 👍

Hi @skullc - Closed the App on your phone? You mean S2 or was you streaming something?

Closed the s2 app only!

Odd isn't it

Just watched a YouTube video then a film on prime and back to iron man 2 on apple library nothing yet

My apple tv is on 15.6 btw

Are you like me and also installing the tvOS public betas hoping it somehow fixes this?

Again, I wish Sonos would make their own streaming box. Would make this trouble shooting so much easier for them, and I wouldn't have to wait to see what the katest uodate nightmare is around the corner.

F

Foxis

Enthusiast II

FWIW I cannot reproduce the issue after updating my system. In the past I could easily and predictably reproduce the error by playing Spatial music in Apple Music om the AppleTV4K. A couple of pause/resume or skipping tracks would always trigger it.

I have now tried to force it including swapping sources (both sources as in apps on the Apple TV and as in switching to Sony apps). It still works.

So...fingers crossed...maybe…!

skullc

Prodigy III

@peterbault

Are you like me and also installing the tvOS public betas hoping it somehow fixes this?

No I used to work in IT and I am also a Windows insider

Sorry just a nerd🤪

Network= livewire cpe pro 3 +eero 6 pro wireless

A

arcosin

Enthusiast II