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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

    Show previous replies
    peterbault
    peterbault
    Enthusiast II
    May 24, 2022

    switched between my go to testing content and no issues so far but I’m not ready to call it yet. I’ve been here before where I thought it was fixed and suddenly it happened again. Will leave eARC on and see how it goes. Will update this thread 

    Assume you are back to where your system configuration was before this took over your life?

    Yes indeed 

    Brad Porter
    Enthusiast II
    May 24, 2022

    switched between my go to testing content and no issues so far but I’m not ready to call it yet. I’ve been here before where I thought it was fixed and suddenly it happened again. Will leave eARC on and see how it goes. Will update this thread 

    Assume you are back to where your system configuration was before this took over your life?

    Yes indeed 

    Cool. OK, I am not going to upgrade mine (when it appears) as if this does not resolve the issue we need to keep my system as-is as we are in the middle of fault finding. Let me me know!

    peterbault
    peterbault
    Enthusiast II
    May 24, 2022

    could be a placebo but I feel like LPCM is louder now? 

      Brad Porter
      Enthusiast II
      May 24, 2022

      could be a placebo but I feel like LPCM is louder now? 

      No recent ear-wax treatment? 😁

      Brad Porter
      Enthusiast II
      May 24, 2022

      @Brad Porter on a side note had the fault Sunday night mid film aliens in fact 

      Fix was close the app on my phone and restarted it 

      It worked for some reason anyway switching back to apple tv now with luck it will work 👍

      Hi @skullc - Closed the App on your phone? You mean S2 or was you streaming something?

      Missionsparta
      Enthusiast II
      May 24, 2022

      I did the Sonos update...one hour in and no issue. Off note, Apple TV updates are a NIGHTMARE. I wish Sonos would manufacture their own streaming box and/or in combination with a selector so we could dump the Apple TV and the HDfury.

        Brad Porter
        Enthusiast II
        May 24, 2022

        I did the Sonos update...one hour in and no issue.

        Hopeful. We probably need more time. I have found that after the ARC reboots then it tends to hold out longer before the issue finally occurs. A software update will reboot the arc and all speakers.

        I really am becoming quite pessimistic aren’t I?

        peterbault
        peterbault
        Enthusiast II
        May 24, 2022

        the nature of the issue is so inconsistent I won’t really believe it’s fixed until I’ve had a week of no issues. I’ve also now developed an annoying habit of touching my subwoofer whenever I walk by it to make sure it’s working 

          Brad Porter
          Enthusiast II
          May 24, 2022

          the nature of the issue is so inconsistent I won’t really believe it’s fixed until I’ve had a week of no issues. I’ve also now developed an annoying habit of touching my subwoofer whenever I walk by it to make sure it’s working 

          Yep - I too have done a lot more of that. Also holding my ear close to the rear speakers to check for sound in quieter moments. I have become quite obsessed.

            skullc
            skullc
            Prodigy III
            May 24, 2022

            @Brad Porter on a side note had the fault Sunday night mid film aliens in fact 

            Fix was close the app on my phone and restarted it 

            It worked for some reason anyway switching back to apple tv now with luck it will work 👍

            Hi @skullc - Closed the App on your phone? You mean S2 or was you streaming something?

            Closed the s2 app only!

            Odd isn't it 

            Just watched a YouTube video then a film on prime and back to iron man 2 on apple library nothing yet 

            My apple tv is on 15.6 btw

            Network= livewire cpe pro 3 +eero 6 pro wireless
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