Headphones

Can you please make the Sonos Ace headphones fully passive with the new firmware? It is possible?ThanksDavid

Hi guysI have the sonos ace headphones.whenever I enter a game, 10-20 seconds after I've started playing it, the sound disappear, I can see the sound is still there via the windows sound settings (the bar which show if theres sounds or not, is moving) as soon as I exit the game, the sound works again. I have the newest update for the headphonseAny advice? Thanks

Sonos pushed this out to the headphones today but without release notes. Anybody tell a difference?

I am located in Sydney, Australia, and it’s nearly impossible to get support here, so I’m reaching out for help. My ACE device is less than three months old, and there are what appear to be palm print marks on the exterior case that cannot be wiped off. Has anyone else experienced this issue? I’m really upset that such an expensive purchase has such poor build quality.  

Not clear if I have got this… but if I purchase a pair of Sonos Ace headphones, hidden away in FAQ is the comment  “Sonos Ace does not group in the same way your other Sonos speakers group”. Are they saying that you can’t use Sonos Ace headset to listen to your Sonos Music library? If that is true it seem inconceivable. Is the expectation that headphone users listen to a different music library? Using a different App?I don’t have the Arc soundbar, but does the TV Swap for the Arc allow music from Sonos library to be played on the headphones. I have a Beam, so it seem this might work in the future but sounds clumsy.As always any insights appreciated. 

Hello everyone, unfortunately, I observe some marks on my headphone because of the case. I’m afraid that it becomes even worser.do you have the same problem ? 

Hi everyone,I’ve been attempting to use the longer 3.5mm to USB-C cable, which is the one supplied for audio, with my Sonos Ace headphones. However, it doesn’t work for audio transmission with my DAP. The short USB-C to USB-C cable, meant for charging, is the one that successfully transmits audio. Has anyone else had this issue?

I ordered the Ace head phone over 400$ since the 19th of July 2024 it is now the 25 and the tracking says it still has not been picked up by shipper. I bought them beliving I would receive them before my vacation 28th. Customer service is in the Phillipines, what a nightmare..never ordering direct from Sonos again.

When will the beam 2 be compatible with the ace sound system?

Hi, I received my pair of ACE yesterday and have noticed a crackling sound that follows the rhythm of the music when playing at high volume. Compared to my Bose Quiet Comfort, which can handle the same music and volume without any problems, is there something wrong with the ACE or do they have a volume limitation? I tested and discovered that it has to do with the treble settings. Lowering it makes the problem disappear, but at the same time, it loses the same crispness in the sound.Is anyone else experiencing the same issue?

My Sonos Ace is not found by my Samsung TV and cannot connect through bluetooth? What am I missing?

Before I updated the Sonos Ace headphones when I first received them, there was a sound indicating they were on or off when holding the power button. But since I updated, I don’t hear any sound making it hard to know if the headphones are on or off. I have to open the Sonos app to see if the device is connected which is a bit annoying. Anyone else experiencing this issue?

If you're in the market for over-the-ear headphones and are an Apple user, you may be torn between the AirPods Max and Sonos Ace. As a devoted Sonos fan, I was excited to try out the Ace after losing my AirPods Pro. While the sound quality was impressive, I was disappointed to discover that the Ace did not work with the Sonos controller, which was a major selling point for me. Additionally, the inability to mute/unmute Teams from the headset proved frustrating. When I used the Ace as a headset with my phone, I realized just how dependent I am on the "Hey Siri" command and missed having Siri read off text messages.In comparison, the AirPods Max provided the seamless integration into the Apple ecosystem that I was missing with the Ace. While the sound quality was comparable, the Max's ability to work perfectly with other Apple products, including Siri and Apple TV, was a game-changer.Both headphones have their advantages and disadvantages. The Ace is lighter and comes wi

When can I connect my beam and headphones 

Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try??? Thanks

As the title says, I’m interested in them as an alternative to the Apple Headphones which are too much for headphones that are several years old.But for headphones, I want to listen to them before I’d consider paying for them.   Is it sold at retail so I can try without buying them?

Hello Sonos TeamDo Sonos headphones work with Microsoft Teams?Are Sonos headphones certified by Microsoft Teams?Thanks and best RegardsMatthias

Dear All, Here's my issue: * After the initial setup of my newly purchased Ace set, which involved Bluetooth connecting it to my Android phone, I also Bluetooth connected the Ace set to my trusted TV. * I started listening to the TV, and was suddenly interrupted by a call which came through my Android phone … (multipoint connection ...) So, for all I know, I could either continue to allow such mishaps to go on, or Bluetooth unpair the Ace from my phone.The trouble I discovered with the latter option is that when Ace is Bluetooth unpaired from the phone, the phone's app can no longer manage Ace's settings … Has anyone found a better way to prevent call intrusion while watching TV, while also maintaining the ability to manage the Ace via the app on the phone? In the same line: for those of you who also own an Arc and can therefore enjoy the much anticipated TV Audio Swap - do you need the Ace pe

HiCan someone official confirm for certain what the frequency response range of these headphones is?Where would I find the specifications that include that, as this detail seems to have been omitted?

First let me say I’m enjoying my Ace headsets. Yes, headsets...I have two as I have Arc’s upstairs and downstairs and I’m lazy 😂To the purpose of my post. I wear eyeglasses with arms of varying widths. You may find that eyeglasses with arms as shown in Pic I provide a better seal for noise cancellation than those eyeglasses with arms of a wider width as shown in Pic II. Before the naysayers chime in to add “there’s another reason not to buy the Sonos Ace” know that the Apple Pro Max’s (of which I have a set) share the same sealing details in regards to this post.FYI, the Ace received another update within the last week or so. I have no idea what the update was for. However, Sonos is moving forward to continually improve its products in spite of dealing with App issues (which incident

Question for those that have the Ace: Can the ANC mode be set for different type of source?eg ON for listening to music on phone, but when taking a call it automatically turns OFF, and then ON back again when reverting back to music. 

I recently got my SONOS Ace’s a couple of weeks ago and I am absolutely loving them. I mostly use them in my shared office space due to the dual connectivity between my phone and PC. Unfortunately, it sounds like the sound from my headphones are “leaking” so loudly that someone on the opposite side of the office can make out what song I am listening to! It’s a shame because I really wanted to have the full listening experience of my headphones but I need to now think about how loud I am putting them.SONOS Ace product page - “Personal listening perfected”Otherwise I am really happy with them but this is a real stickler

I seem to only get significant sound from left ear….very slight on right. Tried on different devices, phone and laptop using Spotify or YY. Any thoughts. Worked fine initially.

Just picked up a pair of Ace.  I’m impressed thus far.  My question is why the Ace doesn’t appear under my ‘System’ with all my other Sonos gear?  Is there a way to add it?I’d also like to purchase the extended warranty for them.  Does anyone know how to do that?

Just had my new Ace delivered, and there seems to be a slightly varying static sound coming from the right headset.Anyone getting this too?