Headphones

Hi thinking of purchasing the new sonos headphones to listen to music, but also anything on from my tv. my tv does not have blue tooth, however it is l connected  to a Sonos beam sound bar will the headphones just link up to the beam for any tv audio ( perfect as won’t need a new tv ) sorry if silly question, but hope someone can answer appreciate stu  

Just updated Ace / App to latest version to try the Ace TV audio swap with Beam Gen 1 and Ray.Thanks for adding support for older soundbars Sonos, this works really well. I also love the head tracking feature.Only suggestion (as raised quite a lot elsewhere), would be to enable sound on both the soundbar at the same time as the headphones. Use case is that I am harder of hearing than my wife.@Corry P . Can you pass this feedback onto the powers that be if you haven’t already done so for others.Ross.

I would purchase the Ace headphones if …I am quite deaf and hoped that the Ace headphones would bring clarity to TV sound, however instead of transferring the radio from the sound bar to the headphones I need the option to still have sound coming from the soundbar so that my wife, who has good hearing, can enjoy programmes with me. Any chance of this feature option being included? 

A friend just got the new Sonos Ace headphones and is really impressed with the sound quality compared to their old Sony’s. The one downside they've noticed is that when they connect the Ace to their iPhone with a USB-C cable, it seems to drain the phone's battery pretty quickly, probably because it's charging the headphones at the same time. They're wondering if there's a way to stop the headphones from charging while connected via USB-C, as they really like the lossless audio quality but don't want to have to buy an extra adapter just to use the headphone jack. Any ideas?

Hi,When will Sonos release the required software update to enable Tv-Audio swap with Beam Gen 2?Thomas

There's a Ace software update available, from 2.9.2.xxx to 2.9.3.xxxThe update process is incredibly slow, more than 10 minutes after a quick download. I assume since it uses Bluetooth to communicate with the Sonos app.It would be nice if sonos posted release notes, which I can't find, but in any case there's no hint of TrueCinema in the settings yet. 

Would love for the Arc to be able to connect to two Ace headphones. This seams like it could easily be a software update. 

Ace doesn’t audio swap with Arc that is connected to Apple TV 4K via airplay 2 (not HDMI). The Apple TV 4K is connected to a TV projector and not to a TV. When I attempt to Ace audio swap with my Arc the sound defaults to the TV projector audio. No sound gets swapped to the Ace. Is the audio swapping not working because the Arc is not connected to the Apple TV 4K with a HDMI?

Dear alli‘ve received the new sonos ace headphonos. It sounds great. But to use the full potential, its needed to connect them to the app. thats where the problem starts. The headphone just don‘t connect to the app. No error, but „check bluetooth“ btw. bluetooth works fine. ios and sonos app are on newest version. Phone rebootet, app reseted, ace reseted… any hints or ideas? How to connect ace to the app, to perform firmware upgrades and to use all the features? At the moment Ace is just a very expensive bluetooth headphone   

When will I be able to play my ace with my Sonos sound bar?

Is there a way to mute the microphone during below calls?  Phone Call Teams Call Zoom Call  

Hi,  I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).  Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).  I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.  has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.  I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up. please if anyone else has this issue and it’s not my pair being faulty then let me know! 

Hello! anyone else still having the problem with the headphones not charging even after the uppdate that was supposed to fix the issue? Only way for me to charge is to factory reset the headphones.. I even bought a new usb-c 15w adapter to see if my other adapter was the problem but that didnt fix it.. frustrating as hell..

Can anyone tell me if they see any visual indication that content is being played in Dolby Atmos on Sonos Ace in the Sonos app? I’m used to seeing an icon for Dolby Atmos content in the app for Arc, but can’t see anything for Ace if using TV Swap or playing Dolby Atmos content (from Apple Music) with an iPhone.

As I understand it, the Ace can only be connected to my Sonos system through a soundbar. While I have a Ray soundbar that may eventually be supported, this isn't useful to me. I need the Ace to be connectable as if it were just another Sonos speaker. Until then, no sale!

So first off Sonos really needs to be better at their advertising. Whoever is in charge is either very unexperienced or just trying to trick people into buying a new product. This “Pair” clearly says you can Share the home theater experience with someone. How in the world can you share 1 pair of headphones? Their “chat” persons are just as bad. I was assured my existing setup would work with the ACE headphones. I get them and they do not work. I am told the were never meant to work with the Beam. So we had to buy an ARC. Ok, time for an upgrade, $1600 for a set of head phones to work with your home entertainment system seems a bit steep, but I really wanted to keep the Sonos ecosystem going. I told the rep I wanted to use both headsets, I told them we had a hearing impaired family ,ember that would need to listen via headphones while the rest could listen normally. So I seen the $$ and the new ARC arrives. Guess what? Yeah, I was lied to AGAIN. Apparently the ARC cannot do 2 headsets a

Bonjour,Est-ce possible d’être prévenu quand le casque audio Ace sera compatible avec la barre de son Beam Gen1 pour le transfert de son de la TV ?

Can you please make the Sonos Ace headphones fully passive with the new firmware? It is possible?ThanksDavid

Hi guysI have the sonos ace headphones.whenever I enter a game, 10-20 seconds after I've started playing it, the sound disappear, I can see the sound is still there via the windows sound settings (the bar which show if theres sounds or not, is moving) as soon as I exit the game, the sound works again. I have the newest update for the headphonseAny advice? Thanks

Sonos pushed this out to the headphones today but without release notes. Anybody tell a difference?

I am located in Sydney, Australia, and it’s nearly impossible to get support here, so I’m reaching out for help. My ACE device is less than three months old, and there are what appear to be palm print marks on the exterior case that cannot be wiped off. Has anyone else experienced this issue? I’m really upset that such an expensive purchase has such poor build quality.  

Not clear if I have got this… but if I purchase a pair of Sonos Ace headphones, hidden away in FAQ is the comment  “Sonos Ace does not group in the same way your other Sonos speakers group”. Are they saying that you can’t use Sonos Ace headset to listen to your Sonos Music library? If that is true it seem inconceivable. Is the expectation that headphone users listen to a different music library? Using a different App?I don’t have the Arc soundbar, but does the TV Swap for the Arc allow music from Sonos library to be played on the headphones. I have a Beam, so it seem this might work in the future but sounds clumsy.As always any insights appreciated. 

Hello everyone, unfortunately, I observe some marks on my headphone because of the case. I’m afraid that it becomes even worser.do you have the same problem ? 

Hi everyone,I’ve been attempting to use the longer 3.5mm to USB-C cable, which is the one supplied for audio, with my Sonos Ace headphones. However, it doesn’t work for audio transmission with my DAP. The short USB-C to USB-C cable, meant for charging, is the one that successfully transmits audio. Has anyone else had this issue?

I ordered the Ace head phone over 400$ since the 19th of July 2024 it is now the 25 and the tracking says it still has not been picked up by shipper. I bought them beliving I would receive them before my vacation 28th. Customer service is in the Phillipines, what a nightmare..never ordering direct from Sonos again.