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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19673 Topics

K
KbdbContributor I
asked in Controllers and Music services

music selection ignored

Sonos devices not accepting selected music choice. Plays random tracks instead. 

4
K
1 year ago
M
mike2874Contributor II
posted in Home theater

Can a Beam 2 be controlled by my URC MX-350 Universal Remote?

I just got a Beam 2 and it’s connected via HDMI to a Samsung TU8000 series TV. Right off the bat it worked with my Samsung Smart Remote without me doing anything.I’d like to use one of my old universal URC MX-350 remotes if possible instead of the Samsung remote. How can I get the MX-350 to work with the Beam 2… it can learn individual commands or takes a 3 digit code? It can be set to IR, RF, or IR/ RF. I don’t want to mess up the Samsung remote automatically controlling the Beam 2 in the process though.So can the Beam 2 be controlled by my URC MX-350?Could it also be controlled by a Directv remote?

5
M
1 year ago
D
Dharris1969Contributor II
posted in Home theater

Arc lacking bass

When I first purchased the Sonos ARC the soundbar had enough bass to make me content. Now after a few updates the bass has never been the same. Is there a known issue?  I have the Arc along with two sl1

1
Ken_Griffiths
1 year ago
C
ccpompdadContributor I
asked in Home theater

ARC connection issues

I have an ARC, 2 Sonos 1’s and a sub. Everything was working well until I turned my TV on the other morning. My Arc is not being recognized by the system. I have run the tests through the app and it does not connect. I tried a different HDMI cable and also went to another TV but it still doesn’t work. I can play music though the app as well as Spitify, but I can’t get my TV to see the ARC.  I am connected to the ARC HDMI port on the TV. Any Ideas?

3
C
1 year ago
H
Hunter22Contributor I
asked in Speakers

sonos one 2ndgen wont connect to account

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

1
G
1 year ago
U
Umb3Contributor I
posted in Portable speakers

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.p.s. any key I press nothing happens. I can't turn it on or off  

16
Ken_Griffiths
1 year ago
F
FidelioContributor I
asked in Speakers

Connection to other rooms lost when using line-in at Play5

Hello,I am operating a Sonos S1 system with 10 speakers in 8 rooms. The music plays in party mode (i.e., all rooms connected). Everything works fine. I now added a turntable through the line-in of a Play5 (gen 1). Mostly, this works fine. However, often the sync between the rooms breaks down and the music only play on the two speakers and a bass booster that are connected to one pair in the room, in which the turntable is connected to one of the speaker. After a while, the other rooms pick up the music signal, but then loose it again.I wonder whether it is too much bandwidth for the Play5 to simultaneously SEND a signal from the turntable to the system and to RECEIVE a signal from the system. Would the set-up be more stable if I were to purchase a Sonos Port and feed the turntable signal into the system with it (obviously, I would prefer not having to do that, as it involves extra cost)? Is there a way to stabilize my system so that playing music coming from a turntable in multi-room m

5
F
1 year ago
T
tw17Contributor I
asked in Controllers and Music services

Sort Spotify Playlist by Recently Added in Sonos App

Is there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.I’ve seen similar requests on this community forum where the response has been to pass the feedback / request onto the development team. But those posts seem to be from 4 or 5 years ago.Any progress made on making this option available which I just can’t find?Cheers!

2
controlav
1 year ago
J
jakez99Contributor I
asked in Speakers

managing speaker groups

Within Sonos 2 application, one can create groups of speakers or groups of rooms playing the same music, and give them a name. But once created, you cannot “modify” them. All you can do is create new groups with the + button, but why can’t we modify them, once created ? Thanks for assistance.

4
J
1 year ago
D
devrinjeckContributor I
asked in Controllers and Music services

SONOS S2 App Incompatible Software Versions for All SONOS Products

I updated the SONOS S2 App to the latest version 14.20 yesterday and soon after, some settings were disabled. The message says “The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled”. Then for one of the rooms, the icon on the right side for room is now showing a wrench and when clicked, it goes to check for system update. I can’t use that room for anything except for TV and using remote control for volume. Anyone else facing the same problem and how to resolve?  Right now I cant add or remove anyone of the products.  Tags below are products that are in my current system.

1
G
1 year ago
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mattdanContributor I
posted in Controllers and Music services

Changing the name for a share in music library

I have my music stored on a NAS and share names appear as the full server path for that share. Any way to change the display name to something more simple? You can’t even distinguish between shares because the path name is too long

10
Stanley_4
1 year ago
B
BackwardstepContributor I
posted in Speakers

sonos Arc lyp Sync issues

Brand new Philips Oled Tv . Hdmi arc and earc ports . 4k . UHD . Smart . Etc etc . Bought the Arc sound bar . great bit of kit for music and audio . Plays fantastic with Netflicks , prime , apps , when played from the Philips Tv . Digital and Dolby Atmos plays superbly and great  movie experience. However when played through Sky Q box 2Tb , there is audio sync issues . Tried all options on Sky … no joy . so have had Sonos support technicians the last 2 nights . Tried everything . Unplugs , resets , ultra fast hdmi cables , adjusting sync delay in settings on Sonos app  . Discovered that it can’t be resolved . Sky blame Sonos . Sonos lay the problem at Skys door. . Truth of the matter is that both the Sky Q box and the Sonos Arc work perfectly well …. Just not when they are connected together . I’m going to return my Arc as can’t deal with the sync delay and  I use Sky for all my  Tv channels . Will hang on a week or 2 in case any of you kind people on here can help as Sonos cannot . Ch

4
G
1 year ago
H
hsutherlandContributor I
asked in Controllers and Music services

Current Song Pointer in iTunes Playlist

Hi -Successfully imported iTunes library and playlists.  However, it seems that each time I start the playlist, it starts from the beginning.  It does not appear to be maintaining a pointer to the last played song and then pick up from there. 

4
H
1 year ago
D
DazFContributor I
posted in Advanced setups

sonos causing wifi drop out

Looking for help please Community.Just changed broadband providers and have an issue whereby my speaker will cause the WiFi speed to virtually drop off. This usually happens at around 20 minutes of usage.Broadband company initially (and naively) couldn't find an issueThey have since changed what I presume is my IP address and are adamant that this will fix. They did this after I ran a ping and tracert test on the network.Nothing has changed however and I have gone back to them again.will they done this as there was a possible conflict with the Sonos set up IP?I have moved the speaker to 5ghz but this has no effectShell is my new provider and they seem quote useless!!Had no issues of the sort in the past with other providers Wishing I had never gone with Shell now but unfortunately tied in! I have seen something similar being asked in on here but no real resolution was ever posted.Any ounce of help would be much appreciated Kind regards and Merry Christmas Darren   

3
buzz
1 year ago
D
dirtybojanglezContributor I
asked in Home theater

Sonos gear stuck on "updating"

I have an Arc SL, two One SLs, and a sub. The arc finiahed the update and works fine. The other three units show as “updating" and has shown this status the past 5 hours. I've removed power from the speakers and re-applied it but it didnt work. I also uninstalled and reinstalled the app but no dice. Any suggestions before I get rid of this junk?

2
buzz
1 year ago
D
dirtybojanglezContributor I
posted in Home theater

One of the buggiest electronics I've bought

I apparently didn't do enough research on these speakers. One Arc SL, two One SLs and a sub. Constantly having issues just simply working. Have had them all for two years and about every three months, I have to re-add them to the system or delete and re-install the app or reset the speakers. No other electronics in my house have these issues with my network. The sound quality is amazing but the constant headaches make this a bad product. My rating is a solid 3/10 and the only positives are the sound quality. The setup, the app and the reliability leave a LOT to be desired. I definitely won't look for Sonos products in the future.

3
buzz
1 year ago
S
spickfordContributor I
asked in Home theater

Remote Handset Support for Sky Glass with Sonos Beam Gen 1

I have set up my Sonos Beam Gen 1 with my Sky Glass TV, however initially the Volume Control failed to work with the Sonos Beam. I had to change my Sky Glass remote to IR and now the Volume Controls work, but not ideal. The buttons for Sky Glass do not respond 100% and have to point the remote at the TV. When will Sonos Beam support the Bluetooth connection of the Sky Glass Remote and does anyone know if it’s supported with the Sonos Beam Gen 2?

7
106rallye
1 year ago
S
stephen435Contributor I
asked in Controllers and Music services

Can't set up Sonos iOS app to include Apple music library

I am trying to add the Apple Music library on my MacBook Pro to my the Sonos 2 app on my iPad. I keep getting the error message “There is no share users on the computer ...” What does this error message mean, what settings do I need to update on my MBP, what are the required values for the fields in the Share Info box? I have \\MBP name\users\my account name\music. I am running the latest versions of Sonos app, Mac O/S, iOS

3
Corry P
1 year ago
P
PollieKrismisContributor I
asked in Speakers

Sonos buttons disabled

My buttons are disabled on one of my play 5’s. Diagnostic report 1857851894 ”rebooting” the device enables it again. So not the toggle in the system menu. it is either the alarm function that disables it or the the combination of alarm and Spotify streaming as streaming to the other device does not affect/disable the buttons. it is also a new thing. (Max two months) It worked fine before.

6
P
1 year ago
K
KlasWContributor I
asked in Controllers and Music services

Managing two different locations using same app

I have Sonos in two houses (A and B) and separate equipment. I want the two houses with the same app and I have understood this should be working automatically after setup depending on which WiFi I am connected to.But it doesn’t work in the last step and I don’t understand what to do to make it work (and I am also not sure if I have done the first two steps correctly). This is the situation:I have set up a Sonos system in house A using iPhone with Sonos Account A (I have both an iPad and a Macbook there and they also work fine). I have then taken my iPhone to house B and created a Sonos Account B, factory reset my Sonos products there and everything is working fine. When I go back to house A again and connect to that WiFi the Sonos app doesn’t work - what should be done in this last step?Thanks in advance!Klas  

3
Corry P
1 year ago
M
MontyBellContributor I
posted in Advanced setups

Dolby Atmos (PC, LG CX, Sonos Arc) Keeps Disappearing and Changing to Stereo

Hey gang,I’ve been trying to troubleshoot this problem and just can’t figure it out.  I have a PC with a 3090 connected to an LG CX (passthrough, bitstream, eArc, etc.) and the TV connects to the Arc. Upon booting the machine (fresh) I have Dolby Atmos automatically enabled and usable. I can watch content in Atmos, play games, all good.  The moment the system senses a signal that isn’t Atmos it switches to Linear PCM stereo (expected behavior). The problem is once this happens all traces of Atmos disappear from my PC. It will not see the system as Atmos capable. All options of atmos are removed from the system, dolby access app can’t recognize the Arc as Atmos capable, nothing at all. That is until I restart the PC. Once I do that everything is back to normal (atmos on by default, all dolby formats supported, so on.)I’ve noticed it’s some form of communication problem as even with everything enabled as Atmos if I turn off the Arc or change settings on the TV (without changing anything

2
M
1 year ago
G
Geez1Contributor I
asked in Controllers and Music services

group non-Airplay products enabled but not working

Hope someone can help - none of the other similar topics seemed to work for me.i have a play3 fully up to date and working fine through clunky S2 app. Purchased a oneSL for the next room, specifically so I could group them and play to both simultaneously via airplay. The One also works fine on its own via airplay.I can enable the “group non-airplay products” slider, but playback still only comes from the One. Note: in the Airplay selection menu on iOS, I don’t see any different group to choose for playback (should I?). It just says Dining Room, just like it does when the grouping option is disabled.i removed my 5ghz network so both are on the same 2.4 ssid. Both units are well within range of the router; extremely doubtful this is a network issue.And so I’m out of things to try at this point. Any suggestions would be welcome.thanks! 

6
Airgetlam
1 year ago
K
Kevin_51Contributor I
asked in Home theater

Sonos ARC lost connection to Play 5 gen 2 and sub and wont reconnect using sonos boost

So I’ve had my Sonos home theater setup for over 10 months using an ARC, 2 Play 5 Gen 2, Sub Gen 2, and Sub Gen 3.  I am using a Sonos Boost for my Sonia Network and had been perfect for 10 months but last week got disconnected for no reason, and when tying to reconnect the Play 5 gen 2 pair the setup wizard connecting them to the ARC and subs will time out saying it didn’t connect.  When I go to look at my system it will no longer show the Play 5s and it will indicate I have surround speakers hooked to the ARC yet they don’t play any sound and the room with the ARC will show (ARC+Subx2+??) so I remove the surround speakers from the ARC and try to connect again.  I have reset all speakers and started from scratch but still cannot get my Play 5s to connect to my ARC as the surrounds.  I have had Sonia for over 8 years with no problems and even upgraded my speakers.  I have 4 Play 1, 2 Play 5 Gen 2, 1 playbar, 1 ARC, and 2 Subs Gen2.   if anyone knows how to get this fixed and hooked up

4
Airgetlam
1 year ago
J
jhouse72Contributor I
asked in Home theater

Sonos Arc and Sonos One Connection Issues

I just bought the Sonos Arc and connected it to 2 Sonos Ones. I can’t get any sound out of the Sonos Ones. They show up as connected in the Sonos app, but no volume.

2
J
1 year ago
R
Rich1234bAvid Contributor I
posted in Speakers

LG C2 e arc toggle

Hii have a Lg c2 television with a arc and 2 ones for surround.In the sound setting on the tv if I toggle on earc I can receive atmos but on bbc etc I get dolby multichannel PCM 5.1 shown on Sonos app,  if I toggle off earc I can no longer get atmos, but on bbc etc I get dolby digital plus 5.1 or 2.0 ?do I need to keep toggling this on and off depending on content?thanks in anticipation 

18
Y
1 year ago
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