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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19576 Topics

T
tigerfan87Contributor II
asked in Controllers and Music services

Controller Update Error on Macbook

There is an “update now” button on my S2 Controller on my MacBook but I am having trouble updating it. I have not had issues in the past updating the app on my MacBook. I keep getting an error during the install process that says “Sonos Update Failed. An unexpected error occurred. Please try again”. (Screenshot of Error attached) I have tried it again several times and keep getting the same error. I am running Mac OS Ventura 13.0.1. Anyone know a fix?   

11
A
6 months ago
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MCanzoneriContributor I
asked in Portable speakers

Setting Up Roam SL while travelling

Hi guys,I bought a Roam SL early into my trip here in NYC. I have one back in Australia and know that I need to do the initial setup through WiFi so that I can then use it as a bluetooth speaker for the rest of the journey. I have tried using the hotel WiFi to get it working, but no joy. Any suggestions would be greatly appreciated!

3
106rallye
1 year ago
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jmbyb5Contributor I
posted in Speakers

Connect Sonos to Nest Doorbell (Battery)

Recently purchased a Nest Doorbell (Battery)One pitfall is not hearing a doorbell ring when someone is at the front door and the push notifications have proved to be unreliable and late notices. Would love to connect one of my Sonos products to the doorbell to have the ring come through the speakers. Is this possible?

1
Airgetlam
1 year ago
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42HighLLCContributor I
asked in Speakers

Sub connections

I have 4 One SL's for music only and just got the Sub. Does the Sub only connect to one of the One SL's or can it be connected to all of them at the same time?When the Sub is connected to one of the SL’s, does it change the crossover of the speaker its connected to but not the other speakers playing or does it know to change the crossover for all that is connected?

1
Mr. T
1 year ago
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compilerAvid Contributor I
asked in Home theater

Can Sonos Arc or Beam 2 make the full Dolby Atmos sound without up firing speakers?

Sonos Arc or Beam 2 has no up firing speakers  but they are with Dolby Atmos. Can Sonos Arc or Beam 2 make the full Dolby Atoms  sound without up firing speakers?

12
jgatie
1 year ago
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PaulThom8Contributor I
asked in Home theater

Sonos Beam Gen2 and Sony Bravia

Hi. Happy Sonos Beam Gen 2 owner, and just this week, I upgraded the Sony Bravia family tv to a bigger size. I tried to set up the Beam as normal to connect. Sony Bravia sync (CEC) was on, eARC mode was set to “off”, and the TV actually connected to the Beam briefly, sound coming through the Beam for about 3 seconds before reverting back to the TV speaker audio. “Digital Output” on tv audio settings went from white to grey and became unselectable. I tried this 4/5 times with the same result. The Beam connected but didn’t remain so, and the sound defaulted back to the TV speakers.  I will add that I unplugged two other hdmi connected inputs so it didn’t conflict.  Highly frustrating knowing the Beam works, but something is throwing the connection out. I’d appreciate any advice that you may have to try fix this problem in a different way. 

5
Airgetlam
1 year ago
D
DP80211Contributor I
asked in Components and Architectural

SonosNet options: what device to use leave WiFi on?

I’ve been trying to find the WiFi specs of Sonos products to little success. Basically my question is this: Say I have a system with a Sonos Arc, Amp, and Port. I have the option to hardwire ONE of these devices to provide SonosNet to the other two. Which would provide the most reliable connection? (disregarding physical proximity). Which has the better antennas? Thanks!

5
melvimbe
1 year ago
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SRH_82Avid Contributor I
asked in Home theater

Sonos Beam - Ethernet Connection Failing

Current setup: Sonos Beam connected via ethernet.  All other devices connected over SonosNet.Recently got a new router.  The modem stayed the same so I wouldn’t expect any issues.  Everything was working fine until this morning when my Sonos app couldn’t find any devices.  The ‘System’ button is dithered and it states ‘Unable to find your Sonos system’.Troubleshooting steps so far:Confirmed Beam connected over ethernet is showing as an online and connected device on through my modem. Unplugged all devices except for Beam. Tried the walkthrough steps on Sonos app to reconfigured the plugged in Beam and it states it can’t find the product.Any help would be appreciated.

3
S
1 year ago
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KJGroove
asked in Speakers

sonos play 5 line in problem

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

1
jgatie
1 year ago
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BryanMcMContributor I
posted in Speakers

Not giving up yet!

First of all, thanks for the help that I received on here the other day.  Really appreciated it.  Also, a big hats-off to SONOS help desk the other day who resolved my biggest issue.Now, here is a thought; I have my old Play 5 working through the S1 app, and the rest of my system going through the S2 app.  I have a turntable that I use RCA cables to go into my Connect (which is S2 compatible).  Now I used to use this to play through the house including my Play 5 on the original S1 app until I upgraded to S2 due to now having a Roam SL.  To now make my turntable play through the house, I have to Bluetooth it to the Roam and play through the house.  Not the end of the World at all, but it renders the 5 all but redundant.But I’d quite like to keep using my 5 as perhaps a line-in speaker for the turntable.  So I thought I’d buy a cable that was the RCA to 3.5mm type and put it through the output of the Connect and then into the back of the 5 as a line-in.  But this hasn’t worked.  Do you t

8
B
1 year ago
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BeefTrashContributor I
asked in Home theater

Arc keeps disconnecting from Samsung TV

My Arc has been having issues with connecting to my Samsung TV.  Prior to switching to the Samsung, I had a older Vizio.  The connection issue happened with the Vizio as well.  I would just unplug the HDMI and/or unplug the Arc and the audio would come back.  That is not the case with the Samsung.  The option for Home receiver Audio output on the TV goes away. Also, I do use a Nvidia Shield for my content. Is this a cable, TV, or Arc issue? I have replaced the HDMI and seems to still happen. 

51
B
2 months ago
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Noel84Contributor I
asked in Home theater

How to setup a wired Ray?

I have just purchased a Sonos Ray for my TV.  The TV is connected to the internet by an ethernet cable.  I don’t have a WiFi network as that has proved unreliable in my situation.  So, I want to use ethernet to connect the Ray.My Android phone is 6 years old running on Android v5.1, so it definately can’t run the Sonos App 2!      I’ll need a new phone.But before I buy the phone I’d like to know exactly how App 2 goes about setting up a wired Ray.  Everything I’ve found so far on the Web relates to WiFi setups.  Can someone please point me to a step by step explanation of a wired setup?  I could then make sure that I get the appropriate phone and ethernet setup at the TV end.Thanks in advance,Noel84

4
N
1 year ago
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ctfeherContributor I
asked in Advanced setups

Connecting wireless hard drive

I have upgraded from original Sonos to new generation Sonos 2.  My old system connected to a wi-fi connected hard drive (Western Digital MyBookLive). I am trying to add it to the new system, but am having trouble.  I have the IP address for the hard drive, but the app requires me to enter a file path.  But I cannot figure out what the file path is.  When I enter the description of it as it appears in the settings for the Sonos 1 (which still plays from the hard drive), it says that file doesn’t exist.   Spoke for hours to Sonos tech support, but couldn’t figure it out.  Tried file explorer in Windows, but can’t see it.   At a loss.

31
Corry P
1 year ago
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HeatherChloeAvid Contributor I
asked in Controllers and Music services

Sonos was unable to add the music folder

Manage drop down menu: Choose Music Library Settings: Press + Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)  Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes  Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD I read some other posts about this problem, so I already did the following two possible fixes: System Settings: Sharing: and I turned ON File Sharing and Media Sharing  System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work I'm not sure what to do next.   DETAILS OF MY SYSTEMiMac 2019macOS Ventura 13.0.1 Sonos Controller for MacSonos OS : S2Version 14.19

3
Jamie A
1 year ago
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RaulyyaestaContributor II
asked in Home theater

Mando a distancia televisor LG

Buenos días, tengo un problema, tengo una televisión LG C2 DE 77” nueva del año 2022 y no consigo configurar el mando a distancia con mi barra de sonido ARC, hago todo lo que me dice la app pero me pone que no encuentra el televisor, y solo puedo subir o bajar el volumen a través de la app, por que no es posible si la televisión LG es nueva de este año, concretamente de hace 1 mes?Gracias Mod edit:Google Translate (Spanish):Good morning, I have a problem, I have a new LG C2 DE 77” television from the year 2022 and I cannot configure the remote control with my ARC sound bar, I do everything the app tells me but it tells me that it cannot find the television , and I can only increase or decrease the volume through the app, why is it not possible if the LG television is new this year, specifically 1 month ago?Thank you

1
Corry P
1 year ago
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Rich1234bAvid Contributor I
asked in Speakers

momentary sound dropping on BBC

Hihas anyone in the UK noticed the sound dropping out on BBC1 HD? Hear a lot on the football? Annoying as can’t tell if it’s the channel or sound bar. 

1
Corry P
1 year ago
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silkysmoothContributor I
asked in Speakers

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

8
T
12 days ago
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WmcinnesContributor I
asked in Home theater

Sub "connects" but not showing in app

Hello,I have 2 play 1s, a play 3, a move, and an arc connected to my system currently and can't for the life of me get my Gen 3 Sub added. Router is an Asus Zenwifi It "connects" and then sits at the connecting to wifi screen for a while then says it's added to the system but may not show up and to cycle the power if it isn't showing to complete the setup.Well I've done that and it's nowhere to be found. I have tried factory resets and repeating the process to no avail. Rebooting the router doesn't seem to do anything either.. "Find missing products" says it seems that all devices are available...I have also tried connecting an ethernet cable between the sub and router and completing setup this way but the sub doesn't even get discovered when I do this??Getting a little frustrated and looking for any ideas you have. 

2
W
1 year ago
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JayElAlfaContributor I
asked in Home theater

there isnt music sound effects on the sl

I have the beam gen 2 and two sl ones, the reason I bought the set was because I was listening to a song on one of my old friends set up and he had the same thing, but when I play music through the tv the sound effects that the music has on the background doesn’t output through the surround speakers. As an example A song I listen to has a lighting strike in the back ground while the rapper is singing, the lighting strike is supposed to be heard through the SL speakers while the rapper and rest of the music is playing on the beam. Is there a way to have that on my set up? 

3
Jamie A
1 year ago
S
scurlingContributor I
asked in Controllers and Music services

iPOD Touch Can't Stream to Sonos Devices.

I have an old iPOD Touch, 8 GB, which I have used for streaming Christmas music for years.  Well, it’s that time again….I updated some music files on the iPOD, but when I tried to cast from the iPOD to one of my three Sonos devices, the cast setting on the iPOD would revert back from the Sonos device to the iPOD setting.I’m using the latest system, S2, vs: 14.19The last two years, this has worked just fine, but something has changed.  My iPOD sees the Sonos devices on the network.  I have 2 ea Amps, and one (1) Playbase.Has anyone else had recent trouble streaming from Apple products to Sonos? 

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T
1 year ago
T
tpoole89Contributor I
asked in Components and Architectural

Connect to Sonos Port Remotely (Not on WiFi Network)

Hello,I recently installed a Sonos Port to an Amp to control my speakers out by my pool. I can play music via SiriusXM on my ipad so long as I am connected to my wifi network. There is the issue. I was thinking that playing music and accessing the system via the sonos app would work remotely being the port is linked to my wifi network. Is that not how it works? Do you have to be on the wifi network to be able to start playing music? I wanted to be able to turn the speakers on for someone even if I wasn’t home.  Thanks!

2
106rallye
1 year ago
J
joelharmsContributor I
posted in Components and Architectural

Best CD player to connect to AMP

Last Christmas I purchased a Sonos AMP in order to connect a CD player to my Sonos speakers.  I researched CD players but never purchased one.  I am now ready to purchase a CD player and all the articles I am finding are outdated and the links are to CD players that are no longer in stock or available.What is the best and easiest CD player that I can purchase to connect to my Sonos AMP in order to play CD’s?

20
106rallye
4 months ago
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Fletch LivesContributor I
asked in Home theater

how to connect surrounds to beam on app

Hello. I have multiple sets of Sonos speakers and want to connect one set to my Beam for a simple home theater. I can play music through any combo I like, but when I try to add surrounds to the Beam, they aren’t recognized. Help please?

2
jgatie
1 year ago
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chris blakeContributor I
asked in Speakers

Product Downgrade Issue

Attempting to downgrade my Play 3 to be s1 compatible.  Sonos is “finding” a product that I don't even have…...I only have a Play 3 speaker.

6
Ken_Griffiths
10 months ago
G
gmendenhContributor II
posted in Controllers and Music services

Sonos cannot connect to USB drive on TP-Link router

Cannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C8's implementation of SMB1 and/or SMB2 protocols.I have tried sharing the USB drive with and without user login and password, but neither works.I just updated this router to the latest version firmware, but that did not resolve this problem.Any sugg

11
M
1 year ago
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