• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19687 Topics

U
urbatellContributor I
asked in Advanced setups

Sonos Move at friends house

I wanted to set up my Move speakers at a friend’s house so he could hear how they sound before considering an upgrade.  We tried a lot of things and failed.  Various error messages which I cannot put into proper context at this point since we tried so many things.  Mainly, though, neither of us was able to connect the Move speakers to his system through the Add Product option.Here’s my scenario:2 Sonos Move speakers He has S1 app and some speakers only S1 compatible. I have S2 app. His app runs on his iPhone, mine on Android (Samsung Galaxy S10) He has a google mesh network, I have a 5ghz Synology router at my home My app greyed out the System menu at his house so I was unable to add his network as trusted by meI was able to see the speakers in my app but it was unable to connect them successfully.  At one point in one of our trials it was suggested that I downgrade my app to S1 because of the other speakers present on his network.At another point the app said it was going to use a tem

13
Airgetlam
2 months ago
E
ESteveWilsonContributor I
asked in Home theater

Volume

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

15
E
4 months ago
P
PeterMBContributor I
asked in Controllers and Music services

radio.net

"Radio.net is experiencing a full outage" message from Sonos will not go away.  It blocks the ability to search music.  Have deleted it from my services.  What to do??

9
Airgetlam
1 month ago
S
shaun125Contributor I
asked in Speakers

Possible hardware issue? Popping/crackling sound

Hi there,I have a Sonos Play one, a couple of weeks ago (after I brought it to a friend’s house), I tried to use it and noticed the speaker was making a static/crackling sound which gets much worse with loud music (the static pattern basically follows the beat of the music). It’s possible that it either had a bang/drop or got a bit wet when being transported, does anyone have any idea of what specifically would be causing this and if this is something that can be repaired (e.g. component replacement)...?I’ve put a video of the noise here (hoping allowed to post link in this forum): https://drive.google.com/file/d/1JDe-nO07ninTQWawY6Os1bAB80K-bqUR/view?usp=sharing Shaun

3
Ken_Griffiths
5 months ago
M
Martin_GoergContributor I
asked in Controllers and Music services

Spotify Service has vanished on Sonos

I have been successfully playing Spotify on my Sonos system (10+) speakers since years.Suddenly over the last days Spotify is not a service on Sonos anymore and it also does not appear as one of the many services, that one can add in Sonos.This is the same for all the devices that we use to control Sonos and Spotify, i.e. Android and Apple.I can still play other services (Tuneln, Sonos Radio) on Sonos and I can also play music from Spotify on each of my mobile devices. But I cannot send Spotify output to Sonos system.Has Spotify or Sonos discontinued the integration?Does anyone else have same experience

2
M
9 months ago
H
HandofDoomContributor I
posted in Home theater

TV and Speaker Setup - Great Room

Hi Sonos Community we have a great room setup - kitchen on one side that faces the TV in living room.i have new Arc soundbar and sub (gen 3) hooked up to the TV. all works well.  bought 2 ERA 100 speakers last week to place in kitchen to fill in the sound when watching TV or cooking in the kitchen.first setup i did was add the ERA 100s to the “Living Room/TV” with the Arc and Sub configuration under “System”. the app defaulted to “surround” speaker setup for the ERA 100s. it connected fine but being surround sound setup it only played music or sounds effects from the TV??….no voices or people talking.  not the setup i wanted.so i removed the ERA 100s from the “Living Room/TV” config and created a new config called “Kitchen”.  ERA speakers work fine and i can add them to the “Living Room/TV” config so they play the TV sound including voices or play music on them while TV on.my questions:~  when i turn on the TV the Arc and Sub play sound from the TV however the ERA 100s in kitchen do no

6
Ken_Griffiths
5 months ago
D
dennyleegambleAvid Contributor I
posted in Speakers

Speakers dropping/disappearing when connected by ethernet? Help!

I cannot understand why this keeps happening - if anyone can help, please do!  I have the following set up: A BT Home Hub 2 connected by ethernet to a Netgear Orbi RBR350 Router. Two Play:1 speakers in a stereo pair, connected by ethernet to an unmanaged switch, which is connected by ethernet to a NetGear Orbi RBS350 Satellite, which is connected by ethernet to the Orbi Router. Both of these Play:1 speakers have WiFi turned off. I have a Play One connected by ethernet to a second Netgear Orbi RBS350 Satellite, which is connected by ethernet to the Orbi Router. This Play One also has the WiFi turned off. To all intents and purposes, there is no wireless communication at all for the Sonos products: they do not communicate with each other wirelessly, with the router or satellites wirelessly, or with the internet wirelessly.  And yet, every ten of fifteen minutes (mostly with the stereo pair) one or more speakers will completely cut out and disappear from the Sonos app, sometimes for sever

7
Ken_Griffiths
5 months ago
S
SteveLRContributor I
asked in Home theater

surround speakers

Choice of surround speakers. Which work best with the arc and sub. I want to set up a home theater system.

13
P
4 months ago
M
mholmes205Contributor I
asked in Components and Architectural

Sonos 5; SonosNet shows WM0, but Netgear says that it is on Wifi

My system consists of the following:Sonos Boost connected via ethernet to my main router Sonos Arc w/ Sub (Both showing as WM0 in Sonos app) Sonos Port (WM0) Connect: AMP Gen2 (WM0) Playbar (WM0) Sonos Move (WM1) Sonos5 (WM0)All of this is connected to my Netgear Orbi 850 mesh system, with the boost connected via ethernet to the main router, and I have two satellite routers. All this seems normal to me, but when you go into my Netgear app, the Sonos5 shows as being on Wifi via 5ghz, while the rest of the system shows as being wired.I have factory reset the Sonos5, but it still shows up as being on the wifi.Why the conflicting info here? Why does the Sonos App show my Sonos5 being connected via SonosNet, but my router shows it being connected via the Wifi?

6
M
1 year ago
R
rbrownCollaborator II
posted in Portable speakers

Sonos Move missing every morning

Hi,Since I got the Move two days ago, it keeps disappearing from the Sonos App, despite still being connected to internet.I come down in the morning and usually issue a voice command to the device, at which point it turns on some lights, and reads news from Internet and so on.This works perfectly so network and internet are clearly up.  My Sonos Beam connects via ethernet and my Sonos One connects via wifi; both NEVER drop off the app. However, its missing from Sonos app and the only way to get it back is Support > Find missing productsIt then tells me to power cycle the device, at which point I pressed the Wifi/BT button this morning and it then found it. Diagnostic 171706765

7
Ken_Griffiths
2 years ago
A
ArneJContributor I
asked in Controllers and Music services

My Sonos Stations disconnecting

This happens to me all the time. Amazon Music stations that I have added to My Sonos seem to lose their connection to the station at Amazon. When I go to play the station from My Sonos, I get “Requested operation failed. Please try again.” I can go search for the station and play it from there fine. If I delete the station from My Sonos and re-add it, it plays fine.So I don’t think it’s a networking issue. It seems to be a station identification issue. Sometimes it happens with one or two stations, other times all 10 Amazon stations stop working (again, from My Sonos only)It’s annoying because I have to delete each station from My Sonos, the search for each one individually and add it back.  This happens around once every two or three weeks.Haven’t had any issue like this with Pandora.Any ideas?

7
M
1 year ago
V
VK2516Contributor I
asked in Controllers and Music services

Searching songs with Gaana in Sonos app not working

I have Sonos playbar and added my Gaana account to stream the music. When I search songs or movie names, Sonos app doesn’t show any results but when I do the same search in Gaana app it display the results.It is very frustrating because Sonos playbar can be used with Sonos App if we are not connected to the TV and music search don’t work.Any suggestion on this or is this a know issue with Sonos APP

3
Paul A
3 years ago
S
SAIWContributor I
asked in Speakers

Update 14.19 - Music stream and/or speakers dropping out.

Hi,Has anyone noticed that since installing update 14.19 an intermittent problem of total loss of sound, or the 'odd' speaker dropping out, sometimes for up to approx. 5 secs?  More of an irritation than anything  else.  Never experienced this before and nothing obvious has changed on my network.I suspect the update is the problem but, one issue the update did 'cure' was a problem I had with speakers auto grouping post the previous update.Diagnostic (1066513742) provided within 5 mins of the last occurrence of this 'new' issue occurring. Any suggestions?

5
S
1 year ago
K
Kevin_5Avid Contributor I
asked in Components and Architectural

Playing my Amazon Music playlists on Sonos

When I stream/play my Amazon playlists on Sonos, songs are cutting out and going off and on. It isn’t every song, but it’s always the same songs that do it. But when I ask Alexa to play those same songs on Sonos, they do not cut out or go off and on. What am I missing?  

4
K
2 years ago
D
David WellerContributor II
asked in Components and Architectural

Sonos units randomly dropping out network disconnects

Hi we have an arc sub and rears in living room and a pair of Sonos Ones in bedroom. Asus Router and Ai mesh system. Randomly individual items disconnect or drop out for no apparent reason. Internet is fines, Wifi appears stable ? 

2
D
2 years ago
S
sebastian83Contributor I
asked in Home theater

Issue with Apple TV and Sonos Beam

Hi, I have issues playing series on DisneyTV, AppleTV or Netflix via the AppleTV OS. I am using an LG smart tv (OLED65C8), combined with an Apple TV 4k (first generation) as well as a Sonos Beam for audio.When watching series or movies, every few minutes the sound cuts off for 1-2 seconds and sometimes the picture jumps a bit. Then everything is fine for a few mins before it starts again. I do not seem to have the issue when accessing Netflix content via the LG OS but would prefer to use AppleTV. Has anyone had similar issues in the past? Thank youSebastian 

1
G
2 years ago
U
User134642Contributor I
asked in Controllers and Music services

Unable to browse music (spotify and Amazon)

So I'm now fully on S2.But my music service playlists are not showing tracks.So if I search for a Queen playlist for instance, I get a playlist come up with a "synopsis". But S1 had an actual track list....Tried Spotify and Amazon music services.... S1 stuff still shows track list. But not S2.S1 at my Bar S2 at homeS1 you used to double click a playlist or Album and get a track list, thats missing now

1
Jamie A
1 year ago
G
gimmesubAvid Contributor I
posted in Speakers

Should I send my replacement Five back?

I had a Five go down and Sonos replaced it with a refurbished unit, which I just received. The replacement works fine functionally (produces audio normally, setup works fine, etc.) Cosmetically however the speaker grill cover does not seem to be fully adhered to the rest of the unit in a few places… i.e. it doesn’t sit completely flush by .5cm and I can push it down a wee bit to make it flush. The grill cover on my other Fives are completely flush and firmly attached to the unit without moving. I am assuming this is the case with my replacement because they had to remove the grill cover to inspect the speakers or something.Functionally it’s not an issue at all but it is something on the back of my mind that bothers me. I’m debating sending it back however (1) it would be annoying to go through all that and (2) it’s possible that I’d get a unit that’s in worse shape since they only send you refurbs for RMA replacement.Question: I’m just curious what other people would do here in this ca

7
Bumper
1 year ago
G
GeorgeGibson9Contributor I
asked in Components and Architectural

PocketCasts not working

HelloPocketCasts has stopped working through the S2 app. When trying to play a podcast it says unable to play selected item. And when trying to choose a podcast either no podcasts come up or it says unable to browse music. I have tried rebooting my router, reauthorising my PocketCasts account, removing the service and re-adding, but no luck.Thanks

2
G
1 year ago
W
wijoAvid Contributor I
asked in Home theater

Which 5ghz channel does the sub use?

I just received my Sub, and as many other people I got disconnects between the Sub and Playbase.Before calling Sonos Tech, I want to try some things myself, and the first option that I want to dive into my own 5Ghz network.As fas as I know,  the Sub and Playbase communicate via an ad-hoc 5ghz channel, and I want to be sure that that ad-hoc channel does not interfere with my own 5ghz network. Maybe its a useless thing to try, but at least I want to do it.How can I see or set the Frequency the PlayBase and Sub are using for talking to each other?

5
W
1 year ago
T
Tikiking1Contributor I
posted in Components and Architectural

Drastic Volume Difference from TV to Music on the Beam.

There is a significant difference in volume when switching from TV to music on my Beam.The TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both. I have the TV on fixed volume. It’s about a 5 year old Visio. I am using the IR Port on the Beam. I used the ARC HDMI port on the other TV and the Beam volume was very even.

1
Simon B
3 years ago
B
bigo32Contributor I
asked in Components and Architectural

This new Sonos S2 is trash and a Money grab

I’ve had Sonos products since 2006.  I had the OG controller with the dock.  How is it that now you have 2 apps and one is not compatible with the other yet my old bridge and AMP system play off Sonos S2 until I reset my phone or try to add my 2 new SLs?   If I remove everything and only add my 2 SL then it clears all my settings and won’t let me re add my Spotify.  Guys seriously this is worthless.  Returning these 2 $400 worth of trash and going to find a new product.  You just lost a loyal customer you had for 16 years.

7
B
2 years ago
M
MishyB73Contributor I
asked in Home theater

app wont recognise sonos speakers

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

5
C
3 years ago
A
amun
asked in Advanced setups

NAS/Sonos permissions issue?

Whilst playing about with m3u playlists, I’ve found an oddity with access to the music files.Background - for 9 years I’ve been using the same LG NAS for sonos, running 24x7 - i.e. no spin down. Having locked down the system and cut off from the internet, it works extremely reliably.I set up a directory outside the Sonos one, to take some of the strain from the main directory, which is indexed by Sonos. m3u8 playlists in Sonos pointing to the additional directory seem to work fine.However, if I leave the playlist on pause for a period - e.g. overnight - then when I press play again all the files in the queue fail to play with an access denied error. If I clear the queue and set up the playlist again, it works perfectly.The NAS is fairly basic, and I’ve been through every setting on it looking for a reason why access should time out, but can’t find one. I can understand why it would always fail, or always succeed, but this seems odd - it’s almost as if Sonos is forgetting/losing access

2
A
3 years ago
M
Michael_53Contributor I
asked in Controllers and Music services

Correct order to reestablish sonos system on S1 app

Every time I lose power or have issues and I have to reset cable model and wifi network sonos loses my system and it is frustrating and takes forever to get up an running. When I have to reset wifi network what are the exact steps need in order to get S1 app to recongize my system speakers.  I have 12 old legacy sonos speakers and it is such a pain in the ass.Tell me order: unplug all speakers wait 10 seconds, do i power down booster

4
Corry P
1 year ago
Terms & ConditionsCookie settings