Contributor I

Answered

Volume

15 replies
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I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same.

Any thoughts?

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GuitarSuperstarAnswer

Lead Maestro

Try one more thing:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect the Apple TV to the TV and test again.

If this doesn’t fix it, I would return the Beam for a replacement.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

What exactly is your audio source?

Be sure to set the TV to these settings:

HDMI-eARC Mode: Auto

Digital Output Audio Format: Pass-Through

And make sure Night Sound (moon icon) is disabled in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

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ESteveWilsonAuthor

Contributor I

OK I set the HDMI - arc to Auto but the Digital Outout Audio I can only selected PCM or Auto. I assume the Audio source is coming from Apple 4K through Paramont or YouTube TV

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GuitarSuperstar

Lead Maestro

OK I set the HDMI - arc to Auto but the Digital Outout Audio I can only selected PCM or Auto. I assume the Audio source is coming from Apple 4K through Paramont or YouTube TV

If Pass-Through isn’t available, set the Digital Output Audio Format setting to Auto.

For the best quality audio, set the Apple TV 4K Audio Format settings to this:

Change Format: OFF

Dolby Atmos: ON

With these settings, all 5.1 audio will play as Multichannel PCM which tends to be quieter. If you want the audio to be louder, set Change Format to ON and New Format to Dolby Digital 5.1. But these settings will limit all 5.1 and Dolby Atmos audio to Dolby Digital 5.1.

"Receive with simplicity everything that happens to you." - Rashi

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ESteveWilsonAuthor

Contributor I

It shows as Pass-Through as a choice but says I cannot select based on Audio. I did go into Apple and change to the correct speaker and Atomos.

I could try from TV directly - I was think I would get better picture quality from the Apple 4K but it is a few years old

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ESteveWilsonAuthor

Contributor I

Ok will try more of above

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ESteveWilsonAuthor

Contributor I

OK I setup above with TV and seems a bit louder. I guess I was expecting a lot more - maybe that is in another type of Sonos speaker or maybe I need to add more to Beam 2

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ESteveWilsonAuthor

Contributor I

With external, another amp from Sonos?

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GuitarSuperstar

Lead Maestro

You might consider adding a Sonos Sub and surround speakers to the Beam.

How large is your room? When you have the Beam set to a suitable volume that sounds good to you, what volume level is the Beam set to?

"Receive with simplicity everything that happens to you." - Rashi

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ESteveWilsonAuthor

Contributor I

I used the Trueplay option after I asked Sonos but it seem the same - is it limiting sound because I am close - I have chairs about 12 feet from TV bad beam 2 and kitchen on ther side of chairs that is prob another 15 feet

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ESteveWilsonAuthor

Contributor I

And beam2

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