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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19506 Topics

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urbatellContributor I
asked in Advanced setups

Sonos Move at friends house

I wanted to set up my Move speakers at a friend’s house so he could hear how they sound before considering an upgrade.  We tried a lot of things and failed.  Various error messages which I cannot put into proper context at this point since we tried so many things.  Mainly, though, neither of us was able to connect the Move speakers to his system through the Add Product option.Here’s my scenario:2 Sonos Move speakers He has S1 app and some speakers only S1 compatible. I have S2 app. His app runs on his iPhone, mine on Android (Samsung Galaxy S10) He has a google mesh network, I have a 5ghz Synology router at my home My app greyed out the System menu at his house so I was unable to add his network as trusted by meI was able to see the speakers in my app but it was unable to connect them successfully.  At one point in one of our trials it was suggested that I downgrade my app to S1 because of the other speakers present on his network.At another point the app said it was going to use a tem

13
Airgetlam
2 months ago
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DrolesDeDamesContributor I
asked in Portable speakers

impossible to turn on my sonos roam

Hello Sorry for my bad english.I have a big issue with one of my roam.The battery is full, the light is orange above the roam but impossible to turn the roam on.I can’t reset it… as the mechanic button is ko. Yet, it never fell. Could you help me please ?Many thanks in advance  

5
D
3 months ago
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ESteveWilsonContributor I
asked in Home theater

Volume

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

15
E
4 months ago
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PeterMBContributor I
asked in Controllers and Music services

radio.net

"Radio.net is experiencing a full outage" message from Sonos will not go away.  It blocks the ability to search music.  Have deleted it from my services.  What to do??

9
Airgetlam
1 month ago
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pumperContributor I
asked in Components and Architectural

Unable to connect to Sonos

Adding many components to my Sonos system the last 10 years, setting up another at work, my home system no longer works. I have tried many things since it stopped working 2 weeks ago. I can see the bridge plugged into the router, I’ve changed to new Cat 6 cables and alternated ports, rebooted 100 times, followed the Sonos instructions, used the AI support, but just get ‘Unable to connect to Sonos’. I have added permissions per IOS 14. My work system, using the same phone, remains perfect. Still nothing at home. Would so much appreciate ideas on how to fix.

8
B
1 year ago
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gabygeekContributor I
asked in Home theater

Atmos on the SAMSUNG QE55Q60

I have the Samsung TV QE55Q60, on the web site of Samsung the TV can’t play Dolby Atmos but I have HDMI ARC port behind the TV so I wan’t know if I connect the Sonos Arc on the HDMI ARC port with an Apple TV last generation (the one with 128 Gb) on an other port connected with a movie who have Dolby Atmos sound, will my Sonos Arc play Atmos or not ? thanks for your help 

2
G
10 months ago
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BPietersContributor I
posted in Advanced setups

Play 5 gen 2 only base tones after overvoltage repair (Power on failure)

For anyone reading along here, please note that this is a very bad idea for a number of reasons, the most important being:1: It’s dangerous, potentially resulting in serious injury or death. Please do not open the speakers, as they can still carry a charge despite being powered off / unplugged.2: You are breaking your warranty: Sonos Terms of Sale3: Sonos can’t help you fix it.Hi, I had destroyed my sonos play 5 gen 2. I made a mistake which caused power supply of 400V.Then I found the very usefull youtube video explaining met how to repair.The 3.15 A fuse and the varistor where dead. After replacing them the speaker was able to power on.But the sound is not well. It produces almost no mid and high tones. I have disconnected the three base speakers and found it does give a little bit of mid and high tones. All three speakers are working. But not at normal levels. Does anyone have a next step for me? Or can I buy the complete repaired board somewere?

0
B
1 year ago
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shaun125Contributor I
asked in Speakers

Possible hardware issue? Popping/crackling sound

Hi there,I have a Sonos Play one, a couple of weeks ago (after I brought it to a friend’s house), I tried to use it and noticed the speaker was making a static/crackling sound which gets much worse with loud music (the static pattern basically follows the beat of the music). It’s possible that it either had a bang/drop or got a bit wet when being transported, does anyone have any idea of what specifically would be causing this and if this is something that can be repaired (e.g. component replacement)...?I’ve put a video of the noise here (hoping allowed to post link in this forum): https://drive.google.com/file/d/1JDe-nO07ninTQWawY6Os1bAB80K-bqUR/view?usp=sharing Shaun

3
Ken_Griffiths
5 months ago
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parkie75Contributor I
asked in Controllers and Music services

BBC sounds stopping on Smart Speakers like Sonos?

I keep getting a message when listening to BBC radio saying that I’ll no longer be able to use the BBC sounds service on a smart speaker after mid 2023. It says to contact the manufacturer to resolve the issue. Anyone found a way to keep listening on a Sonos speaker?

2
P
1 year ago
J
JChalmers999Contributor I
asked in Advanced setups

issue with mesh network and wifi booster

Hi, i have a ton of tech in my home on a wifi tplink mesh deco network, i have a powerline ethernet cable going to my garden which has a external wifi booster eap110 tplink to provide wifi in the garden. I have tried to keep the same ssid and password but sonos up just shows the devices as not connected to the same network, is there something clever i can do with changing ip addresses or something else to make the whole thing work. I want to be able to pick ip and move the ‘move’ to the garden from inside and maintain playing on all devices the same music. 

1
N
10 months ago
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Redcloud75013Contributor I
asked in Components and Architectural

Sonos Amp: streaming device?

Hi there - naive question for the group as I consider the purchase of a group of Amps for a whole house audio setup. Are Amps connecting to music streaming services and pulling the actual data from these services VS merely receiving data that I’m downloading on my phone and then redirecting to the Amps?Said otherwise: if I were to walk away and become out of range of my WiFi network … would Amps still be able to play whatever playlist or music I’d have started? 

11
Airgetlam
9 months ago
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helplessdaneContributor I
asked in Portable speakers

Sonos app login not working

Hey,I have been having issues with my Sonos Roam for a while now as it hasn’t showed up as an available unit when I listen to music for a while now. I always ignored it and just listened to music from my laptop but today I wanted to fix this issue. I was unable to login to my account using the same email where I get the newsletter, the app would always tell me to try again as something went wrong. I googled and read someone suggest checking the sonos settings and allowing sonos to connect via local network after having changed to a new phone. Finally, I could log in but now the next issue is that Sonos will only accept my flatmates mail address as a log in option because her account is connected to the network I believe (she has two sonos devices but on a different floor). Is there a way to fix this? I probably haven’t explained myself very well but perhaps someone understands.All I want is to listen to music like I was able to in the beginning 😥

3
Corry P
4 months ago
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Martin_GoergContributor I
asked in Controllers and Music services

Spotify Service has vanished on Sonos

I have been successfully playing Spotify on my Sonos system (10+) speakers since years.Suddenly over the last days Spotify is not a service on Sonos anymore and it also does not appear as one of the many services, that one can add in Sonos.This is the same for all the devices that we use to control Sonos and Spotify, i.e. Android and Apple.I can still play other services (Tuneln, Sonos Radio) on Sonos and I can also play music from Spotify on each of my mobile devices. But I cannot send Spotify output to Sonos system.Has Spotify or Sonos discontinued the integration?Does anyone else have same experience

2
M
9 months ago
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HandofDoomContributor I
posted in Home theater

TV and Speaker Setup - Great Room

Hi Sonos Community we have a great room setup - kitchen on one side that faces the TV in living room.i have new Arc soundbar and sub (gen 3) hooked up to the TV. all works well.  bought 2 ERA 100 speakers last week to place in kitchen to fill in the sound when watching TV or cooking in the kitchen.first setup i did was add the ERA 100s to the “Living Room/TV” with the Arc and Sub configuration under “System”. the app defaulted to “surround” speaker setup for the ERA 100s. it connected fine but being surround sound setup it only played music or sounds effects from the TV??….no voices or people talking.  not the setup i wanted.so i removed the ERA 100s from the “Living Room/TV” config and created a new config called “Kitchen”.  ERA speakers work fine and i can add them to the “Living Room/TV” config so they play the TV sound including voices or play music on them while TV on.my questions:~  when i turn on the TV the Arc and Sub play sound from the TV however the ERA 100s in kitchen do no

6
Ken_Griffiths
5 months ago
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Music MosmaContributor I
asked in Portable speakers

How to Disconnect Roam from System with One SL Speakers

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

1
Ken_Griffiths
10 months ago
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Rossm82Contributor I
asked in Controllers and Music services

Iphone not connecting to sonos

Hi I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!   

5
Airgetlam
11 months ago
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dennyleegambleAvid Contributor I
posted in Speakers

Speakers dropping/disappearing when connected by ethernet? Help!

I cannot understand why this keeps happening - if anyone can help, please do!  I have the following set up: A BT Home Hub 2 connected by ethernet to a Netgear Orbi RBR350 Router. Two Play:1 speakers in a stereo pair, connected by ethernet to an unmanaged switch, which is connected by ethernet to a NetGear Orbi RBS350 Satellite, which is connected by ethernet to the Orbi Router. Both of these Play:1 speakers have WiFi turned off. I have a Play One connected by ethernet to a second Netgear Orbi RBS350 Satellite, which is connected by ethernet to the Orbi Router. This Play One also has the WiFi turned off. To all intents and purposes, there is no wireless communication at all for the Sonos products: they do not communicate with each other wirelessly, with the router or satellites wirelessly, or with the internet wirelessly.  And yet, every ten of fifteen minutes (mostly with the stereo pair) one or more speakers will completely cut out and disappear from the Sonos app, sometimes for sever

7
Ken_Griffiths
5 months ago
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NoStressContributor I
asked in Controllers and Music services

"Unable To Browse Music" in certain areas of Calm

We’re having a weird problem with Calm in Sonos (IOS and Windows). Many areas of Calm are working fine, and all of them work fine via Calm’s site and app. But certain areas are broken with “Unable To Browse Music” in Sonos.Here are a few specific examples:Meditate - Kids - Cap’n Dreambeard (both of them)Meditate - Kids - Balloon BreathMeditate - By Guest Instructors - Deep RestMeanwhile, these seem to work fine:Meditate - Kids - Mindfulness with MalikaMeditate - By Guest Instructors - How to MeditateThis never seems to happen if there is not a third nested folder, all those seem to work. If there is a third, it seems to be randomly broken. It was actually easier to find broken ones than working ones when there’s a third nested folder.Does anyone else have Calm set up, and can confirm if this problem is just for me, or happening to everyone?Thanks!

4
N
11 months ago
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mrvelous01Avid Contributor II
asked in Controllers and Music services

Android Sonos app now getting Tunein ads?

In the past few weeks the Sonos App on Android (Google Pixel 6) has started popping up ads on my mobile, but only when using Tunein as a music source.  Does anyone know if this can be blocked with a firewall like PfSense?

9
Corry P
1 year ago
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JB12345Contributor I
posted in Controllers and Music services

Spotify connection issues from Sonos App - Fixed mDNS issue

Thought this was worth a message, as I've been struggling with Sonos/Spotify for the last year, to the point I stopped using it due to frustration.Like lots of others on here, Sonos worked OK via Spotify app. Using Spotify through the Sonos app resulted in dropped connections all the time.Lots of reading, contacted Sonos support etc but never got anywhere with all the updates, resets/reboots/re-authorising accounts and clearing playlists etc. All appeared temp fixes.Pleased to say all is now working fine by adding a traffic rule to enable the mdns setting:Address 224.0.0.251Port 5353Screen shot below showing more, defo worth checking your router settings or googling this to set up your router if you've got the same issues!For info, if relevant my split s1/s2 system is connected wirelessly to a 5g teltonika TRB500 gateway via Devolo magic 2 homeplugs so totally off the supported setups list!!  

1
Jamie A
4 months ago
J
JordanMWContributor I
asked in Speakers

Era 100 wall mount won't hold in place

Picked up a pair of Sonos branded wall mounts, for my Era 100 speakers. The locking base / ball joint mechanism will not hold. After base is in locked position, the speaker drops down. This is happening with both mounts. Pretty disappointed, should of went with the cheaper Sanus one.

5
Airgetlam
2 months ago
S
SteveLRContributor I
asked in Home theater

surround speakers

Choice of surround speakers. Which work best with the arc and sub. I want to set up a home theater system.

13
P
4 months ago
T
Tikiking1Contributor I
posted in Components and Architectural

Drastic Volume Difference from TV to Music on the Beam.

There is a significant difference in volume when switching from TV to music on my Beam.The TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both. I have the TV on fixed volume. It’s about a 5 year old Visio. I am using the IR Port on the Beam. I used the ARC HDMI port on the other TV and the Beam volume was very even.

1
Simon B
3 years ago
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MishyB73Contributor I
asked in Home theater

app wont recognise sonos speakers

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

5
C
3 years ago
A
amun
asked in Advanced setups

NAS/Sonos permissions issue?

Whilst playing about with m3u playlists, I’ve found an oddity with access to the music files.Background - for 9 years I’ve been using the same LG NAS for sonos, running 24x7 - i.e. no spin down. Having locked down the system and cut off from the internet, it works extremely reliably.I set up a directory outside the Sonos one, to take some of the strain from the main directory, which is indexed by Sonos. m3u8 playlists in Sonos pointing to the additional directory seem to work fine.However, if I leave the playlist on pause for a period - e.g. overnight - then when I press play again all the files in the queue fail to play with an access denied error. If I clear the queue and set up the playlist again, it works perfectly.The NAS is fairly basic, and I’ve been through every setting on it looking for a reason why access should time out, but can’t find one. I can understand why it would always fail, or always succeed, but this seems odd - it’s almost as if Sonos is forgetting/losing access

2
A
3 years ago
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