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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20847 Topics

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Randy77Contributor I
asked in Home theater

No sound out of a Sub Mini

I have a Beam soundbar and a sub mini. It shows both as connected on the app but there is no sound coming from the sub mini. 

7
C
3 months ago
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Frederick0930Contributor I
asked in Components and Architectural

AMP

I bought an open box AMP from Best Buy ($576) and a new AMP from Crutchfield ($599 Black Friday). the packaging is different. The crutchfield one is in a brown, newer style package while the open box one is primarily black.looking online it looks like Sonos has made no hardware changes it’s all software.can anyone confirm that I’m good with both of these units? I want the newest hardware and am willing to return the BB open box and spend the additional 25 bucks for another one from crutchfield.thanks in advance 

2
F
5 months ago
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NoobieContributor I
asked in Home theater

S11 playbase

I recently received a Sonos playbase s11 from a relative and I'm having trouble hooking it up. The app does not find it for setup. 

1
ratty
9 months ago
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Manuel_6Contributor II
asked in Speakers

Add Era 300 to existing sonos system

Hi, I recently bought a ERA 300 and I am having issues to add it to the existing system using the S2 app on my iphone. Which button should I press to connect to the S2’

3
ratty
6 months ago
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Rexdale23Contributor I
asked in Components and Architectural

Sonos AMP ethernet but sub wireless doesn't work

I disabled the WiFi on amp (since its plugged in ethernet) but when I do this the sub stops working on WiFi.Do both have to be either on WiFi or ethernet in order to work?

6
ratty
1 year ago
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BrianJEnthusiast I
asked in Speakers

So - why do Sonos speakers just disappear then?

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

7
controlav
2 months ago
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cata.htnContributor I
asked in Components and Architectural

Sonos Connect stream from line-in to wifi

Hello!I have a question, been struggling with this one for 2 hours, cannot find an answer online.So, i got a Connect from a friend, with the intention to use it like this: RCA line input from an mp3 player and Connect wifi output to stream on a Play 1. Is it possible?thanks !

3
jgatie
1 year ago
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Gandalfnl2000Contributor II
asked in Home theater

Trueplay tuning on my Arc says missing speaker.

In my livingroom i have a single Arc that i want to tune with True Play tuning. The app starts the proces but tells me there is a speaker missing and it stops the process?? I do have 2 ERA 300’s + Sub mini in another room. Atm in time they are not connected to the Arc because there are no floor or wall mounts available (crazy if you think about that) to install my cinema set-up. That’s why i put them in another room to listen music until the mounts release in June.  My system sees all speakers in 2 different rooms and work properly per room like they should. My Arc has no missing speakers in the app like Arc+?+? or something.  why is trueplay missing a speaker in my room with a single stand alone Arc?

3
Corry P
1 year ago
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ShadyGrayContributor I
asked in Controllers and Music services

Accessing NAS drive remotely

I have Sonos in 2 properties. Property 1 has older items, so uses the old version of app. Property 2 has newer items so uses the newer app. Property 1 has a NAS drive connected to router, for my music. How can (is it possible?) I access this property 1 music source from property 2, so I do not have to copy music onto a second different NAS drive?thanks for any help.Ian

5
DGR1
11 months ago
BOL74
BOL74Avid Contributor I
posted in Home theater

What sub to choose

Hi all Good PeopleIn here i have an opertunety to bother all of you with all sorts of questions,so you just need to deal with me🤣🤣🤣.Still struggeling with my livingroom on my 1.floor. I have some Ikea BookShelf(BS) in the corners behind the sofa. Still seach for a soundbar,but most likely it’s gonna be a Ray or a Playbase. Then my wonder will be…..what sub would i seach for.I am a person who find good deals….used,outlet or new.I have not heard the Sub Mini play in real life,but i got a couple of Gen3’s.For me my choice depending on the price of the unit. A new Mini is $470,outlet is $400 and used(secound hand) $385-ishGen3 is $840 new,$720 on outlet and $650 used.Gen2 is normally $450-$550 used,but hard to get in white.So for me it makes the most sense to get a Gen3 from Outlet,and it justefy the $ extra from a Sub Mini.But even the Sub Mini is cheeper,it seems to hold up with the Gen3 pretty good. I’m not getting into spec and so on,but i belive there’s discovered that the Mini got

3
BOL74
8 months ago
Harry Slaughter
Harry SlaughterContributor I
asked in Components and Architectural

How to get Sonos support?

I’ve had the same problem as so many others. 4 of my 8 Sonos speakers “disconnected” this week, and I cannot reconnect them. I’ve been through all the basic steps repeatedly. Restart router, factory reset speakers, “find lost speakers” thing in the app. I have been able to get some speakers reconnected for short periods, but they disconnect again. I spent an hour with phone support, but they simply provide all the things I’ve already tried. They don’t seem to understand the situation.I even tried the ‘email the ceo’ link :)I know Sonos speakers are always a major pain to get set up, but I was able to get all 8 of mine set up. I’ve been able to fix problems with periodic connectivity weirdness. But this time, I cannot fix it. The one thing that can make this type of situation bearable is good support. But how do you get it?Diognostic code: 309080872 

9
controlav
1 year ago
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TylerJacksonContributor I
posted in Home theater

Sonos move with firestick audio very low

Just got my sonos move. iPad, iPhone etc sound great with it.When I connect it via Bluetooth to my Amazon firestick I have to max out the volume on the Sonos and even then you can only hardly hear it.How do I fix this so the volume comes through normal?other cheap Bluetooth speakers work fine with the same firestick

2
T
1 year ago
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JC74Avid Contributor I
asked in Speakers

play back issues on play 5 and symfonisk speakers

 I am still having play back issues on my play 5 and ikea symfonisk speakers running on S1 music just stops and may start seconds later or not at all, getting error 1001 ? unable to sort since the introduction of S2 ! 

15
J
1 year ago
3
3BirdsContributor I
asked in Controllers and Music services

Spotify not stops after 2 seconds

Since the most recent update our Spotify isn’t working -- it stops playing after about 2 seconds. Sometimes it says wifi unstable, but other sources stream fine.We’ve had this problem in the past, but it had been solid since the update.I’m using Sonos Play speakers on wifi with a Sonos Connect.Have tried rebooting, re-installing etc.Any advice would be greatly appreciated!

10
3
1 year ago
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geoffprintsContributor I
posted in Home theater

Sonos Era 100s Cut Out when Streaming From TV

I have a Sonos Playbar and Sub connected to my TV, and two Era 100s (just replaced Play 1s) that I have in the kitchen (one large room kitchen + family room). They sound great and perform really well when grouped through the Sonos App. We use Hulu TV and also like YouTube. We like to watch games and watch live music performances on YouTube. Unfortunately, when I try to play through the TV, the Era 100s (and the Play 1s before) cut out a lot. The Playbar sounds fine, but it is directly connected to the TV. Is this an issue I’m getting from the TV itself, the internet or something else?I’m considering getting a new tv regardless, but am curious if this issue will still exist after getting the TV.Thanks  

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G
2 months ago
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LmhostContributor II
asked in Home theater

surround

When I watch a movie on the TV I hear a lot of sound from the beam sound bar but the sound from my surround speakers (sonos one) is very weakI send a dts 5.1 signal from my tv to the beamCan we adjust the volume of the speakers independently?Thanks

3
L
1 year ago
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Music MosmaContributor I
asked in Portable speakers

How to Disconnect Roam from System with One SL Speakers

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

1
Ken_Griffiths
11 months ago
P
PietersoeContributor I
asked in Controllers and Music services

new app - platlists and playing local folders gone???

What did they do with the Sonos app???I have a wd my cloud network hdd where i have stored a lot of music.With the new app i am still able to see all the folders with my music in it on this hdd. The problem is that the play button to play an entire folder is gone so i am only able to play one song after each other.Also all of my playlists that i had made are gone. It feels like you buy a car and after a few years the manufacturer takes away the steering wheel... I was always very impressed by Sonos but this is gone in minutes when they do something like this!!! 

5
S
9 days ago
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Rossm82Contributor I
asked in Controllers and Music services

Iphone not connecting to sonos

Hi I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!   

5
Airgetlam
11 months ago
9
9955Contributor I
asked in Controllers and Music services

Unable to select a Pandora Radio Station in new or existing Alarms

When creating or editing an existing Alarm I am unable to select a Pandora radio station from my list of saved stations. My existing alarms configured with Pandora station are working fine just cannot change to a different Pandora station.  iPad Pro Gen 3 iOS 16.3Sonos 14.20

4
D
1 year ago
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Han SoloContributor I
posted in Portable speakers

Bluetooth Roam Pair or Stereo pair when leaving home WIFI

I have two ROAM units that are both stereo paired as bluetooth and as SONO stereo pair when connected to my home WIFI.What I want to be able to do is to have the units remain paired when I leave my home WIFI network and take the speakers to the beach or other outing.What is happening is that the moment the speakers are disconnected or turned off or go to sleep and I have to reconnect them to bluetooth, they will NOT pair to each other so only one will play.  I have tried repeatedly turning just one or the other on, but it won’t work.  Clearly BOTH are connected to my iPhone 7 plus at the same time, but WILL NOT play at the same time.The only thing that works is to literally keep the phone connected to the bluetooth pair while I’m traveling to my event and HOPE they don’t run out of power or get disconnected.Anyone have any ideas?I have spoken to tech support repeatedly and they have said it should work, but it doesn’t.   

2
buzz
7 months ago
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Dr356Contributor I
posted in Components and Architectural

a good cd player/receiver that will work seamlessly with sonos

I would like some suggestions for a good player.  It should be smallish.

8
D
3 months ago
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Rich_10Contributor I
asked in Speakers

Play 5.1 blue-ray audio disc on an era 300

I have many blu ray 5.1 audio disks. Can I connect the blu-ray player directly to an era 300 with an hdmi to usb-c adapter for the line in and have the 5.1 sound transferred to the era 300 speaker?

4
106rallye
10 months ago
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FarouqAshoushContributor I
asked in Components and Architectural

Adding product to my account

I have 2 Sonos Ports and they were linked to an account. I made factory reset to both of them and created a new account but there is a problem linking them or registering them to my new account

8
Corry P
4 months ago
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bushers56Contributor I
asked in Controllers and Music services

Apple Music through Sonos S2 controller

I am experiencing a problem that both Apple and Sonos will not accept exists. Using apple music through the Sonos controller on all my apple devices I get the same result when trying to access activity playlists. When I make a selection, for example Chill, I get a message saying ‘No selections are available’ Only two of the subheadings on my list have music tracks available. That is Classic and Sleep all the remaining headings return the same message. Apple insist its a Sonos problem and vice versa. Anyone else experiencing the same thing? I have tried all the reboots and delete and reloads to no avail.

2
B
3 years ago
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