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momentary sound dropping on BBC

  • December 1, 2022
  • 1 reply
  • 110 views

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Hi

has anyone in the UK noticed the sound dropping out on BBC1 HD? Hear a lot on the football? Annoying as can’t tell if it’s the channel or sound bar.

 

Best answer by Corry P

Hi @Rich1234b 

Thanks for your post!

You’ve put “BBC Sounds” in the tag list, which is a music service, but I’m reasonably sure your question is about TV audio, .

If it is indeed TV audio you’re having issues with, I recommend you unplug your TV from power for at least 2 minutes.

If it’s the BBC Sounds music service you’re having issues with, do any other music services have audio interruptions too? If not, then the problem is likely not local to your system.

I hope this helps.

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1 reply

Corry P
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  • Sonos Staff
  • Answer
  • December 2, 2022

Hi @Rich1234b 

Thanks for your post!

You’ve put “BBC Sounds” in the tag list, which is a music service, but I’m reasonably sure your question is about TV audio, .

If it is indeed TV audio you’re having issues with, I recommend you unplug your TV from power for at least 2 minutes.

If it’s the BBC Sounds music service you’re having issues with, do any other music services have audio interruptions too? If not, then the problem is likely not local to your system.

I hope this helps.