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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20821 Topics

J
JayfordContributor I
asked in Speakers

legacy connection issues with eero wifi? sonos1 app

Been trying to connect the sonos system for months now… One more try before I beat the crap out of every sonos POS speaker with a bat on tik tok!!   I have unplugged, replugged try to connect (eero in legacy mode) nothing, not one speaker, the bridge not a thing is found.  The buttons you show dont match anything and then you go into a loop of nothing but BS!!  Spent hundreds on your products and now they are just paper weights

3
Airgetlam
1 year ago
Y
YanivGContributor I
posted in Portable speakers

sonos works - onkyo TX NR656

Hello how can I connect my Sonos move with onkyo TX NR656?Thanks

5
Airgetlam
1 year ago
O
OlivierGRContributor I
posted in Home theater

Sonos Tele

Bonjour,Sur ma telé Samsung j ai une play bar connecté en optique, couplé avec un Caisson Sub et 2 enceinte play 3 en Surround. Mais j’ai tres peu de son en retour dans les 2 play3. J essaye de jouer sur les parametre “Niveau de la musique” et “Niveau de la télé” , mais j’ai très peu de résultats. J’aurais aimer entendre la meme chose que dans la play bar mais au niveau des 2 play3.est ce possible ? Merci

2
O
1 year ago
J
JuancContributor I
asked in Controllers and Music services

Can't play Tidal Track Radio on Sonos app

Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!! 

3
controlav
1 year ago
L
Larrybak006Contributor I
posted in Speakers

dropping zones

I have had a Sonos system for several years consisting of 2 Sonos One’s, 2 Play Five’s, Sonos Move, Play Bar and a Sub. These have worked flawlessly when grouped together, all connected wirelessly. I have recently moved house but set up my system differently, splitting them and creating more rooms. The system now struggles to connect them all together, music keeps dropping from them randomly then it will chuck random units out of the group, all while struggling to decide what to play from my Deezer playlist, it can keep skipping tracks. It tends to sort itself out after a while playing the playlist but doesn’t like connecting the multiple rooms. My Wi-Fi signal is stronger in my new home. I get good signal in every room which I could not in my last house. Has anyone got any answers for me please?

5
L
1 year ago
B
BradleyEContributor I
asked in Components and Architectural

Outdoor sonos speaker volume control

Hi, I have two monitor audio ceiling speakers setup in my outbuilding with a Sonos Amp and Sonos sub.  The system sounds awesome! I would now like to add 2 additional outdoor speakers to the system and would like to limit the volume of this set independently of the indoor speakers.   Is there a speaker pair that I can buy where I can restrict the volume on the speaker itself?  I just wanted the ability to have a low outdoor speaker volume.I understand Sonos doesn’t allow the independent control of different speaker pairs… thanks 

1
106rallye
1 year ago
B
b_radley9Contributor I
posted in Components and Architectural

System connectivity just plain sucks

One of many nights coming home wanting to continue what I’m hearing in my car. Sonos completely and totally sucks. They’re it is.  I just spent 45 minutes plus trying to figure out how to take what I was just listening to on my iPhone into the home environment. No Bueno. System trying to find itself in my Wi-Fi net work… Who knows. When I fire up my TV all is good yet it fails to recognize me on my phone to listen to music and I am over it. Sonos completely and utterly sucks when it comes to just getting the job done as a music source

5
Stanley_4
1 year ago
O
Orodriguez831Contributor I
asked in Home theater

Sonos Sub mini

Hello, Does anyone know of an update to add 2 sub minis and pair them to the sonos amps for home theater? 

4
O
1 year ago
M
MelbourneChrisContributor I
asked in Portable speakers

Sonos Move Damaged top

Hi Sonos Group. I dropped my sonos move and the top is cracked is there a way of getting it replaced / repaired. ThnaksChirs  

1
Airgetlam
1 year ago
L
Larry_26Contributor I
posted in Speakers

Downgrading a Sonos 1 SL Series 2 to Series 1

I need to know if what I was told by a Sonos support person is true before I blow up.  Is it true that if you downgrade a Sonos One SL Series 2 to Series 1 and then upgrade it back to Series 2, you cannot downgrade it again to Series 1?   My brother asked me to help him add a series 2 speaker to his mixed series 1 and 2 system.  When atttempting to I fired up the Series 2 app to downgrade the speaker after reseting it to factory settings.  Green light flashing.  The Sonos app said “you have to uograde before continuing”. Hit the upgrade button and it upgraded all of his speakers possible to Series 2.  Well when trying downgrade them back and get this thing going, it would recognize the speakers as available to downgrade.  Support said “Oh, once you downgrade once you can’;t do it again.  I have made my brother’s system a mess if this is the case….  Thoughts?

5
Mr. T
1 year ago
J
JamJamBuzzContributor I
asked in Home theater

Is there any way I can bluetoth to a sonos soundbar, I have herd I can via a bluetooth recever and then use cables

Sorry as in heading 

1
Airgetlam
1 year ago
W
WanderersmelodyContributor I
asked in Speakers

Sonos Move - converting European 2 pin to UK 3pin

I recently acquired a Sonos Move but it has a 2 pin European plug and I live in the UK where plug sockets are 3 pin. Aware that I can buy a plug converter but does it have to be a certain power?  TIA 

3
Ken_Griffiths
1 year ago
K
kess beContributor I
asked in Home theater

Connect xiaomi smart with sonos beam2

Hello, I would like to connect my sonos beam with my XIAOMI MI SMART PROJECTOR 2.The HMDI input doesn’t work, how can I connect both one to each other please?Thanks in advance. 

1
Airgetlam
1 year ago
J
JHD142Contributor I
asked in Advanced setups

3 Total Speakers to Sonos Amp

I currently have 2 outdoor speaker (6 ohm) connected to my Amp. I am looking to add one more speaker— for a total of 3 speakers— to the setup. My questions are this:  is this possible? If so what ohm would the 3rd speaker need to be and what type of wiring should I do? Thanks!!

1
jgatie
1 year ago
M
markskiContributor I
asked in Portable speakers

turning off call priority on Sonos roam

Hi there. I would like to stop outgoing/incoming calls taking priority when playing music through my Sonos roam speaker. I’ve tried various settings on my phone to no avail. Can anyone help please?  ps: title should read sonos roam. 

3
melvimbe
1 year ago
A
AllenHCContributor I
asked in Controllers and Music services

Going back and forth - Turntable to Streaming on multiple Sonos speaker system

Turntable is connected to Sonos Port via external amp, and I managed to enjoy first album.  However, both on my phone Sonos app and the Sonos app on pc, I cannot get the source to change back to streaming music - it remains on turntable.  Any suggestions?  I can unplug the Port, but is there not a way to change the source back to stream music from turntable, and back?Thank you in advance for any solutions or advice.FYI - I have multiple Sonos (Play 3, multiple Play One’s, Sonos Move).

1
G
1 year ago
T
ThekideoTrending Lyricist I
asked in Speakers

One SL turns off after 1 hour

not sure if I’m posting in the right section ……Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

26
106rallye
1 year ago
S
SarnoAvid Contributor I
posted in Components and Architectural

Sonos's own radio stations versus TuneIn

I understand Sonos’s radio stations are actually using TuneIn. Is there any advantage in playing a Sonos station when it are also available on TuneIn? Are there more features or is there better stability?

8
buzz
1 year ago
minimalist
minimalistAvid Contributor I
posted in Components and Architectural

Pro-Ject Debut Carbon Sonos Edition to Port connection

I just got my Pro-Ject’s DC, set it up as per the instructions from Sonos included in the box. But the Turntable has a grounding wire and unlike a traditional phono preamp, the Sonos Port does not have one.  Do I connect it at just the turntable?  Connect it at neither end?  Or is the grounding perhaps taken care of via the built in pre-amp?

5
buzz
1 year ago
M
marc1200Contributor I
asked in Speakers

Sonos playbar causes internet connection loss

Hello,I have a weird problem with a Sonos playbar, When the Playbar has an internet connection via ethernet and when i add it to Sonos app with 3 more speakers the connection of the whole home network drops, this is only with ethernet connection, when i change the network configuration to wifi the problem is fixed.​​​​Also when i add a new Sonos system with only the Playbar, ethernet does work perfectly.2 of the 3 other speakers are on wifi and 1 is connected with ethernet.When i configure using app the network connection loss begins when i choose the room of the Playbar. What is here the problem? The orange ethernet light is flashing abnormal quick when i added it to the Sonos app with the 3 speakers.​​

7
C
4 months ago
T
ThekideoTrending Lyricist I
asked in Speakers

Sonos one xl / Nighthawk keeps stops playing

Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

1
Corry P
1 year ago
P
PhiLondonContributor I
posted in Speakers

Do you have to be a tech genius to own a SONOS system?

I have s medium sized 3 bed semi in the London suburbs with business broadband (300mb) from BT with a BT Hub 2. There are dozens of smart home devices on the wifi, plus a couple of phones/ipads. PS4, TV and SKYQ are wired to the the router (SKYQ multiroom which I think creates it’s own network) as well as two high end PCs. There are occasional wifi visitors.I currently use Alexa devices of various types in all rooms for Multi-Room-Music. It is not great but gets by mostly. It is steadily getting worse with Spotify /Radio drop outs and white noise. Resetting is a pain with power cycles, router restarts etc….then all is well for a while but problems inevitably return. Amazon have not been much help. (I found that MRM from Alexa does not work well with the BT discs and had to disconnect them)So I am considering a SONOS system but looking on this forum I am a little concerned that I will just swap my current issues for new ones. I am pretty tech savvy but my wife isn’t an I want something

5
J
1 year ago
Edgie70
Edgie70Avid Contributor III
asked in Speakers

usage wattage

Hi all , hope you can help, I've found on the Sonos site the usage wattage when idle https://support.sonos.com/en-gb/article/sonos-power-consumption-while-idleBUT what I need to know is there a way of knowing how much wattage is used during playback, I know it can vary but most manufacturers put " max ...w " on the label . I need to know because I'm thinking of adding the mini sub but it would run off the same twin socket outlet as my beam 2 and 1x One SL ( also the tv , sky box and fire stick ) sky box has " max 41 watts " fire stick has  " 21 watt " stamped on the plug , tv 140 watts max but nothing on the beam or One SL. One SL has 1a on the bottom but looking at the idle watt page it wouldn't work out right at 1a , using the formula A x V = watt a one SL would use 240 watts but says 6 watts on the Sonos site . 

1
Mr. T
1 year ago
S
SmokymcbearContributor I
posted in Home theater

How to connect Sonos Playbar with Samsung TV that has no digital optical output?

My Samsung TV does not have a digital optical port for me to connect the Sonos Playbar to. How can I connect my TV to my Playbar? I’ve been searching around that others said to use HDMI to digital audio adapter but what adapter do I get?TV Model #: UN65KS850DFXZAThank you for answering my questions. I appreciate any help here. 

14
controlav
1 year ago
C
CocoPopsAvid Contributor I
asked in Controllers and Music services

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

1
Corry P
1 year ago
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