I have had a Sonos system for several years consisting of 2 Sonos One’s, 2 Play Five’s, Sonos Move, Play Bar and a Sub. These have worked flawlessly when grouped together, all connected wirelessly.
I have recently moved house but set up my system differently, splitting them and creating more rooms. The system now struggles to connect them all together, music keeps dropping from them randomly then it will chuck random units out of the group, all while struggling to decide what to play from my Deezer playlist, it can keep skipping tracks. It tends to sort itself out after a while playing the playlist but doesn’t like connecting the multiple rooms. My Wi-Fi signal is stronger in my new home. I get good signal in every room which I could not in my last house. Has anyone got any answers for me please?
dropping zones
Whenever rooms drop out of a group and the group plays more stably with fewer rooms, then it is 90% of the time down to wi-fi interference or because you are using a mesh wi-fi or AP setup.
What is your Network setup? As a test, are you able to wire one of your devices to your router or base mesh hub and remove the wi-fi credentials from the Sonos App. If this is possible, please test after about 5 mins and let us know the outcome.
Thank you for responding. I have never heard of Mesh or AP. I can wire one of my Play 5’s directly to the router but you may need to instruct me what to do step by step after that.
After you wire one or more players to the network, SONOS will work out all of the details over the next couple of minutes.
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