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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27830 Topics
rosswells127
rosswells127Prodigy I
posted in Controllers and Music services
Hey Sonos, I am not happy!

Hey Sonos,Just my 2 cents worth in case you are listening…I was really exciting/optimistic for the release of the new Sonos App!I don’t need to repeat the long list of gripes/problems that I and others are having with the App.I think that you have unfortunately dropped the ball with releasing an App “update?” that is buggy and lacks quite a LOT of the functionality that was included in your “old” S2 App. You probably should have  left the old S2 App available for download until the new App is up to standard and contains a feature set that at least matches what is in your old S2 App.The lack of pre-warning from you regarding the number of missing features in the new app makes me question the level of respect you have for your existing Sonos customer base, which is concerning to me and should also be to you.I personally think that you are betting a LOT on the success of the new products being released later this year. Therefore annoying your existing customer base with releasing what I w

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6 months ago
Hhouter
HhouterContributor I
asked in Speakers
New Black app

Sonos what have you done. My wife cannot work with the app, she's annoyed. My marriage is at stake. I cannot play any folder from our NAS. When you play a list it keep repeating the first number... Who's in charge for this. It is a joke... please fix it

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Hhouter
6 months ago
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StephenhamContributor I
asked in Controllers and Music services
no and/or low volume

Since updating to new Sonos app, I see all of my speakers in the app. When I select and play music, it appears as though all speakers are playing. However, I am getting no sound out of my Move, and very low volume, that cannot be adjusted, out of my Roam And Sonos 1 speakers. I can select and de-select each of the speakers, but it makes no difference. Same result. 

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6 months ago
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Hughie GreenContributor I
asked in Controllers and Music services
error 913

I have encountered the 913 nightmare update, and the following worked for me..W11 laptop - PLAY 1 stereo pairS2 APP Will not recognise any drive or storage other than that which is on “C” and in MUSIC folder.All shares and permissions have to be given for APP to read etc.Save your mp3s all in “C” Music and grant all permissions.  Then add as to Music library as usual            It has worked for meLike so many others I cursed the recent update that removed my library share settings  (913 nightmare).Good luck with this.

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6 months ago
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rikkifContributor I
asked in Controllers and Music services
sonos wont play

Cannot get Sonos to play with new updateit did initially 

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6 months ago
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ballweinContributor I
asked in Controllers and Music services
products disppeared from app

Our Sonos products are connected and work through the tv, but we can’t see them in the app. 

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6 months ago
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anne vamplewContributor I
asked in Controllers and Music services
Albums not playing

Hi,I have the new app through IOS. I can’t play any albums. It just shows error. Can anyone help please?

141
phillydog
6 months ago
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SDM31Contributor I
asked in Controllers and Music services
Probleme enregistrement ERA 300

Depuis 2 jours je n’arrive pas à connecter mes enceintes ERA 300 , j’ai deja ma beam 2 connectée mon sub mais les 2 era impossible.je n’ai pas e probleme de wi fi ou de réseau j’ai essayé sur les 2 réseaux je suis perdu  impossible d’enregister   c’est nul nul et nul  Moderator edit:Google Translate-For 2 days I have not been able to connect my ERA 300 speakers, I already have my beam 2 connected to my sub but the 2 era impossible.I don't have a Wi-Fi or network problem. I tried both networks. I'm lost. unable to record it's rubbish, rubbish and rubbish

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6 months ago
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CkeeterContributor I
asked in Controllers and Music services
lost multi zone with new app

Since the new app download, I lost the ability to play different sources in different rooms. It’s all speakers, one source… before update I could play roam in garage with Sirius xm, move in back yard playing Spotify and beam playing movie in den

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6 months ago
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LucbriContributor I
posted in Controllers and Music services
radio france

Impossible d'écouter radio france avec la nouvelle application Sonos sur un Sonos one, me redemande sans cesse de me déconnecter et de me connecter,  quelqu'un(e) sait il(elle) faire?Merci Moderator edit:Google Translate- Impossible to listen to Radio France with the new Sonos application on a Sonos one, keeps asking me to disconnect and connect, does anyone know how to do this?THANKS 

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6 months ago
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FILIBAOContributor II
asked in Controllers and Music services
Trueplay does’t work on the new app

The app stucks on trueplay re-optimization, i moved my components and i need to re-optimize the system 

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6 months ago
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GsantiagoContributor I
asked in Controllers and Music services
Radio

After Sonos app update, radio stations are not working : Sonos radio, Tune In.

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6 months ago
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Hans1955Contributor I
asked in Speakers
set up stereo

Can you create a stereo pair with Play 1 and One SL?

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6 months ago
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Seth1967Contributor I
asked in Controllers and Music services
The new app - it’s terrible!

What were you thinking #sonos for releasing that aabsolute abolishment of an app in its current state?? Give me the old app back while you complete your work. Someone should be fired for certain. What idiots! Who made the decision to release that thing? It’s useless for me and many others from the comments I’m seeing. I can’t build a queue? Are you kidding me?  The design seems to be okay so far. It’s much slower. Buggy. Couldn’t connect my mom’s system properly after updating the app. Very disappointed. I hope your approach to hardware design is MUCH different! 

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6 months ago
Bumper
Bumper
asked in Controllers and Music services
Sonos App v 80.00.08 Released

Look out, an update to the new app just dropped. Anyone update yet?If you don’t want this turn off auto updates ASAPIf you are feeling brave or self loathing, update and let us know how good or bad  it is🤣As is typical there are no Release Notes yet. 

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6 months ago
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AmiteContributor I
asked in Controllers and Music services
Biblioteca musical & permisos acceso macbookpro

He actualizado aplicacion Sonos en Macbookpro y no accedo a la biblioteca musical, cuando intentas acceder a una canción dice que no hay permisos. He eliminado la biblioteca, como indica la pagina de soporte de Sonos pero ahora es imposible volver a crear una, da el mismo mensaje no tiene acceso a la carpeta del ordenador que se estaba utilizando hasta ahora para la biblioteca musical de Sonos.¿pueden ayudarme a solucionar este problema y así poder escuchar las canciones del ordenador a través de mi sistema Sonos? Moderator edit:Google Translate- I have updated the Sonos application on Macbookpro and I cannot access the music library, when you try to access a song it says there are no permissions. I have deleted the library, as indicated on the Sonos support page, but now it is impossible to create one again, it gives the same message you do not have access to the folder on the computer that was being used until now for the Sonos music library.Can you help me solve this problem so I ca

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6 months ago
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phildieuzContributor I
asked in Controllers and Music services
new Sonos version and ERA300

HI? with new Sonos version , unable to use ERA300 AND I try to resinstall ERA300 AND  not possible to resinstall it thanks for your help

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6 months ago
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LuziContributor I
asked in Portable speakers
my sonos roam does not start anymore. the akku does not change anymore

i have the sonos roam an power but there is onley a red light burning without power ist death.Can somebody help me? thanks.

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6 months ago
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RolCinContributor I
posted in Controllers and Music services
New Sonos S2 app & Adding iTunes

Can somebody tell me please how to add iTunes to the new Sonos S2 app? It is amazing how much time I wasted to figure things out, and even called customer service. Was on hold for 72minutes. Thank you for the help.

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6 months ago
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LeigharthurContributor I
asked in Controllers and Music services
grouping speakers

I have had my Sonos speakers for a few years, they suddenly won’t group. I have a Sonos 5, and two Sonos play 1. They all play individually, but will not play together. Can anyone help please? Thanks 

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6 months ago
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AndrewUK75Enthusiast I
asked in Controllers and Music services
alarms (playlists) not turning off after designated time

Using playlists either from Apple or amazing music and although the alarms are now coming on and shuffling my music, they don’t turn off after the designated time after this damn update. Anyone have any ideas to fix this?   

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UKMedia
6 months ago
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IwannaHumpalotContributor I
asked in Controllers and Music services
The new app - it is embarrassing

It's downright embarrassing how bad the new app is. If I play on one speaker and want to activate more speakers, it fails every single time, and suddenly the speaker I wanted to add can start playing something else (music that has been played before) If I want to add a favorite radio station, where I have 3 right now and want to add a 4th, can't. It feels like a director's decision has been made that Sonos will have a new app and the developers have been given an end date when the app would be ready, but as we can see it is anything but finished. We as Sonos users who have spent probably quite a lot of money to have a premium experience, now get to experience something completely different. Isn't it better to withdraw this update, fix the problems and launch it again.

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6 months ago
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SCChar123Contributor I
asked in Controllers and Music services
recent app upgrade - now cannot find speakers

Since downloading the updated app, it doesn’t find any of the four speakers I have around the house so I can’t use the app.i can play through Spotify sometimes. does anyone else have this problem? I’m so annoyed as these speakers aren’t cheap and the sonos connection to wifi has always been patchy anyway. They need to do better! 

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6 months ago
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SjayneContributor I
asked in Speakers
new wifi issues

I have just changed broadband supplier and I can't get WiFi to work on it. Only via ethernet cable. Have a gen 2 beam. Tried the reset etc and managed dto only get it to work through a cable which I don't really want..  hellp

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6 months ago
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DgeeContributor I
posted in Controllers and Music services
Latest upgrade

I have owned Sonos products for many years and this latest upgrade has robbed me of the use of my Arc and 2 subwoofers. They won’t connect to the system giving an error message. My 5’s and SL’s work as single elements but this is not good enough. The other problem areas mentioned by the very many disgruntled members also apply to me. I ask that you revert back to the previous iOS version while you go back and fix the many issues. I paid a lot of money for your products and insist you give me an app that enables me to use all the functions. 

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6 months ago
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