Skip to main content
Answered

Room Connection Issues

  • October 18, 2024
  • 2 replies
  • 30 views

My Patio setup with Amp and Polk speakers won’t connect with any other rooms.  I can play music through the Patio, however, it won’t sync with other rooms even with the Patio next to the living room.  All other rooms can connect with each other without issue.

 

I’ve reset the router, disconnected the power to the Amp, shut down the App.  Nothing seems to work so far.

 

I submitted a diagnostics: **********

Moderator edit: recorded and removed diagnostics number

Best answer by MoPac

 Are all your Sonos devices on the same firmware version?  Should be 16.4.2

 To find out on the app go to Settings ( gear icon ) - Manage - About Your System.  Scroll down to see device info where the firmware version is also listed.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

MoPac
Forum|alt.badge.img+18
  • Headliner II
  • Answer
  • October 18, 2024

 Are all your Sonos devices on the same firmware version?  Should be 16.4.2

 To find out on the app go to Settings ( gear icon ) - Manage - About Your System.  Scroll down to see device info where the firmware version is also listed.


  • Author
  • Contributor I
  • October 19, 2024

Updating the system worked.  Should’ve been one of the first things I tried.  Thank you for the reminder.