General feedback and conversation

I can’t tell you enough how annoying these new pop up ads are in the app. For the cash I have spent on my rather large system I think Donos really has a lot of nerve to have started this. The messages didn’t bother me but these pop ups are outrageous and really not fitting for an upscale product like this

As a loyal Sonos customer (13 products), I am highly disappointed that you took away the ability for users to play their downloaded library. For years itunes and other music services only offered the ability to purchase downloaded music. After spending thousands of dollars on purchased music, they are now migrating consumers over to streaming services; more recently in a big way by persuading your company to no longer offer the ability to play downloaded music. Personally, I understand the business decision for them; however it is significantly impacting me and my ability to enjoy 1. my downloaded music and 2. the Sonos system I have built to play it on.   I have spent thousands ($7k+) on itunes and Sonos products which I can no longer enjoy the way I want to. Sonos has significantly impacted my music experience in a negative way.   I will continue to purchase music on itunes but will no longer purchase Sonos products because of the inability to play my music; which is the point of a m

Wat een slechte stap van SONOS om nu de app met een reclamemelding op te starten.Julie timmeren genoeg aan de weg  De SONOS app gebruikers hebben hebben minimaal een SONOS product en weten dus wat het is.  kortom stop hier mee.

Hi Sonos designers, I would like to request the function to be able to play the sonos stream from my pc through my bluetooth or even wired headphones. We are in an office, and although the music choice is great and sonos platform works a treat, the general background noise of the office means I end up regularly swapping back to the spotify app/you tube through my headphones. Any ideas? Many Thanks

Selected a playlist from Apple music for an alarm music on my brand new Sonos One. Unfortunately it is impossible to snooze the alarm music when selecting "snooze" from the menu activated by 3D touch on the notification on the lock screen or after unlocking the screen. Instead I get a bizarre notification "No alarm playing." The only way to stop the music is by unlocking the phone and pausing the music, which defeats the convenience of snoozing the alarm. Any workaround or is this a defective feature?

Volume across different songs varies way too much 

Feature request: it would be great if we could create a list of songs that could not be played on the Sonos. We use Sonos in our office and some songs get overplayed. Ideally, this list would prevent a song being played through any connected service if requested, and it would skip these songs if they were on a playlist.

I’ve had Sonos installed on my Macbook for several years without problems such as this. However, having had a clean install of Mac-OS Catalina and reinstalled the Sonos app, I cannot gain access to my music library. A flag tells me that access is denied. I’ve searched everywhere for a solution but without success. Any help would be appreciated.Here are the Sonos details:Associated ZP: 192.168.1.42---------------------------------Play:3: KitchenSerial Number: 00-0E-58-FC-2A-6C:EVersion: 10.5 (build 53270100)Hardware Version: 1.8.1.2-2Series ID: A100IP Address: 192.168.1.42WM: 1OTP:---------------------------------Sub: Living RoomSerial Number: 00-0E-58-99-DA-3E:BVersion: 10.5 (build 53270100)Hardware Version: 1.8.2.4-2Series ID: A100IP Address: 192.168.1.132WM: 1OTP:

The only reason I purchased Sonos was for the compatibility with my iPhone. The sales person pointed out Sonos vs other available systems and demonstrated how easy Sonos paired with my iPhone. No streaming apps or other options necessary. So I went full in. My house is totally Sonos linked to my music library and playlists on my iPhone. And now Sonos has killed the only reason it was purchased. I understand technology upgrades, as Sonos seems to force weekly, but now my entire purchase is useless. I'm not on a streaming service, (extra cost) and I don't use a PC for iTunes. Bottom line, I spent a lot of money on Sonos vs Bose, and Sonos abandoned their advertised product. Looking forward to the class action. I'll be first in line!

I can't turn the mic on on a pair of Play One (Gen 2) speakers. The mic light is not on and no amount of poking, swiping or stroking of the mic logo will get it to turn on. My system has 2 other sets of paired Sonos One (Gen1) units hooked up to it through a Boost plus a Beam paired with two Play 1's. There's a pair of Play-5's on the system too and I'm wondering if there's a conflict??? All the other units fitted with mics work with Alexa ok, just this latest set doesn't. I've removed the speakers from the system and started over again with connecting them (several times in fact), with no joy. In all other respects the speakers work fine regardless of whether I use the Sonos app or the Alexa app. This pair just won't respond to voice commands.

my Stitcher app logo appears as Napster and when I click it all the settings have disappeared. Have I been hacked?

I have been having two issues with Tidal - one of which I believe I have fixed which is Within the Sonos app when accessing my Tidal Music Library nothing would come up yet when searching I could search Tidal, Today I have got my music library from Tidal now playing within Sonos. This is what I did.. In the Sonos app go to Settings - in Music Services section tap on Tidal - then Reauthorize Account. That seems to have solved Sonos accessing my Music Library of Tidal including Playlists, which I saw someone had others working but Playlists stopped working). Still having an issue casting from Tidal to a Sonos speaker but now at least I can play my music from Tidal to my Sonos speakers. 👍😁

I have bought all your products. The only thing I really listen to is my Itunes and you "Edited Clowns" Edited that up. I have 50 gig of Itunes that used to work but now does not. I really only listen to the Sonos thru the house when I rarely get an opportunity to have sex with my wife and yes you always Edited that up too; With the updates and other Edited. I think your product was great initially, what are the fascist millennial's running this company now. It does not work more than it works and I have no itunes now period. Moderator's Note: Edited for profanity. Please be aware of our community standards.

A few months ago I lost the ability to control my Sonos system with my iPhone 4s because the software updates were no longer supporting the 4s. What a waste of equipment...! That phone became totally redundant and now sits in a draw doing nothing... Customer services were useless with their hollow apologies I looked to sell all my Sonos equipment - 2 x Zonebridge 100’s, 3 x Zoneplayer ZP90’s and 4 x Zoneplayer S5’s. I used to use the Sonos CR 200 but that was crap and after five replacements under warranty I gave it up as a total waste of money, hence using the 4s. I tried to sell all my Sonos kit and find something else that wouldn't be hindered with this update/redundancy but that wasn't easy. In the end I purchased another iPhone - the 6s, to control my Sonos... But now - another problem... the 'On This Phone' feature is being removed!!! So now, my few-months-old iPhone 6s will be useless for playing my music!!! I am retired, living in Thailand. I cannot afford to upgrade to Airp

Hi. I purchased (5) Play:1, (1) Play:3, and (1) Boost about 2 years ago and have been using them around my house ever since. All of the speakers still work perfectly and sound really great. But I just learned that the ability to play the songs that I own on my iPhone and iPodTouch on Sonos will no longer be available shortly. The only way I can continue to use these products in this way is to purchase a new device for example the Sonos One. I have spent roughly $1550.00 on Sonos products and the functionality that I bought these products for is simply going to be removed because your company will not continue to support it. So what will the Sonos app be used for? Streaming radio? I have no interest in listening to the radio. I purchased your products to listen to the music I want to listen to. I listen to thousands of songs I have purchased over the years in multiple playlists. I will not purchase a new Sonos product at this point to continue to get part of the functionality that I cur

Hello, I cannot make the Beam work with my telly; it's got the optical Audio output (no ARCH) so I used provided HDMI-to-optical adapter. The beam recognizes it during the setup, but again, no sound. I saw suggestions to unplug other HDMI cables from the telly, but this is how the signal comes to it - through a single HDMI from a receiver, so how can I test the speaker if no signal is provided to the telly and, consequently to the Beam? I used a different (working) HDMI cable with the provided adapter, no luck. I then hooked the Beam to the PlayStation 3 optical audio -- no sound from there either. Is the adapter faulty or shoulod I send the Beam back for a replacement? Also, the Beam works great streaming Spotify from my phone. Thank you

Why is sonos getting rid of direct play direct from my iPhone. This is madness, wouldn’t bought sonos if I New this was going to happen. Good luck sonos guess you be getting some rubbish reviews if you go ahead with this change

Has anyone been to the new web site? Terrible. Hard to navigate, hard to search, less information than before. It Really has no purpose, it is a terrible upgrade. I have 12+ products, they are great, but this is an abomination, please fix it. There is no technical information, only product placement and sales, does not help anyone. Sorry, not liking the new site at all, a major step backward, and room for competition to get a step up as potential buyers will go somewhere else, i would.

So if this is going away and I have the Amp how am I supposed to play my music on the Amp without subscribing to a music service without a home computer? Seems ridiculous

Ryan sent me a message yesterday clarifying that some recent moderation I had complained about was an aggressive automatic filter at work, and not a moderator action. As I have written to him, I am putting my response to this and to the spam question in general in this thread so others with value to add to the finding of a simpler and better way of handling these irritants can contribute here. IMO: Automated spam filters don't seem to work well in two ways. One, we still see spam here that any decently designed filter should have caught; spam that is blatant, from first time posters. Automation often doesn't seem to catch such spam. On the other hand, when for example a spam filter blocks a post that I have written as part of an ongoing conversation or argument in a thread for no valid reason, all it achieves is messing up of the thread by disrupting the flow of the argument. And I say no valid reason because after some hours or days, the dumped post is reinstated by mo

I reset my Sonos Beam and tried to reinitialise it. My app errors that an update to the app is available but not in my app store (Google Play Australia?). Now my Sonos is useless - I can't set it up. Come on guys... You should release the controller update before you release the platform update if it's a requirement!! EDIT: Manual update fixed this. Suggest the devs look at a better error message or better handling of version updates in-app. EDIT: please ignore the subject of this post - I was experiencing bigger issues at the time, and have since resolved them (fault found on TV not Sonos) but I can't update subject in edit. Cheers

How many of you have managed to accidentally delete a playlist because you forgot to right click/play now and double clicked? Why is there NO option to set the default action of double clicking ( say Play Now?) This has bothered me for some time now and should be easy to change. So why not? Cheers! Ed

Sonos Playbar keeps dropping audio. I reset the power by unplugging it from the outlet, wait 10 seconds, plug it back in and it works for a few minutes and then the audio drops again.

The title says it all, really. Not only does it lose posts on editing, saying that it's being referred to mods but then disappearing into a black hole, but the quoting and editing function is now a joke. You used to be able to easily split and reply to individual points, but now it's ridiculous. I don't know what you're paying for this garbage system, Sonos, but IMHO it's way too much.

The service to play your iPhone content to your Sonos system will be unavailable in a while. To my opinion this is because the streaming services have the power because that is where the money is. I used to love Sonos but the sponsors come first and the clients are forgotten. There is a crack in the relationship now and it is a shame that Sonos doesn’t stand up for the users.