Contributor I

End of Software Update Program

50 replies
1413 views

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

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John B

I am puzzled. No product made in the last three years is affected. And the long list of products on your profile would have cost far more than the cost you quote. Something literally doesn’t add up here.

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dboyd294Author

Contributor I

I said “over $1500” for my system. If you want me to be exact I spent over $3000, I was just using $1500 to let you know my system was NOT CHEAP. And yes, I registered my Play: 5 and Bridge in October of 2017 and both are on the list of legacy products.

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John B

I said “over $1500” for my system. If you want me to be exact I spent over $3000, I was just using $1500 to let you know my system was NOT CHEAP. And yes, I registered my Play: 5 and Bridge in October of 2017 and both are on the list of legacy products.

Sonos stopped selling both in 2015, and the Boost and gen 2 Play:5 were available from then.

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dboyd294Author

Contributor I

And your point is? I purchased my products less than 3 years ago and they are on the Legacy list and Sonos will no longer provide updates after May 2020 forcing me to stay with my current system without updates or upgrade which is more money ($379) to be invested into products that have been purchased less than 3 years ago...

jgatie

And your point is? I purchased my products less than 3 years ago and they are on the Legacy list and Sonos will no longer provide updates after May 2020 forcing me to stay with my current system without updates or upgrade which is more money ($379) to be invested into products that have been purchased less than 3 years ago...

Where did you purchase them from that they had 2 year old stock on the shelves?

Ryan S

Retired Sonos Staff

@dboyd294, sorry to hear you only had that long out of those units. Both the Bridge and the Play:5 gen1 were designed over a decade ago and we stopped selling them over 5 years ago. Our official commitment is to support products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer.

All of the affected products were introduced over a decade ago, and simply don’t have the processing power to sustain continued software updates. We created the Trade Up program so that our long-term customers can take advantage of our newer product offerings, should they choose to do so. But you can also choose not to update and your system will continue functioning as it does today without any updates. Your Sonos system will work as it does currently, though over time some functionality of features and services will be impacted.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Kircos

Contributor I

This whole End of Software Updates for Legacy Products is really disappointing. Are we being given upgraded products at cost or is Sonos making money by discontinuing updates and forcing us to purchase expensive new pieces to our systems?

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David_366

Enthusiast I

@dboyd294, sorry to hear you only had that long out of those units. Both the Bridge and the Play:5 gen1 were designed over a decade ago and we stopped selling them over 5 years ago. Our official commitment is to support products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer.

All of the affected products were introduced over a decade ago, and simply don’t have the processing power to sustain continued software updates. We created the Trade Up program so that our long-term customers can take advantage of our newer product offerings, should they choose to do so. But you can also choose not to update and your system will continue functioning as it does today without any updates. Your Sonos system will work as it does currently, though over time some functionality of features and services will be impacted.

@Ryan S Sonos didn’t stop selling the Play 5 gen 1 OVER 5 years ago. You were still selling them direct Q3 2015 just before the gen 2 came out! that’s 4.5 years at a push. Close to 5 but not OVER...

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dboyd294Author

Contributor I

Ryan S.,

Thanks for the clarification. So, what does Sonos assume the life expectancy for the new products to be? My problem is that I invested over $3000 so far into my system and can’t keep upgrading every 3 to 5 years. I would like to keep my system up-to-date, but upgrading every 3 to 5 years is not feasible.

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NeedSleep

Renowned Enthusiast I

Ryan S.,

Thanks for the clarification. So, what does Sonos assume the life expectancy for the new products to be? My problem is that I invested over $3000 so far into my system and can’t keep upgrading every 3 to 5 years. I would like to keep my system up-to-date, but upgrading every 3 to 5 years is not feasible.

Imo only buy products that are recently released. So avoid playbar, playbase, Play5 gen2, Play1 (discontinued but still for sale). Sub - avoid until more information.

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