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ClarkE
ClarkE
Avid Contributor I
Dec 5, 2019 10:38 PM UTC
Answered

New Sonos Move turns itself on and drains battery

Why does my Sonos Move turn itself on? I use it sparingly, but often notice that it is not “offline”, even though I don’t intend to use it.

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 2, 2020 5:41 PM UTC

    For the sake of keeping the discussion in one place, I’ve moved some posts to this thread. I’m going to close this thread and we can keep the discussion going in one place all together.

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    4 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 5, 2019 10:44 PM UTC

    Hi Clarke, if it’s just in standby mode, the unit will wake up whenever you open up the app, and from time to time in general. Have you tried turning it off by holding the power button for 5-10 seconds until you hear a chime sound?

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    ClarkE
    ClarkEAuthor
    Avid Contributor I
    Dec 5, 2019 10:47 PM UTC

    Yes, I am aware of that method to power it off. But it seems that it can wake up even after I turn it off off as you say (hearing the Chime sound). Without me doing anything to “wake it”. 

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    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 5, 2019 10:50 PM UTC

    Thanks for confirming. Do you think you could send a diagnostic using the steps here the next time this happens and post the confirmation number? I’ll pass it up to the team to look into.

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 2, 2020 5:41 PM UTC

    For the sake of keeping the discussion in one place, I’ve moved some posts to this thread. I’m going to close this thread and we can keep the discussion going in one place all together.

    Translate
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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