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Jerofthewoods
Contributor I
October 15, 2019
Answered

Sonos Move randomly turns on?

  • October 15, 2019
  • 96 replies
  • 28282 views

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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    Best answer by Jean C.

    Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers. 

    If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so. 

    When issues like this sprig up the more information we can gather about the issue will help us resolve the problem. 

    Creating a case with us will also allow us to notify you when the issue is resolved. 

    Thank you for your patience and cooperation as we work to figure this out.

    96 replies

    AjTrek1
    AjTrek1
    October 15, 2019

    Hi Jerofthewoods

    I can’t verify this behavior as I ‘ve never shut my Move down when on battery but I’ve seen it with other battery powered devcies. It may be that if you turn the Move off when it’s not on the charging ring and later place it on the charging ring that may trigger the low power mode.  I know that the charge light will appear monentarilly.

    Maybe you can provide more details on how and when (i.e. under what circumstances) the issue occurs.

    Cheers!

    Together Everyone Achieves More = T.E.A.M.
    JerofthewoodsAuthor
    Contributor I
    October 15, 2019

    Whether it is on or off the charger. I'll turn it off and then walk by a few minutes later and it will be on again.  Thats all i got so far.  It just did it again as i'm typing this. The sonos app notification on my phone popped up and the move is on.

      AjTrek1
      AjTrek1
      October 15, 2019

      @Jerofthewoods

      for Thanks for the reply.  Since this a relatively new product what you are describing sounds odd as “off” should be “off”.  That said you have a few options:

      1. Submit a diagnostic, post the reference ID oin this forum and call Sonos Tech Support to discuss the issue or contact via Twitter or Facebook (recommended)
      2. Factory Reset the Move and run setup again to see if that corrects the issue
      3. If the issue reoccurs after a Factory Reset follow the steps in 1 above (within 10 minutes of occurence)

      Click here for instructions to Factory Reset

      Together Everyone Achieves More = T.E.A.M.
      Geosus120
      Lyricist I
      October 17, 2019

      I had the same problem.  It would power on automatically whether it was in the charging base or not.  Really sucked because it just drained the battery, and I wasn’t getting much time on the unit.  I ended up returning.  Really disappointing.  I sent a diagnostic...nothing.  I reset it to factory settings...nothing.  

      ClarkE
      ClarkE
      Avid Contributor I
      October 31, 2019

      I have the same problem. I hope when Sonos finds the solution they will inform us Move owners here.

        ianacwilliams
        Lyricist III
        November 1, 2019

        I am having the same ongoing issue. As a test I tried holding down the power button for five seconds in an attempt to completely turn off the speaker when it was fully charged. I then left the speaker for a week in the dock with the charger turned off. After turning the speaker back on again the battery charge was completely empty and so the speaker must have turned back on again. Is there another way to turn the speaker completely off to conserve battery levels?!

          ClarkE
          ClarkE
          Avid Contributor I
          November 1, 2019

          My Move seems to turn itself on when I turn on additional Sonos speakers with the Android app, when already listening to one or more speakers. This is frustrating!! Please advise!

            ClarkE
            ClarkE
            Avid Contributor I
            November 2, 2019

            I found this in Sonos Support. I had been just hitting the power button once, and the LEDs went off but no chimes are heard. Keep pressing the button until the chimes are heard and then the LEDs become dark. The next time you turn on MOVE, it has to find the WiFi network, just like when you unplug any other type of Sonos speaker.  I think this is the answer!

             

            Turning off Sonos

            To turn off most Sonos products, disconnect the power cable.
             

            The battery-powered Sonos Move is the only product that includes a power button. To turn off Sonos Move, press and hold the power button for about 5 seconds until your Move chimes and the LEDs turn off.

              masteryodaosh
              Lyricist I
              November 8, 2019

              Thanks Clark the answer I was looking for. I’ll give it a shot otherwise sounds like it needs to go back until gen 2 comes out. Which would really be disappointing. Best feature of this is blue tooth to play your own music

              Aquilla
              Lyricist I
              November 9, 2019

              Had the same issue because I only pressed the power button short and after a while the Sonos Move turned on automatically.

              Do like the answer above (ClarkE).

              Press the power on/off button for 5 seconds until you hear the chimes...

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