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Contributor I
Oct 15, 2019 12:14 PM UTC
Answered

Sonos Move randomly turns on?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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Jean C.
Jean C.Answer
Retired Sonos Staff
Feb 14, 2020 9:20 PM UTC

Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers. 

If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so. 

When issues like this sprig up the more information we can gather about the issue will help us resolve the problem. 

Creating a case with us will also allow us to notify you when the issue is resolved. 

Thank you for your patience and cooperation as we work to figure this out.

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96 replies

Lyricist I
Nov 26, 2019 7:34 AM UTC

Same here. :-( 

I bought the Move to use it in two rooms without a power outlet nearby. So I use it e.g. in the bathroom in the morning, then switch it off at 69%. When I come home in the evening, battery is almost empty and I have to charge it before I can use it again. 

Switching the power off by pressing the button until the chime sounds (as described above) is a workaround but not really a solution for everyday. So I really hope Sonos will fix this properly - or explain why this speaker turns itself on after the user has switched it off.

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Ducks Crossing
Lyricist I
Dec 6, 2019 8:10 AM UTC

I have the same issue. 


I was disappointed to find that my new Move discharges it’s battery so quickly if it is removed from the docking station, even if not being used, and I have switched it off using the on/off button on the rear of the unit. Therefore I need to leave it permanently docked so it is juiced up when I need to use it.

Does the Move automatically stop charging when it has reached 100%?

Thanks,

Mike

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Lyricist I
Dec 18, 2019 2:38 AM UTC

HI,

 

same here. I got my sonos about 3 weeks ago and for one the battery will die in 5 days even if unused which I didn't know and I thought that the product was defective. also, at random it does turn on by itself. I always make sure that I power it off until I hear the chimes but it still comes on randomly and some time it does not want to be powered off. I was wondering since a lot of us have been having this issue that sonos will come up with a solution such as firmware update or such

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Lyricist III
Dec 24, 2019 7:44 AM UTC

Frustratingly I am still having the same issue even when the unit is turned off. It sounds like a design flaw...

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Contributor I
Dec 28, 2019 4:30 PM UTC

I’ve just got mine today. It is also turning itself off. I have just tried the 5 second turn off. Let’s see it works other wise is is going back. 

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Lyricist II
Jan 2, 2020 3:27 PM UTC

I have the same issue. Turning the move off using the 5 seconds method and it will turn itself on again after hours/days (not sure) and be visible in the app. This will drain the battery and leave the move empty when i finally want to use it.

I would have expected to turn it off until I turn it back on again. Is this an update mechanism?

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Lyricist II
Jan 2, 2020 3:33 PM UTC

My Sonos Move will turn itself on after hours/days when turned off by pressing the power button for 5 seconds until I hear the sound. I appears offline in the app, but after a while it turns on again. Not sure why? I expect it to stay off until I turn it on again. This will drain the battery whe not expected and leave the Move empty when I actually want to use it.

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buzz
Grand Maestro
Jan 2, 2020 4:30 PM UTC

The best long term strategy for battery life is to keep MOVE on the charger when not used as a portable device. Repeated full discharge is not optimal for this type of battery technology. (this is the case for most modern battery operated gadgets)

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Ryan S
Retired Sonos Staff
Jan 2, 2020 5:43 PM UTC

Hi everyone, I’ve merged a few other threads into this one to keep everyone in one place, so please pardon the dust. We’re looking into the reports of Moves that are turning on on their own and I’ll let you know in here if I have any requests from the team for more details needed. 

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Lyricist III
Jan 2, 2020 10:17 PM UTC

Same issue. The MOVE turns on randomly. I did notice it was in a group with my living room. I removed it from the group and did the 5 sec hard off.  Lets see how long it stays off.

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