Contributor I

Answered

Sonos Move randomly turns on?

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I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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Jean C.Answer

Retired Sonos Staff

Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers.

If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so.

When issues like this sprig up the more information we can gather about the issue will help us resolve the problem.

Creating a case with us will also allow us to notify you when the issue is resolved.

Thank you for your patience and cooperation as we work to figure this out.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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F

finlay.mcd

Lyricist I

Hi

I just bought the move a few weeks ago and I am having the same problem keeps turning it’s self on thinking I don’t want too drain battery, I will try the method of pressing power button more than 5secs too see if that will solve the issue( as watched recommended videos reviews) on this speaker and the person testing speaker advised turning off via power button too save battery life when not in use. So am hoping it’s just a wee glitch.

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jmadams

Lyricist I

Same issue here, and wondering if it’s tied to the launch of the Sonos app on iOS? This seemed to be the cause for turning on power to the Move, however I now notice it powering on without the app. Fingers crossed a software update fixes this issue.

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dirthawker

Lyricist III

Same issue here, and wondering if it’s tied to the launch of the Sonos app on iOS? This seemed to be the cause for turning on power to the Move, however I now notice it powering on without the app. Fingers crossed a software update fixes this issue.

I am on Android, but we have all operating systems in my home. The 5 second hold has worked all day so far.

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KenInBoston

Lyricist I

Same with mine. Following.

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dediazp

Lyricist I

The Sonos move it doesn't turn on by itself, the problem is
you are not turning off the speaker completely, maybe you are
just pressed and release the power button, this is only a
light turning off, to turn off the speaker you have to
Press and hold the button until the speaker turning off
that the correct way,
good look
Daniel Diaz

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Sebastian-123

Lyricist II

The Sonos move it doesn't turn on by itself, the problem is
you are not turning off the speaker completely

That is unfortunately not true. Also turned off completely after hearing the turn off chime, it will eventually turn itself on again. Not sure about the interval. But it does and many people have the same issue.

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Ct85

Lyricist I

Has there been an answer as to why the move turns on by itself?

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ddonders

Lyricist I

Hello, mine is showing same boring behaviour… any fix under preparation?

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George a long time Sonos owner

Contributor I

Just set up my new Move a couple of days ago. And have already experienced the unit turning itself back on after I power it off. From the thread this looks like an issue Sonos needs to address.

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L.R.

Lyricist I

Mine keeps turning on. I tried the “hard” off last night but by the time I woke up it was back on!

I didn’t connect to any voice activation programs. I specially didn’t want that and the tech I chatted with said it wouldn’t be a problem.

Anyone finding an answer?

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