New Sonos Move turns itself on and drains battery

4 replies
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Why does my Sonos Move turn itself on? I use it sparingly, but often notice that it is not “offline”, even though I don’t intend to use it.

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Ryan SAnswer

Retired Sonos Staff

For the sake of keeping the discussion in one place, I’ve moved some posts to this thread. I’m going to close this thread and we can keep the discussion going in one place all together.

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Ryan S

Retired Sonos Staff

Hi Clarke, if it’s just in standby mode, the unit will wake up whenever you open up the app, and from time to time in general. Have you tried turning it off by holding the power button for 5-10 seconds until you hear a chime sound?

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ClarkEAuthor

Avid Contributor I

Yes, I am aware of that method to power it off. But it seems that it can wake up even after I turn it off off as you say (hearing the Chime sound). Without me doing anything to “wake it”.

Ryan S

Retired Sonos Staff

Thanks for confirming. Do you think you could send a diagnostic using the steps here the next time this happens and post the confirmation number? I’ll pass it up to the team to look into.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan SAnswer

Retired Sonos Staff

For the sake of keeping the discussion in one place, I’ve moved some posts to this thread. I’m going to close this thread and we can keep the discussion going in one place all together.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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