General feedback and conversation

Id like to know if I can return my Sonos Arc since you decided to completely ruin the arc with your 14.12 and 14.14 updates.the volume I normally used was 20-30 and now  i have to go to around 50-60% to get the same volume.Bass has gotten super flat, and the overall sound profile is so terrible. I spent a thousand euro on the Arc. But I would have never bought it if I had listened to it with the 14.12 or 14.14 update, heck I would have never bought it if I was informed beforehand that you would do updates that couldn’t be rolled back….Why is automatic updates even on per default???I would like to receive support in getting my Arc returned. I rather get something from Bose now, Heos or samsung.Kind regardsMitchell

I love the sleep timer and the auto-off after x minutes of the sonos alarm. However, in both cases it is extremely annoying that the music always abruptly stops after the specified time (especially for the sleep timer since this always wakes me up again).It would be super cool to have the option (when setting the sleep timer or alarm) to "play until end of song", meaning that after x minutes, the currently playing song will play to its and and only THEN will the music stop. This would be a much more gently way to end the music. Alternatively you could also specify a certain number of songs. I guess a slow fade-out would also do the job, but I like the first option better.

Hi,I got a notification in my Sonos App a few days ago about the Sonos Upgrade program, saying I had eligible devices - Beam Gen 1, 2x Play 1’s and a Play One (Gen 1).But when I login to my Sonos account and check on the system page where my speakers are listed, I don’t see any option to claim the discounts. Tried a couple of times, no dice. And no, discounts have never been claimed on these speakers previously.Would really appreciate some help from the Sonos team. Thanks

Did the 14.4 update.. then trueplay. Now I’m getting this notification for the Arc. What and why is this? Hopefully a SONOS rep will chime in and give a definitive answer. 

This 14.12 volume mapping is the worst! Used to listen to tv at 20…now it’s around 50. The Sonos employee that thought this up must have woke up with his/her head stuck where the sun doesn’t shine. Curse every time I see this volume crap.

I upgrade my full Sonos system their their S2 products and was 3 amps short.  On 5/30/22, I placed I upgraded through Sonos for those 3 amps and was promised a ship date of 8/12/22.  They did not ship.  I’ve followed up with Dennis in Customer Service and each time he says it is a shipping issue and there is no ETA.  No ETA could mean a week, a month or a year.  As a long time Sonos customer, they aren’t showing any desire to appease my concerns.  Has anyone succeeded in getting a real response from them?

Sonos released corporate earnings on 12-August.   CEO and executive management spoke to investors and answered questions from Wall Street analysts.   If they won't answer customers, I thought we should see what they say to the analysts and their stockholders.   For those who want to deep dive, the full transcript is here:   https://seekingalpha.com/article/4532757-sonos-inc-sono-ceo-patrick-spence-on-q3-2022-results-earnings-call-transcript But my concern as a customer is the backlog, specifically on the AMP.   It seems like this could last into the end of the year, or into early next year based on the comments from the CEO.    Here are some highlights from the executives public comments on the backlog from 12-Aug:“we remain supply constrained in some of our key products like Amp and Beam. And as a result, we continue to have a backlog which caused us to miss out on revenue opportunities in the quarter.” “Finally, we will start to be in a better supply position on Amp in Q4, but do sti

I've had nothing but trouble with my sonos since purchasing and completely regret going for this wireless system, alexa talks back and tells me she's playing the music I ask for but nothing at all comes out of the speakers, Spotify will not connect for some reason either so I'm left either using the system to watch TV or play sonos radio which I can't skip or pick a track on.  I've been through all the suggestions on the Internet trying to get it connected and working properly but nothing seems to work  Any ideas 💡 

As a music and Sonos lover, I like others (I think), would love to incorporate the Hifi stereo talents of the Fives, into our home theatre setup as front channels.At the moment, we can add the Fives as rears to a Soundbar front.Fives are generally considered overkill for Surround duties. However for pure music use, the Fives have benefits a soundbar (no matter how good) can't match. It also means the Fives are behind you when listening to music.If we could place the Fives as front L/R channels, using a Soundbar as centre, this would provide an awesome sound, with some One SL as Surround and Sub, it would be very traditional 5.1 like. Yes Atmos would be lost, but it just doesn't work very well in every room anyway (open plan rooms etc).I know Sonos might think this would mean users wouldn't buy both products, an Arc setup and separate Fives for Hifi. However, I do think many are looking for an all in one setup, and just don't have the deep pockets for both setups.Many thanks

First off all, I am a Sonos fan, really picky with audio and this got me from the first sound, so I’m here with a sonos beam bar, 2 play 1s and a Play 5. Everything is wired to but the play 5, everything works perfect, but the play 5. Now. I have reserved my play 5 IP and make it static, it works good for some time, the it disappears and I have to plug it off and plug it back in to make it work. Now, to my title, I have seen many people complaining here and there about sonos dissapearing from the app, usually the people got the blame for x or y, but the fact that the system needs an auto refresh recover system that won’t imply the user doing technicalities, in a perfectly working wifi with low noise and good reception, is just needed, is totally there! You guys from Sonos blaming always the users won’t help this great company, is always the situation with the user having “not done something” but is never the system, come on! Set a good team with engineers testing the different escenari

See the image. The site is so slow and image heavy on a Gigabit connection that Firefox simply gives up and displays what has been loaded so far.

Thank you Sonos devs for adding a new setting for Sonos Installers. This setting allows a single firmware update of all products simultaneously at the end of setup rather than updating each product one by one as you go.Our only feedback is:On our last 2 installs, this didn’t seem to work (maybe there are a couple of bugs) Will there be a way to setup a new system with no user account (then the customer can claim the account at a later stage. i.e customer doesn’t need to authorize account instantly) See: Settings > App Preferences > Installer Setup

Evidently the moderator or who ever runs this community page doesn’t review it often enough. I’ve seen this quite a bit lately. 

I initiated my return online. I received an email from Sonos on June 3rd indicating that the company has received the speakers I returned and my refund would be processed within 15 business days. The refund I am expecting is over $1000. It has been over 15 business days and after waiting over an hour and getting in touch with a customer service representative, she advised that she will reach out to the finance department and I should receive a response within 48 hours. It has been 5 days since I reached out and after following up, the customer service representative sent an email to let me know  that she has reached out to the corresponding department and I should get a response within 24 hours. It has now been another 3 days and I still have not heard anything from Sonos despite following up via email regularly. Calling requires a long wait and it does not appear the customer has access to a department that have answers. The response is always. we will get in touch with the finance de

Hi,Has anyone else found that CD's played through a series x, hooked up to an HD Fury, show up as Dolby Atmos in the Sonos App? The sound profile is significantly altered compared to the just the uncompressed stereo through the same sett up. It sounds phenomenal when playing MJ or Witney CD's. Doesn't work so well when adding S1's, as the Arc's sound is alters for the worst. 

In mid May I bought a Port to replace an older model and when my credit card statement came in they charged the correct amount but there was a second charge of $145 processed the same day.  It took me a number of phone calls to get to the right department and they said they changed their system and this has been happening and I would get my credit expedited.  It has now been 15 days and no credit and I am not getting a response from the person I was dealing with.  This is not the same company experience I used to get back in 2011 and I have a fairly large collection of Sonos equipment that may not grow in the future.  Very disappointed.

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting  at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business. 

Sonos is a well respected company with products usually excellent. However, I feel they are loosing “respect and followers “ of their products. Why? They never, never , never explain in detail why and what the updates are for. Many of us don’t need the updates and are ( or were) happy with the sound we had. Sonos needs to be more informative to the people who buy and support the company. And when there seems to be an issue ( or issues) , they should acknowledge it on the community page not waiting weeks or months. 

Hello, I have 2 fives connected as a pair and linked in surround to a beam. Unfortunately, when used as surround, I cannot listen to vinyl thanks to the jack plugged in a five. I have to remove the surround to see appearing the “local source” instead of “TV”.Why sonos does not allow local source when surround is active ? it seems ridiculous considering that the music from my vinyl can be listened to five and beam when local source is used.Someone can open a ticket top dev that feature ? :D  https://support.sonos.com/s/article/4837?language=fr 

I recently purchased a Move speaker.  My plan is to leave it plugged in with a USB-C power block all the time.  I do not plan on turning off the Move speaker since I listen to music almost every day in the house. Maybe 2-3 times a month, I plan on taking the Move outside and it will be on battery power.  The Sonos website talks about the lifespan of the battery being about 900 charges before the battery degrades to a point of needing a new battery.  So in my case, what constitutes a ‘charge’?  If I have to replace the battery every three years or so, even though I’m not using it very often on battery power, I might rethink the purchase and return the device.  I currently own two other Sonos speakers and a sound bar, running on a wired network.

Have a hard of hearing client. A Sonos Beam is used as the main audio source with a TV, where the Sonos One Gen 2 units are sued are rear surrounds. Question is, can the Sonos One Gen 2 units be programmed in a way where they aren’t in surround mode? Where they just double the front facing audio that the Beam is producing instead?Main reason I ask is, this retired client watches a lot of cable channels for TV content. Where much of the mixes on TV stations, aren’t mixed with Dolby 5.1. Where they are often times only stereo mixes. So the Sonos One units basically do nothing when viewing those programs on that platform/medium. He doesn’t really use Netflix & Amazon Prime & Hulu & all the streaming services that are all predominantly dolby 5.1 surround sound. He mostly watches news stations & PBS & NPR, driven off of a Comcast cable box, & all those stations really only do stereo L+R mixes. I didn’t see anything in the Sonos app, that would allow me to do what I a

Hi,New to Sonos and although IT technical new to sound systems in general. I’ve purchased the Outdoor speakers by Sonos and Sonance for our  patio being renovated. We have a planned party next month and the goal was to have the sound system all ready to go and connected to a Sonos Amp (although everywhere they are sold out). I’m trying to determine some good options and thought to get the advice of the community!? I think one option would be to purchase a receiver and buy the Sonos port, another a turntable and port, purchase another Sonos speaker like the move for the party and later install the amp etc..We are an Apple, Sony house at the moment. appreciate all advice! Thanks in advance.  

I have been scammed by this company. I purchased a Sonos Roam it was faulty so I contacted Sonos they said they would send me a brand new replacement. I sent back the faulty Sonos which has been received since I received an email that I would get my replacement within 1 to 5 business days, it’s been three weeks and I have not received my replacement I have chatted multiple times with them, I have called several times with the support people and I get the same answer that I have to wait for an email with the shipping information. How much longer do I have to wait? clearly I have been scammed! Be careful everyone! 

The categories in the search results for Spotify do not align with the categories in the Spotify app.  One of the consequences of this is that the S2 app simply omits all podcasts - because it doesn’t have that category in the search results. It’s pretty annoying to have to switch search devices, especially since they have different volume controls. Very clunky experience. S2 search result categories should match the categories in the results of whatever streaming service is being searched. Special call-out for podcasts which are entirely omitted. 

I am very dissatisfied with the treatment that Sonos gave me.  How is it possible that the most recent speaker that I acquired from Sonos from one moment to another stops working.  Sonos is a brand that supposedly prints quality in its equipment and that is why its speakers are expensive, however, a subwoofer with only two years of light use died from one moment to another.  Even worse is the fact that they do not offer an alternative to their clients when it comes to this type of inconvenience.  I am a customer with 5 speakers who intended to continue adding speakers to the system but with what just happened to me I will opt to resell the system as there is no point in having a good sound system if the company behind it doesn't care for your customers.  very bad sound