Though it must be very annoying to have a speaker lost and not receiving answers, maybe calling Sonos would help better than posting your prpblems on the internet.

Although Sonos has an Instagram account, to the best of my knowledge the support routes are live chat and telephone only, so it would be better to try those.

I have never seen anyone else on here complaining of being blocked, but I doubt that people are pursuing this sort of issue over social media rather than the suggested procedures.

I haven’t looked at Sonos social media much, but the few times I’ve seen people respond about support issues, they’ve been asked to contact support through other channels. I would not be surprised if that message to contact support happened before the screenshots presented here, as we clearly are not seeing the whole conversation.  Maybe, maybe not.

Sonos email and phone keep saying same thing. We did not lose your item at warehouse, please follow up with the mailing carrier. Have done this multiple times and carrier confirmed was delivered.

I have taken to social media and BBB because of this same response deferring responsibility

Rest of conversation. Email response customer service came back as the generic we didn’t lose it the shipping carrier did. This reached out to social again given this issue 

Maybe there’s more to this story, but it’s ridiculous that they blocked you. I mean these accounts exist to engage with people. Keep at them, try your credit card company for a charge back if it’s recent. Good luck.

While it is indeed ridiculous that you have been blocked, the Sonos social media channels do not offer any support for quite a while now. They even had their own support accounts back in the days which have been closed, so I doubt you will get anything from the official Sonos account. Unfortunately I think you are better off contacting support directly (and complain so maybe your case gets forwarded to a manager).