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Dana M
Contributor I
August 14, 2022

Hey Guys

  • August 14, 2022
  • 21 replies
  • 444 views

Hey Team.  I’ve had sonos products for 10 years, and they’ve never worked for longer than 2 hours.  I’ve tried hard wiring my entire system, I’ve done wifi…. Literally everything.  It’s hard to imagine that nothing works, I can’t listen to my music, and these products are still sold.  I’ve spoken to sonos support hundreds of times, I reboot my wifi, unplug all of my units daily, yet nothing works.  There couldn’t be a more frustrating music platform.  

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Dana MAuthor
Contributor I
October 19, 2022

A little update on my situation.  Just wanted to thank everyone for your input and willingness to help me out with my system.  Anyways, this past week I carved out a couple of hours to fix this and I did it… with a little (a lot) of help from sonos customer service and my IT friend from work.  After numerous diagnostics, we figured out that I had some speakers on IP addresses which were public somehow and a faulty Ethernet cable connected to my play 1.  I also rewired and moved my connect and connect amp to have more of a clear path to my router and all seems to work perfectly.  Thanks again 👍

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