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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,882 Topics
  • 15,614 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1882 Topics
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
trueplay sign in

If I go to the trueplay option on the app, messsge pops up for me to sign in. I don’t remember this being the case before. If I’m on my app why do I need to sign in? 

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controlav
1 year ago
G
Good tuneContributor I
asked in General feedback and conversation
shipping to Canary Islands Spain - Customs clearance

Hello everybody, I’m trying to get in touch with customer Support on the phone, unsuccssfully so far. How can I claim back VAT charged singe customs will charge me again taxes on the Canary Islands?thank you for your time, best regards

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G
1 year ago
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Shack13Contributor I
posted in General feedback and conversation
sanus ss22 are you happy with them?

Ok, I’ve read the long threads on safety for sanus wss22 speaker stands ( after ordering a pair) , now my question is,… is anyone happily using them with no issues?? Mine will be here next week but have I wasted my money?? I don’t have young children and an old dog but they will be behind the sofa where people walk past umpteen times a day , I opted for sanus due to price and the fact they are a tad higher than the rest and the back of my sofa sits at like 33” … I am a tiny bit concerned I’ve wasted my money??? Any reassurance from anyone?? thanks 

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S
1 year ago
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AquasContributor I
posted in General feedback and conversation
Sonos offer ´Apple gift card with purchase at Costco

Do any one having a terrible time with the Sonos form to get the Apple gift card $50. No matter what l do (photos of the bill and the Sonos Beam bar) it refuse my formAny one with ideas ????

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A
1 year ago
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wasn't what i expectedContributor I
posted in General feedback and conversation
not impressed

Sonos i expected a superb sound and i am not impressed with the price and sound. I think my polk surround was better sounding and  after a few hours of watching a movie etc it’ll shut off 

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Corry P
1 year ago
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LalexanderContributor I
posted in General feedback and conversation
Upgrade Return Labels

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

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S
1 year ago
C
CC6004Avid Contributor I
posted in General feedback and conversation
S2 controller for PC color scheme

My S2 controller for PC has a black background with dark grey sliders to grab and scroll through the song titles.  I can hardly see the dark grey sliders due to lack of color contrast against the black background.  I see that this has been a complaint on here for a decade, yet the controller’s skin color  is still nearly unreadable.  What is the solution for this S2 controller problem?  

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J
1 year ago
H
hishambazContributor II
posted in General feedback and conversation
Search Experience

Everytime a guest comes over and tries to search for a song using my android devices they fail.Without exception. I can see the frustration with the search user interface. I have to step in every time and explain the tabs on the top and the bucketing of results by service and how to drill down.Everyone trips up on the search UI. This is the most important feature. It also poorly represents the product for potentially new users. There has to be a better way

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H
1 year ago
V
veppContributor I
asked in General feedback and conversation
Sub Gen 3 - Uneven panel gap

I just got my Sonos Sub gen 3. At closer inspection the panel gap on the back of the sub differs between 0-2mm. (See images) Is this to be expected? Should it affect the sound in any way? If it’s only cosmetic I can live with it. Even if I’m a bit disappointed with the craftsmanship for such an expensive product 

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buzz
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
14.19.1 update low volume issue…..

Reason why I’m not going to update 14.19.1…have read a few posts on this. Low volume seems to be a repeat issue..again. Example…  

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Dogdad
1 year ago
K
kay kContributor I
asked in General feedback and conversation
Sonos order not delivered to my address

I ordered Sonos arc on Nov 22nd, Sonos order history says package was delivered via FedEx on Nov 26th, but it was delivered to wrong address (Photo on fedex site is not my home and I didnot recieve the item). What are my options now? 

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Airgetlam
1 year ago
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Nearly CluelessAvid Contributor I
asked in General feedback and conversation
Where do you find answers to your own posted questions?

?

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Airgetlam
1 year ago
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emgeeseaContributor I
posted in General feedback and conversation
Purchasing on Sonos Website is a Joke

I am trying to buy a product from the Sonos website, and the pricing changes from the Shop price to the Cart price. WTF, Sonos?You can’t even make customer purchasing work smoothly?You guys seriously suck.

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E
1 year ago
A
Aotus13Contributor I
posted in General feedback and conversation
Sonos alarms : Please stop the loop playback

Hello, I have been a Sonos customer for years, I have several speakers (3 Play:1, 1 One, 1 Amp, 1 Beam, 1 Move, 1 Roam).In my room, I usually listen to music to fall asleep (at very low volume) and to wake up (at higher volume).To do this, I created two playlists: "Bedtime" (3 Mike Oldfield albums, in the original order), and "Wake up" (Genesis albums in random mode).To automate all this, I have an alarm at 7:20 am ("Wake up" playlist for 15 min) and then, 20 min later, an alarm with the "Sleep" playlist at the lowest possible volume, for 1 minute.This way, at night, I only have to press the speaker to start the music (or start an Alexa routine, which will turn off the lights, tell me my appointments for the next day and then start the playlist again on the Sonos in the room)But there’s one thing that complicate my life, though:- For alarm playlists, you can shuffle them or not, but for loop playback, you have no choice: it's on by default.This means that every morning, after one minut

3092
A
1 year ago
F
failingContributor I
posted in General feedback and conversation
Hidden Mic in Playbar?

Hi, due to some stalker issues, I’ve had to locate and disable all the microphones lurking in my home.  A recent sweep of the whole house lit up my old-fashioned Sonos Playbar as having a hidden microphone in the front right area.  The technician was adamant that his microphone-hunting device was keying on a mic hidden behind the fabric of the Playbar.  I did’t feel like destroying the front of the Playbar to uncover the mic, so we just unplugged it until I could get some feedback on this.  Any ideas?

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K
2 years ago
A
Allan BurnsTrending Lyricist I
asked in General feedback and conversation
trackers

What trackers does Sonos authorise in their apps?

1168
P
2 years ago
D
DipeshnContributor I
posted in General feedback and conversation
Dual Sub mini setup

With the introduction of sub mini how many people would love to see Sonos update the system to allow for dual sub mini’s to be added to a room setup rather then using its bigger brother?   

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Jamie A
2 years ago
M
maxda2022Contributor I
posted in General feedback and conversation
Stima per Sonos

Un prodotto, che conosco ormai da 10 anni e devo dire che me ne sono innamorato fino dall’inizio per la qualità ma non solo anche per la semplicità d’utilizzo! strano? ma è proprio così il prodotto è sempre stato al centro tra ti uso come utente base o ti uso come utente evoluto, ed è proprio per questo che ha fatto successo!!! ...ora vuole sapere se questa condizione potrà continuare? questo lo saprete solo voi se se se se riuscerete ad essere  abbastanza fedeli (cosa che non mi sembra) o abbastanza onesti e trasparenti (cosa che non mi sembra)!!! il momento è DURO per tutti quindi cerchiano di renderlo più facile tanto per gli altri quanto per noi stessi… SONOS 😋

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Sotiris C.
2 years ago
S
SONOWENContributor I
asked in General feedback and conversation
SONOSLIVE discount code - working for anyone ??

I tried to use the SONOSLIVE discount code, valid today only i believe, but it doesnt work when ordering 2 x Sonos One - Gen 2 ...

1102
Airgetlam
2 years ago
M
MJRLONContributor I
asked in General feedback and conversation
Registered products

My products are registered but I cannot determine where I look them up?  I’ve signed in, but no tab saying My Registered Products

402
M
2 years ago
M
MainframeguyContributor I
posted in General feedback and conversation
roam and google assistant cannot select bbc radio

See this thread JUnable to play BBC Stations though Google Assistant defaults to Tunein-bbc-stations-though-google-assistant-defaults-to-tunein-6868629 I have no idea how you justify closing it with no fix. I am forced to use alexa but it is very definitely not a fix for me.Just to ge clear, my issue is inability to select bbc stations with Google assistant (nor with sonos) I can only do this with the alexa assistant and thats not how I wishbto use my sonos roam. I would appreciate it if this thread is only closed if a solution has been made (and for me using alexa is not a solution)

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Corry P
2 years ago
R
RobertpaulsContributor I
asked in General feedback and conversation
sonos radio

After the 1 month free trial of Sonos Radio is complete do I get notified and asked if I want to be a paid user or am I automatically billed? Thanks

592
R
2 years ago
M
MrtsqContributor I
posted in General feedback and conversation
Your customer service and support is a faliure

After spending 90 minutes on the call with your customer service (Dante), and going through various and unnecessary steps, I was told that the product is not working and after 12 months 4 days, you would not replace my Sonos Move. Just unacceptable. I have purchased several products and was about to buy the new subwoofer, and will be auctining off my entire sonos system after the worst customer service ever!!!!

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ossodiseppia
2 years ago
M
MauroHarkerContributor I
posted in General feedback and conversation
14.18 is a master piece

14.18 a master piece...WAO...Really what they did on 14.18 to listen to music is phenomenal!My sonos One SL pair stereo are sounding like never before.In this firmware I performed trueplay (iPhone 8 plus) and I have it on all the time with an excellent response in all frequency ranges and I have the loudnes turned off which improves clarity.Bass at +2 is more than enough and the highs at +8.My living room has 4.6 meters X 6 meters and sloping ceiling ranging from 3.5 m to 5.Tell us about your experiences with this new firmware.WAORealmente lo que realizaron en la 14.18 para escuchar musica es fenomenal!Mis sonos One SL pair estereo están sonando como nunca.En este firmware realicé trueplay (iPhone 8 plus) y lo tengo on todo el tiempo con una excelente respuesta en todos los rangos de frecuencia y tengo apagado el loudnes lo cual mejora la claridad.Bass en +2 es mas que suficiente y los altos en +8.Mi salon tiene 4,6 metros X 6 metros y techo inclinado  que va de 3,5 m hasta 5.Cuenten s

4308
M
2 years ago
B
birdman522Contributor II
asked in General feedback and conversation
Need to update 14.18 on every iOS device?

A few hours ago I updated to Version 14.18 via my iPhone XR; it took 2 tries. My system is a Boost, Office (2 Ones gen2), Move and TV (Beam gen 2 & 2 Ones gen 1 as surrounds). Everything showed as updated and seemed to work well.  A few hours later I wanted to use my wife’s iPhone 13 to control the TV and was prompted to update on her device.  That took 4 tries, but everything finally showed as 14.18.  An hour after that, opened my MacBook Air to check a photo album while watching TV (using the Beam and surrounds) and was prompted to update to 14.18 on my Mac.  So, my question is - does every device used to access the Sonos App ( 2 iPhones, a Mac and an iPad) need to be individually updated? I do not recollect going thru all these device by device updates previously.  Thx

1364
Airgetlam
2 years ago
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