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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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2173 Topics
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uniqueusername5678Contributor I
asked in General feedback and conversation
After YEARS, Sonos still cannot remove old/previously owned, etc Products from account list.

Literally STILL annoyed that Sonos hasn’t found a way, nor given a valid explanation as to why they cannot remove products from our online account. Somehow, the old sonos are still logged into my spotify and because I use spotify with my new sonos products, other people are using my Spotify account through their speaker system. Spotify nor Sonos want to take responsibility and it’s been pissing me off FOR YEARS. (Yes, I’ve LOGGED OUT everywhere, yes, I’ve changed my password, etc.) It seems like Sonos is just being lazy about a functionality.

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Ken_Griffiths
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RCapperContributor I
asked in General feedback and conversation
sonos can't connect

My sonos 1 suddenly stopped working & won't reconnect. Any ideas? I have gone through all steps on set up and nothing works

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Airgetlam
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RobShamrock1Contributor I
asked in General feedback and conversation
Paypal Payment

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

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NZ24Contributor I
posted in General feedback and conversation
Sharing playlist with your friends that also have Sonos in there homes.

I have recently made an incredible playlist for Valentine's Day, and I want to share it with my friends who also have the system in their homes. It would be fantastic if we could share and spread the love of music. I have playlists for every holiday. I love the option of making them. I want to share them with someone in the Sonos community. Why can't I?

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thescarygrabberContributor I
posted in General feedback and conversation
regarding spotify and adblock

Ok, so say you use an adblocker that happens to also block spotify ads. I’m wondering if, when playing sonos (roam) from your computer inwhich you have the adblocker installed, will it still have the error of randomly pausing when an ad is meant to play, or will the adblocker resolve this?ive noticed a lot of people having issues with spotify and i want to know if this will happen to me too.edit: for anyone else who mightve been wondering, i just tried it after finally getting my speaker set up and. well. yeah, the adblock doesnt work. it stops randomly and then plays the ad when you pause then unpause. honestly, thanking god i got this thing as a gift and didnt spend any money on it because the general consensus, which i am starting to lean toward, is that sonos products are garbage.

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Stanley_4
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fpbContributor II
posted in General feedback and conversation
Possible solution for connectivity problems

About 2 months ago one of my Sonos speakers started acting erratically, disconnecting frequently, stopping after one song, throwing error messages, etc. The usual solutions did not work, or worked only briefly. Finally, a call to Sonos revealed that the speaker was trying to connect to a wifi network from a previous address about 5 years ago. Why this didn't cause problems until recently, I have no idea, but deleting this network from the list solved the problem instantly.I'm posting this in the event it helps someone, as I've not seen it explicitly raised elsewhere.

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krentContributor I
posted in General feedback and conversation
Network configuration?

Hello,I have a question about my current setup. Everything works smoothly, but I'm curious about its efficiency and best practices.My system includes an Amp, a Play:1, and a Play:3. For my wi-fi, I have two mesh nodes: a primary router and a satellite. The Amp is connected via ethernet to the router, while the Play:1 is wired to the satellite. The Play:3, however, isn't wired to any device. As of now the Sonos system uses SonosNet.Is this configuration optimal? Should I continue using SonosNet or configure the Sonos devices to connect through the standard network. Additionally, if keep using SonosNet, does it make a difference if the Play:1 is wired to the wi-fi mesh node or not?Thank you for your guidance.About My System:Play:1Sonos OS: S2Version: 15.11 (build 76247270)Hardware Version: 1.20.1.6-2.1Series ID: A200IP Adress: 10.0.8.22WM: 0---------------------------------Play:3Sonos OS: S2Version: 15.11 (build 76247270)Hardware Version: 1.8.1.3-2.1Series ID: A100IP Adress: 10.0.8.23WM:

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RikmirzContributor I
asked in General feedback and conversation
passcodes

Can I add a passcode to my system? Would like to stop people from gaining access to my system. 

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MusiqLoverContributor I
asked in General feedback and conversation
2 different systems in 2 different locations

I am slowly adding Sonos speakers into my home eco system and I loving it. Recently I purchased a new Sonos Play 5 for my office and planning to setup using my Sonos App. Can I use the same Phone and Sonos App to configure 2 different Systems based on Home or Work wifi?  What happens to my Spotify App on my Laptop will it automatically switch to network Sonos based on my home and work wifi May be its already answered before but I couldn't find the answer, so please help ML

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Ken_Griffiths
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DreekContributor I
asked in General feedback and conversation
15% upgrade impossible to use?

I am thinking of upgrading my old S1 system components and have the following upgrade discounts registered:One (Gen 1) 15% discount registered Play:1 15% discount registered Play:5 (Gen 1) 30% discount registeredUpgrading the Play:5 to a Five would use my 30% discount, no problems. But last week I would have been able to use the 15% upgrades on, say Era 100s - this now seems to be unavailable. Consequently I can’t see any way to use my 15% upgrades.Anyone else having this issue?

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Stanley_4
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Topbrick1Enthusiast II
posted in General feedback and conversation
Dropouts, poor wifi via Virgin Media Hub 4?

Having asked a question a year ago about random drop-outs, failure to connect to my music library on a home server, of my Sonos Theatre set-up and not getting any further forward, whether it be by many miscelleneous adjustments or calls to Sonos support, my only conclusion is that I need to switch my Virgin Media Hub 4 into  modem mode, and fit a a decent router. I would appreciate insights from others who have tried this solution to end drop-outs.

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AjTrek1
AjTrek1
posted in General feedback and conversation
Dolby Atmos (Spatial Audio) Music: My Opinion

HiFirst of all let me preface this novella 🙂 by saying I do not consider myself an Audiophile; which by one definition are:“…an exceptional breed of people who are fascinated by pure audio, motivated by sound quality and addicted to audio gadgets. Audiophiles take their passion for music one step further. They're curious about how songs are recorded and the science behind how sounds are reproduced”.With that said let’s begin….Some of you may have read my posts wherein I talk about “stereo separation”. IMO 99% of what one hears musically is not “stereo separation” in its purist form. What one does hear is music and vocals emanating from two speakers spaced at least 6 feet apart where there is a “sweet spot” in the center. The listener has a sense that all instruments and vocals are “dead “center providing the optimum listening experience. The people to blame for this misconception of what is “stereo separation” IMO are the mixing engineers. They rationalize the mixing strategy by sayin

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Airgetlam
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ppringle100Contributor I
posted in General feedback and conversation
Sonos customer service unable to understand why my system cannot connect to my ISP Wifi

After having spent about 4 hrs in limbo on the phone with various Sonos customer service staff about why it is that my equipment cannot connect to my Wifi, the 4th agent had the audacity to tell me that L2 is suggesting that I hard wire my equipment because that is the only way it will work in this configuration, the configuration being a simple Wifi setup in my new home. The audacity… So I spent upwards of 2000+ dollars on a Premium set of media equipment for its Wireless capabilities just to be told that its rendered useless now ? It’s not even 5 yrs old. How can this be ? At this point, I think I deserve money back for this, cause this is ABSOLUTELY ridiculous. God help you if you ask for an escalation, still on the call waiting for an email or ticket system or manager or something !!! It’s been 20 mins already… Jeez…. Like seriously ?

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BobE0302Contributor I
posted in General feedback and conversation
sonos is unusable

We have multiple Sonos components.Playbar w/ sub. Play5. 4 x Play3. 4x Play1. We use the Sonos 2 App. Our WiFi is strong throughout the house.  the issues: Speakers get out of sync while playing the same song and when grouped.  2. Speakers will stop playing for no reason.  3. Speakers will not play.  4. speakers will play erratically. Music plays then stops then starts then stops.  5.  Speakers will not be found.  6. Music services that previously worked stopped working.These problems are so severe the system is not usable. We will be trashing our entire Sonos system. No amount of troubleshooting has resolved the issues. No information from Sonos (the company) has helped resolve the issue.  We have been longtime customers and we are very disappointed in the decline of the business playback quality.  Adios Sonos!!!

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Stanley_4
chicks
chicks
posted in General feedback and conversation
Amir measures the Sonos Five

https://www.audiosciencereview.com/forum/index.php?threads/sonos-five-smart-speaker-review.51409/

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techie28Contributor I
asked in General feedback and conversation
Sonos connect cuts in and out constantly

Looking for a solution to Sonos cutting in and out. I’m an IT guy with multiple sonos connects hardwired to a solid enterprise grade home network. Tried starting over with factory reset for my Sonos Connects and Five. Worked for a while but much to my dismay, cutouts once again. Happens on XM and Spotify which are my main sources, both of which work perfectly well via desktop and phone apps. Sonos not so much.  Very frustrating, especially since there is no diagnostic capability to help trouble shoot this mess. Have been a Sonos user for 5+ years with no issues. Lots of posts on this issue, any magical advise on this issue. 

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Schlumpf
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jnnnnContributor I
asked in General feedback and conversation
HELP! I am trying to return a faulty Arc and sadly Sonos' customer service has been the worst I've ever encountered!

Hello Has anyone recently returned a product? If so can you please let me know how you did this and which method you used to contact Sonos? I’ve contacted the support number live chat, support@sonos.com and even ceo@sonos.com out of sheer desperation but can’t get anywhere! I purchased the product directly from Sonos so if this happened I could rely on their customer service but so far it’s the worst I’ve experienced.  I have a faulty Arc and contacted customer support who offered to replace the product. They sent an email the following day which said I would receive a follow up email with options on how to return it. I didn’t receive the follow up email and despite following up that email 4 times and contacting their online chat a further 3 times I am yet to receive any instructions on how to return the faulty item. It’s now been almost month and each time I speak to customer support I get equally evasive replies that I’ll receive an email within 24-48 hours or the representative will

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BlanoooooContributor I
posted in General feedback and conversation
playback speed request- listen to audiobooks at 1.5x

Such a major feature missing! Will be super helpful to add it. We'd love to listen to audiobooks on our Sonos system while doing house chores but the inability to play at our normal speed or 1.5x or 2x makes us not use it. Please add this functionality. 

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integrateAvid Contributor I
posted in General feedback and conversation
Feature Request - system Integrator Management Portal

Hi,It would be nice to have a portal that would allow monitoring and management - such as performing updates, changing settings and checking on any issues for all client accounts. this is available with most AV & network brands used in integration and sonos already have all devices connected to the network (and internet), as a means to provide quick support and remote updates.In addition, it would be good to be able to provide usage rights to sonos devices in the same installation - i.e. being able to have separate user accounts within the same system and then determining which devices are available to the specific accounts within the same system. RegardsK.

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AjTrek1
AjTrek1
posted in General feedback and conversation
Weather Alert

For those of you in the warm US climates or anywhere in the world …count your blessings. Pics are in Kansas City area.   

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GuitarSuperstarLead Maestro
posted in General feedback and conversation
2024 Sonos Product Releases?

A very interesting article was posted today from Bloomberg about Sonos’ 2024 (and beyond) product releases. It includes headphones, a set-top box, a new Roam, a new sound bar, and more. Here is the summary by Engadget (because of the Bloomberg paywall):https://www.engadget.com/sonos-long-rumored-headphones-will-reportedly-arrive-by-april-2024-195833525.htmlIf this is accurate, 2024 will be an exciting year for Sonos.

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Airgetlam
Bitt
BittAvid Contributor I
posted in General feedback and conversation
Random music appears only on Arc when not requested

While watching a football game last night on Arc + surrounds and Sub, the audio portion stopped and this random image and sound began to play (image) I saw it was Apple Music, however this is not in my music collection nor have ever played it. It appeared out of nowhere and I was not able to return to game until shut off the TV and closed Sonos app and waited a few minutes. Or it may gone away on its own? I would like to know how or what causes this phenomenon? 

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craigbremContributor I
posted in General feedback and conversation
Dilemma question - please advise

Hi allSo back in nov during the crazy Sonos sale, bought the arc at a discount of 809 usd. In the country that I’m in, the official Sonos goes for 1285 usd. The arc is sitting in the store as this was a purchase for the anticipation of my new house in q2 2024.It’s considered brand new and now, there’s a buyer wanting to buy my arc for 1134usd.Now, that’s where the dilemma lies. Should I:A) sell and wait for arc 2. B) sell and wait for another arc 1 discount, essentially getting a bigger discount for arc 1. C) do nothing and focus on energy or something else like house renovation planning.Thoughts?

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MythicbeastAvid Contributor II
asked in General feedback and conversation
DITTO: “HELP! I am trying to return a faulty Arc”…sonos support is terrible so far!

Unfortunately, I’m experiencing the same issue @jnnnn posted about earlier.  On Dec 8 I discussed my Arc issues with a tech via phone.  She told me “this is a known issue” and said the defective Arc would be replaced. A ticket was generated, I was told to expect an email with details pertaining to the return.  To date, I’ve not received an email regarding the return. Despite 3 chat sessions and a phone session each of which ended with the explanation that the next level tech assigned to resolve the return was “not available”. To get the same response on 4 separate occasions is…poor.  Sonos support, anybody out there?

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Varvolley11Contributor I
posted in General feedback and conversation
Sonos, you are not Alexa.

I have used Sonos in Chicago and also in New Jersey.  I have had many problems connecting from my iPhone.  Sometimes I want sound in one room, but my iPhone cannot detect the exact room.  There seems to be a lot of connectivity issues.  I have experienced joy with Amazon Alexa because she always gets my song right and plays it on time.  Unfortunately, Sonos cannot figure out what I want.  Lady Gaga?  Elton John?  Just play it.  And, if you have these long sound bars and you want to turn the volume off or make the volume lower, why is it so difficult to figure out?  I have spanned my hands on this stupid bar, and I cannot get it to turn off.  Sonos devices are not user friendly.?? 

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AjTrek1
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