Your new Sonos app does not work properly I have made two phone calls and two online chats and getting nowhere
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Check out another conversation I have on the topic labeled The latest Sonos Upgrade. I had the same issue and finally got through it. This string should at least give you some ideas. I waited almost 80 minutes on the phone yesterday and then while waiting I finally got it to start adding my Sonos speakers.
Not sure if this link will work or not for you:
The latest Sonos Upgrade | Sonos Community
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