General feedback and conversation

Le insto a que reconsidere la reciente actualización de la aplicación Sonos y evalúe la posibilidad de volver a la versión anterior. La nueva versión no ha cumplido con las expectativas de los usuarios y parece haber sido desarrollada sin tener en cuenta las necesidades de los clientes. Las funcionalidades añadidas no ofrecen un valor añadido significativo y han generado comentarios negativos generalizados. Esta dirección podría costarle la lealtad de clientes valiosos y dañar la reputación que ha trabajado duro para construir. Estoy dispuesto a darle otra oportunidad para rectificar esta situación. Sin embargo, si no se realizan cambios oportunos, nosotros, como usuarios, nos veremos obligados a desalentar el uso de sus productos. Edit:I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for cus

When will Sonos leadership address users, investors and media concerns about the new 80 app? How long does the world have to wait to hear what happened and what you all plan to do and when?

No way will I buy this new Sonos product, probably the headphones. Sonos cant get it together these days. Lost faith in them and at this point, wouldn’t recommend Sonos to anyone. 

If you are having success with the new app please don’t comment on topics and others frustration about the app. Us that’s having problems like products not working not connecting won’t update etc. due to the app. Even if we have the latest version fastest internet/wifi it doesn’t matter it’s the app. I’m happy for those the app didn’t affect. But for us who have useless products right now you’re not helping the issue by saying the app is great good luck. Please stop.

When will you replace this beta application full of bugs you have send out? it is slow, no logic at all in the interface, looks like something made by a preschool kid.it can’t be on purpose you have released it? /Lars

Nothing works on the „new“ App. Interruptions, Delay, you have created the worst case ever. what kind of substances are you consuming so that this is the result?  PLEASE get the old App back!   

Sonos with some justification has promoted itself as a premium brand but now needs some new laurels to polish. Originally a terrific combination of sound, style and simplicity worth paying for when the cost of competitors' products offered significant savings, I am now reminded of 'bloatware' conversations of some years back with every update. Sonos, get a grip; the latest update is underwhelming, pushy, and in the case of my music library, spectacularly useless. As an older (68) user who still enjoys quality sound and design but has little interest in anything other than playing what I want to, when I want to, I'm asking sonos to consider (many?) owners and users like me who would appreciate a 'sonos light' (lite?) interface, or the facility to make it so. Take the time needed, keep us informed without puffery, but crucially, get it right. I used to recommend sonos without hesitation, even enthusiastically. Not now.

Elendig navigering etter oppdatering i mai. Faller ut, stopper opp, må resette ev resette slette app sette opp på nytt Moderator Edit: Google Translate- Lousy navigation after update in May. Drops out, stops, must reset possibly reset delete app set up again

This new Sonos app is complete garbage, is there a way to revert?   For the record I love Sonos and use it in many different places but this is the end of the line if I can’t back to the old app.  It’s so bad.   

Just got a port and began the setup process. I created a profile and verified my email. After the initial setup and before I’ve been able to do ANYTHING, there is a forced update. This kicks me to the site to log in and I get the error that I need to log off and let the “system owner” log in to do the update. I’m dead in the water. needless to say, this expensive brick is getting returned. I’m glad that it only took one component to learn that the Sonos ecosystem is complete garbage. Judging by the recent posts, mine is FAR from an isolated experience.

I’m one of those smug, self-satisfied people who has auto-update turned off, and who expected to be able to stay with the old app until this mess has been sorted out. But no - even with auto-update set to “off” my app has been updated and now my TuneIn stations won’t work and my Network Shares won’t work. Just the helpful error message “Something went wrong”.However… the open source client NOSON still appears to work perfectly. I can still play tracks from my Network Attached Server, can set alarms, can play all of my TuneIn based radio stations - can even play music from the PC’s local disks.Of course it’s only a solution if you already run one of the common versions of Linux (you can install a current version of NOSON for free straight out of the standard repositories), or with Windows/Mac, if you’re willing to run it under something like VMWare - not technically difficult but a bit of a pain to have to do.But it did make me wonder - if a one-man development team can do such a great

My Sonos system has 2x Play:5 (gen 2), 4x One and 4x One SL. Everything worked fine until the recent app update.  Now it just won’t play any music.  No matter which service it is (Spotify, SoundCloud, whatever) it just won’t play.  I select the music, it just won’t load and play.  I’ve already disconnect and reconnected all the services, didn’t help at all.    Any suggestions?  Thx!

How Do I Remove Sonos Radio as a Music Source?I don’t want it.  I can remove every other source.  Remove this one too.

If I had a vote I would have not changed the interface on iOS, just improved items. I’m happy about the speaker individual adjustment but that is where it stops. I have 11 Sonos devices and am not happy w an auto update that blew out my connectivity. below are several items but an initial problem right now discovered this morning since everything is now up and running… I turned on the app with my iPhone, but my iPhone is not turning off the Sonos. I have to tell Sonos to turn off through my play one.There is some kind of glitch…  The rest of the stuff below is what I’ve discovered since yesterday afternoon… Have a good readLove my products! don’t like this change! Image 1 - what happened to play/pause on display?!? Have to go a level deeper to pause or shout Sonos off!Image 2 no volume # in this page for group speakers… so you can’t learn what # is what level Image 3 you have a selection to play everywhere but why not an unselect all??? also… why is the font and images so big?!? You ne

Sonos used to be a family of great products that were consistent and worked. Whomever they hired to make the decisions and set the strategic direction over the last couple of years has failed spectacularly! The complete ridiculousness of the S1 and Sonos app is something that any company that cares about the perception of their aptitude would have avoided at all costs, and the newest app update appears to have been designed by the three blind mice! Add to that over the last couple years their devices just randomly disappear from the app and lose connectivity. Their answer from them is “it must be the wifi network”, and factory reset or move the device. I have been a network architect for 20 years and have never seen a better example of a company that is literally drowning under the weight of their own lack of understanding and ability. Perhaps instead of redesigning apps in the worst manner possible, spend time and money fixing the existing issues and returning the products and experie

I have been 100% behind Sonos for ~20 years with major investments in Sonos products and some significant Sonos stock shares.However, the latest Sonos iOS App is a disaster and is at best represents a beta test version for select beta test users. No doubt this well eventually result in an improved UI experience. The beta version forced on everyone is a total disaster. This marks the 2nd major Sr. Management screwup in recent years that I am aware of. However, the 1st screwup management was wise enough to take shift action to correct the situation. This 1st screwup was there initial promotion of providing a 30% discount in exchange for allow Sonos to disable your older noncompliant HW that would not work with S2 App. The public quickly altered them that this was an insane unacceptable solution and they quickly changed their policy to not disabling the S1 older equipment and provided the 30% discount.Here we find ourselves again, in what is even a much worse situation as a result of forc

My son accidentally pressed the infinity button and factory reset my new sub and now after finally re registering it, it won’t assign back to the room it is in? Have tried all sorts of things as advised on here. I can assign to another room, just not to my Arc?Can anyone help me please? Have been on it for two and a half hours now and near broken!Thank you in advance. 

Why in the F*** would you remove the sleep timer and alarm functions on the latest app ? Are you frigging morons, yes that's a serious question. My app updated itself and now those 2 functions that I used ALL THE TIME are gone. Who is the idiot that made that decision, are you trying loose business or just had a lobotomy.

SONOS has seen fit to release an update on its app with some features absent.If you want to use the alarm or sleep timer then (caps lock alert): DO NOT EVEN THINK ABOUT UPDATING. Other features, which I don’t use so am unaware of their absence, may not be available too.The “Customer Experience” team has told me: “features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months”. Months??!! I used to use the alarm feature every day -  not now thanks to this “upgrade”. Why SONOS has launched an app update that’s clearly not ready for general release beyond beta is beyond me.The whole thing is an utter shambles and spoils the SONOS brand.This customer is not happy with his experience. 

Why oh why do companies install a completely new app when clearly it’s not been tested it’s not fit for purpose. That same old adage comes up again if it’s not broke don’t try and fix it.in other words the app is crap

I open the new app , it says can’t find your system. So I do all the good things, roboot router, reboot speakers , reboot iPad . Works! Bravo. 3 hours later, no music, open app,it  can’t find system. Repeat. Happens at least twice a day with this staggeringly poorly written new app! Hopefully Sonos will decide they goofed and do something positive, but unlikely. FYI Alexa has no trouble finding the Sonos speaker system, and can play from my Amazon music account, radio stations etc. and my router always says the speakers are online and working. It is only the Sonos app that cannot find the Sonos speakers! Maybe I can train Alexa to do everything I wanted the app to do??

HiI installed 16.2, and now my local music library has disappeared. The music is held on a Windows Server 2022 file share which is NOT SMB1, it’s SMB2 or SMB3. I can see Windows Event Log errors showing: An account failed to log on.Subject:    Security ID:        NULL SID    Account Name:        -    Account Domain:        -    Logon ID:        0x0Logon Type:            3Account For Which Logon Failed:    Security ID:        NULL SID    Account Name:        HOME\Sonos    Account Domain:        -Failure Information:    Failure Reason:        Unknown user name or bad password.    Status:            0xC000006D    Sub Status:        0xC0000064Process Information:    Caller Process ID:    0x0    Caller Process Name:    -Network Information:    Workstation Name:    -    Source Network Address:    10.10.10.124    Source Port:        59138Detailed Authentication Information:    Logon Process:        NtLmSsp     Authentication Package:    NTLM    Transited Services:    -    Package Name (NTLM o

I’m a long time user of Sonos products with over 20 devices installed in my home.  I also have quite a few streaming services.  Since the upgrade on my phone there are 2 sources that I can NOT find or navigate to, and I’m getting really pissed.   The first is the basic “TuneIn” service.  under my channels I have 40+ items to choose from.  You can not currently find it.  If you try and add “TuneIn” they are pushing their Premium Service that requires an account and I’m sure will not contain my added channels.  Where did the base service go?Second is the Sonos Playlists music source.  It use to be easy to navigate to and pick a playlist.  Now it is nowhere to be found.  I have 50+ playlists that a great amount of time was spent creating and again, the new interface does not provide a way to see them. Sonos, this upgrade is a huge step backwards in my opinion. Not sure who approved the UI but they obviously have not used the old interface enough to know it.  Also half of the info blocks i

C dommage… les détails ! Comme les alarmes même sur ma chaîne de 1993 j’ai un timer  Moderator Note - Translation by Google:It’s a shame…the details ! Like the alarmseven on my 1993 channel I have a timer

This app is complete trash. I can't play anything. When it finally decides to play a song, I can't change it, or turn down the volume or change rooms. GARBAGE. I have 5 unusable speakers now. WTF!? I bought my first speaker in 2014 and have been using it nearly everyday since. This app is UNUSABLE! I can ant listen to music.