Fix & Optimize

Spotify has randomly stopped working. I have reset my Sonos. I have reset Spotify. I have signed out of Spotify and re-sign into Spotify and nothing is working. It randomly stops working, will not connect, skips songs mid play, stutters, and speakers lost syncing with each other cause the sound to be salted per room. It will play Pandora and every other type of station that I have on here, but Spotify is the only service I have issues with. Is there a workaround to make it start working again? Is it an issue with Spotify or an issue with Sonos not being able to talk to Spotify? Is there a fix in the works to make this a better experience? Or is there an upgrade coming so that it stops doing this? It’s really frustrating and why have a Sonos system when I can just use a Bluetooth system?

Can the new Sonos Ace Ultra be used at the same time as the Arc Ultra? I would like to be able to wear the headphones while watching TV with other people and be able to watch the show while not being distracted by conversations.

Hello, I recently purchaseed a new hp laptop running windows 11.  I have the sonos 2 app on my android phone.  I did share the folder, made the changes in the firewall, etc.   The music folder is on my laptops hard drive.  The network path is:  \\RSL-NEW-HP-OMNI\MusicWhen I hit “add shared folder” from the Sonos 2 app on my android phone and input the above network path I get the following error message:  “\\RSL-NEW-HP-OMNI/MUSIC is no longer available.  This library’s device may not be powered on, or the path mayh have changed”.I still have the folder \\SCOTTNEWLAP/MUSIC in my folders from my old laptop which is no longer working and has been destroyed.Any suggestions to remedy this situation would be greatly appreciated.Thanks!  Scott

Since the recent Amazon service update, the Desktop app has a blank line instead of “Albums”.Amazon Music / Collections / LibraryThis is because Amazon’s presentation map uses invalid StringId values here:It should not be using StringIds here, it should be using tokens of “title” or “artist”. Once the pmap is fixed, the Desktop app will work normally. (Other DisplayType entries have similar errors).

Jumped on it as soon as I got today's email announcement. Had to call in to get upgrade credit applied. Looking forward to impact on sound stage of whatever they're calling  "AI assist"

I love the new products and enhancements recently announced. Great stuff.BUT, it has been a year since local library indexing was broken. When are we going to see some movement on this? It is just crazy that this isn’t on someone’s radar as a priory to get fixed.I know Sonos employees don’t frequent this community, but it sure would be nice to get some feedback that this is going to get fixed.

I've gone through all the universal control settings on my LG TV and selected optical and Sonos as the manufacturer. I've turned off SIMPLINK (LOL btw) and auto device detection. I've successfully gone through the remote control setup (TV had to be off to get that to work) on the Sonos app. The LG "magic remote" just refuses to work when the TV is on. Why would LG make it specific to the point you can select Sonos as the manufacturer if it just reverts back to RF/WIFI or whatever when the TV is on? I found some trick that if you hold the back and home button for 5 seconds it disconnects the remote smart features, at which point it does actually change the Sonos volume, but then the remote just reconnects when you hit okay. Am i doing something wrong or is this just a lost cause?

Recently Played seems to have disappeared from the Home screen, and no way to recover it - anybody know why/how to recover? I find this one of the most useful features when ‘channel hopping’ over my favourite radio stations.

We recently built a patio cover and wanted to add some speakers. Having some experience with early Sonos speakers and still using my old play 3’s inside I decided to go with two ERA 300’s for outside. They are great as music speakers! We then added a TV outside and that’s when I thought, why not play my tv through my new ERA 300’s, only to find out it’s not that easy… So my question is, how do I use my already mounted ERA 300’s as TV speakers, NOT as surround speakers. If I add a Beam Gen 2 will that send the audio signal to them as just stereo or a mono signal? Or do I need something like a bridge? I also see the newest Beam is available for pre order, will that work instead? Any help is appreciated!

Hello, simple question.... what are the chances that Qobuz Connect will be operational by the end of 2026?

Why doesn’t my tv remote control all my devices?if I turn on (utilize) all my speakers and use my tv remote (Samsung), it only changes the hdmi wired Beam. The tv control will change volume up/down and mute.  The side speaker have to be adjusted through the Sonos app. 

Good news for folks with no rear power outlets or limited room.https://www.sonos.com/en-us/shop/beam-ultra-blackWhich Sonos speakers work as surrounds with Beam Ultra?A matching pair of the following speakers will work as surrounds: Sonos Play, Move 2, Era 300, Era 100, Sonos One (including Sonos One SL), Sonos Five, and SYMFONISK (Gen 2) speakers. You can also use Amp to power in-wall, in-ceiling or other passive speakers as surrounds.

A recent update completely broke it for me, i don’t do streaming, i buy the albums i want (this works best for me).  As of the recent update (i don’t know which update exactly as i hadn’t listened via sonos for a couple of months):I i select the Amazon service followed by library fllowed by Albums i get all the albums in a random order (possibly purchase order?) and no way to sort, this is next to useless when you have several hundred albums If I click on an album i expect to get the tracks on the album (always have up to now) but all i get is the option to play that whole album, no tracks are listed at all. Related to the above some (seemingly not all) albums will then shuffle other songs not in that album into the album (text states “Shuffled with similar songs. For on-demand playback visit https://amzn.to/gb_am_in_sonos”), the address just takes me to the amazon us homepage which is of no help all the sonos favourited items i had no longer work, they show in the sonos app but simply

I'm trying to add a shared music folder from my Windows 11 PC (hostname: DESKTOP-I92FCEI) as a Music Library source in the Sonos app, so I can play it through my Sonos Port. I consistently get an error stating the computer/path cannot be found, regardless of the exact path format used.What I've already tried, with no success:Verified the folder is properly shared on the network (share name "d", full path D:\Ma musique), with correct read permissions. Confirmed my computer's network profile is set to Private (not Public). Enabled Network Discovery and File/Printer Sharing under Advanced Sharing Settings. Checked Windows Firewall rules — allowed "Sonos Desktop Controller" and "Sonos Library Service" for both Private and Public profiles. Confirmed no third-party firewall is active (only Malwarebytes, which has no firewall component). Tried both the computer name path (\DESKTOP-I92FCEI\d\Ma musique) and the direct IP path (\192.168.2.16\d\Ma musique). Confirmed my Sonos Port (IP 192.168.2.

Eighteen months ago, or so, i was prepared to dump all my sonos kit in the bin, when the software was absolute rubbish. What has happened since, I know not....... someone has got there act together. I have not got all the latest stuff , original Playbar, Sub, Sonus 1 as surround sound. It sounds absolutely fantastic and I commend who ever got thus stuff to work, as it should.This is just a thank you to the tech team , for sorting this out.  I have a surround system for both tv and music which is as good as it can be....... well done !!! 

After the latest Sonos updates, I’ve been unable to select any of my imported playlists on my Sonos system import from my Mac.  I’ve installed all software updates, both OS and Sonos, on my Mac and all of my devices.  I can play Mac playlists on my Sonos that were selected before the updates, but I can’t select any new playlists for playback on my Sonos system (which makes it even stranger)….   The system will allow me to select songs, artists and albums, but not play lists.

Good day, I have noticed significant "sibilant" or "hissing” sounds on Beam Gen2 when listening to BBC Radio 4 (spoken word). Therefore, the speakers were returned.Which other Sonos products do not have a similar issue? Thanks!

Bit of a weird one, setup is 8 Play:3, roam & one amp everything was fine, now when I play our playlists from SoundCloud all the play3 speakers are fine, but nothing comes from the amp… tried removing the amp and reading to system, removed and reauth SoundCloud more times than I can remember. Any ideas?

Popmaster podcast on Rayo not updated since 12th June 2026. Please fix.

How do i add my Brennan music library so that i can see it in the Sonos app and select music to play

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Hi Sonos Team and Community,I would love to submit a feature request to improve the user experience and UI of the Sonos app when browsing external music sources (like a local music library on your NAS).Currently, when you search or browse by Album, the app only displays the Album Title in the list. It would be incredibly helpful and much more intuitive if the Artist Name was displayed directly underneath the Album Title.When you have a large music library or are looking for specific albums, seeing just the album name makes it hard to distinguish between them at a glance (especially for self-titled albums or common album names). Adding the artist name would allow users to find the correct album instantly without having to click on it first.Please upvote or comment if you agree and would like to see this visual improvement in a future update!

Sonos app seems to operates independently on my iPad and iPhone. Not long ago they operated as one device seemlessly!

I am having issues with my 4K UHD Blu-Rays playing full Dolby Atmos on my current setup. I play use PS5 that is connected to my Samsung S90F. I have Beam (Gen 2) and SYMFONISK rears that support Dolby Atmos (when streaming or playing games, I have no problem with Atmos.) When I start playing an 4k blu ray with an Atmos track (in this case, Dune: Part 2), my sonos app is saying that it is only receiving "multichannel pcm 5.1" when it should be receiving Dolby Atmos. I saw people suggested selecting "pass-through" on my Samsung TV but this did not help. Any suggestions on what might be going on?

After working great since purchase my Sonos Beam Gen 2 has started switching the TV input back to the Sonos HDMI 1 EARC. Within a couple of minutes of choosing an input for Amazon Firestick it switches back to Sonos. Any ideas on how to fix? I’ve tried unplugging the TV and Sonos. I also tried a new HDMI cable. Thanks