Fix & Optimize

Hello Group,I currently have an Arc Ultra, sub4 and 2 ERA100’s in our living room. During the day I have my desk setup near the TV facing our couch. I would like to be able to listen to just the ERA100’s and the sub4. Is there any way to have 2 different “presets” for a surround setup?

TCL tv not connecting to soundbar 1st gen  

I recently bought two era 300 in stéréo mode, guys you did a super great job here - it.s like to have a paire of studio monitors - but please why it.s impossible to manage the left and right channel and also why so few set up in the equalizer mode compared to an Arc ? Tks

I am concerned about RF.  Can the WiFi radio on the ace ultra be turned off if not in use?  Same question for bluetooth when listening via usb c.  I want to know if either f both of these radios can be turned off to avoid RF.  This is a specific question for the Ace Ultra Headphones.  Thanks

I have a Samsung Frame TV - QN75LS03BAFXZ (2021) and a Sonos ARC gen 2My issue was with the TV settings, not the ARCThis is how I fixed it.Pulled out all cables and power supply on the backend (Sonos Connect, now Sonos Port)  I did not go behind the TV to disconnect and reconnect. I did a factory reset on the TV.These are the settings that worked for me.  Caveat - The TV still loses the HDMI output choice that has been saved occasionally.  Sometimes I must go back in and make the proper selections again.Go to HOME screen Select SETTINGS Set SOUND OUTPUT to Sonos Arc (HDMI-eARC) Go to INPUT DEVICE manager Go to CONNECTION Go to EXTERNAL DEVICE MANAGER Select Anynet+ (HDMI-CEC) Select INPUT SIGNAL PLUS and make sure that the proper HDMI selections are there.  My setup has 2 HDMI inputs used: HDMI 1 & HDMI 3.  Make sure that all the proper HDMI selections are selected. Mine drops one of the HDMI inputs sometimes and that’s when I have the problem. Go to the SOUND menu. In EXPERT setti

Can the WiFi radio on the ace ultra be turned off if not in use?  

I have noticed two problems with Sonos and Apple lately.  These problems have been seen on a relatively new imac and a mac air. The problems are: open sonos from dock and it just sites. i got to finder and its not responding. close out and send report to apple. when it does open at times comes up with can’t find your system - check firewall. close out of sonos re-open immediately and no issues.i do wonder if the two are related but unsure.  

I’ve added YouTube music to my list of services on Sonos. I have playlists and liked songs but nothing shows up on the Sonos app under YouTube music, says no playlist found. .. thinking I’m missing a step. If I go directly to YouTube music on iPad, iPhone, or tv.. they show up.The YouTube page on Sonos is pretty much zero.. anyone use this music source on the Sonos app? Pic if what I get.

My speakers don’t seem to be loud enough 

Hello,I have 2 questions, but related I suppose :I wanted to re index my local library, but my Sonos windows app does not seem to work anymore. I tried to upgrade it but it is nowhere to be seen on the Sonos web site, is it being deprecated ? I realized there now was a web app, but it does not seem to allow library re-indexing.So bottom line, how can I now re-index my local library ?Thanks 

J’ai acheté un ensemble arc ultra et le caisson sub 4 et pas moyen d’appairer les deux! Que faire? Quelqu’un a-t-il déjà eu ce problème et si oui comment a-t-il été résolu???merci d’avance pour vos réponses 

The speakers ping at higher volume. Definitely over priced...

HejPludselig holdt DR Lyd op med at virke.I appen står der: DR Lyd - Ingen indholdselementer tilgængeligeJeg har fjernet DR Lyd og lagt den ind igen, men samme problem.Hvis jeg ser på: https://status.sonos.com er der ingen problemer

Google Assistant timers on Beam are created and count down correctly but make no completion sound. Google Assistant alarms on the same Beam sound normally. Issue persists after removing and re-adding Google Assistant. Is there a bug? It was working fine until a few weeks ago, I haven’t touched any settings. 

Had same issue with Sonos as it starts with wrong room. Since there seems to be no option to assign a room as default,  I solved this issue with the next solution. Rename the room you want to be the default room by adding a 1 as prefix.  For example 'Living room' becomes '1 Living Room'. Do the same for your other rooms by using a 2, a 3 and so on. When finished close and re-open the app and notice the room that starts with 1 is now your default room. It works fine for me!

How do I connect a new remote to the sonos

Our house had a millisecond power outage midday and most Sonos products came back online after the router reset but Beam only plays tv audio via HDMI ARC and does not show up as connected in the SONOS phone app. I followed all SONOS help articles but the issue did not reconnect the Beam and there  is no article for how to reboot the Beam. I did all the power off protocols. Any suggestions?

I have been unable to lock Sonos settings for my Play Portable on iPhone 17 Pro MaxiOS 26.6 Sonos S2: 87.01.7 Version: 18.6 (build 96.0-79160)The settings are:Alexa Wake Word Bluetooth Idle Auto-Discount Battery Saver WiFi Power SaveI have been able to lock the above settings using my Android TabletAndroid:16 Sonos S2: 87.01.8 Version: 96.0-7960Ironically when doing so on my Android Tablet they appear as set on my iPhone. Incidentally, the Alexa Wake Word works as well.There is definitely an issue with Sonos running in iOS at least in my region. Another member in the UK indicated that their settings were working in iOS; although I don’t know which version.I have submitted Sonos diagnostics for iOS and Android 

Does anyone know when the new sonos ace ultra are being shipped out, am i right in thinking the 29th or has anyone received there’s early kind regards 

I’m just checking if the IPhone 17e is still incompatible with Trueplay tuning and if not if there is a timeframe for when it will be ready. Best wishes

Does play s3 speaker still works on 2026?! 

Hello all,We have been waiting for so long to use Sonos move speakers as surround speakers, and finally it is there… but only working on 2nd generation of Move Speakers ?! really?! Can someone explain me why 1st Gen don’t have this ability ? Technically I mean, because software pov, I’m sure it’s not an issue. 

Hello Sonos community. For some time I have been sending my audio up to my Samsung tv from my Oppo player that I use. Bdp103. As we all know Sonos products don't support DSD from our 1 bit DSD sacds. So much for DSF files on our stick drives from previous files that we as music lovers have purchased. Well as our Prestine SACD players that are converted to pcm to be decoded from the same layer on our players that are 5.1 or 3.1 from 2ch sacds and we send them up the ladder to our tvs that our player is sending out the tv is the culprit giving is basic stereo that our players work so hard for us to hopefully enjoy 5.1 ,wwe all see stereo pcm This doesn't have to be no more. Why? By getting a audio extractor. Orie is the one I have HDA 934. Player is in the source input 3 Output for eArc goes directly to the soundbar arc/ Arcultra. In the EDID management where it says Auto you select that mode and leave it for sacds .leave tv on which only gets the video not the lovely Audio that our tv b

Why my Sonos move doesn't start?

Dear Sonos Team,Can you please add a Full TV Audio option for Era 100s used as surrounds.Currently, they only play surround-channel content. The workaround is to separate and group them with the Arc Ultra, but this can cause delay and requires separate volume control through the Sonos app.Not everyone wants surround-only playback. Please add:TV Surround PlaybackSurround FullFull would play the complete TV mix, including dialogue, through the Era 100s while keeping them bonded to the Arc Ultra with unified volume control.Since full TV audio already works when the speakers are grouped separately, this seems like a useful software option to add.  Best, jim