Fix & Optimize

When setting up Five and Move, the setup processes always stalled.  I did everything- a couple of hours with Sonos Customer Support, restarting router, factory resets, etc.I stumbled onto the fact that my McAfee Protect app (on Samsung S10 phone) has several functions; I use anti-virus,  but something called Secure VPN (which I don't use) was also turned on, apparently by accident.   As soon as I turned off McAfee Secure VPN, all my problems with Sonos setups and operations (the Move's microphone appeared to be broken, for example) went away!  Both Sonos speakers installed smoothly and work perfectly.   Apparently McAfee Secure VPN interferes with Sonos WiFi communications. 

I recently bought a Sonos Move (1) on sale and am very happy with it. I went to a Best Buy this week and they had a display of all the small Sonos things. Four or five of them. I listened to the same demo music on all of them and it seemed very clear at least in that setting that the Move 2 sounded the best. I just wanted to share that experience. Especially since it is a modest looking smallish mono-looking unit costing a rather hefty $450. So, the fact that it sounds so good is something you should be proud of and will probably be noticed. By the way, in marketing, providing sampling for prospective costumers is a vitally important thing if in fact you are selling quality and not just selling image. So keep putting that stuff in stores on display guys.  $450, though! There must be a lot of fancy materials in there. It’s pretty heavy as you know.

I have 6 play 1’s in the house. All were working fine. However one of the Play 1 is appearing in the app but does not produce any sound. Tried Tuning too but no success cause there is just no sound. 

Hi,I would like to know if it is possible to add the favorites present on mytuner app in the sonos lists?

Hello, I have the Arc Ultra, sub 4 and 2 ERA 300 set up in surround mode.  if I set the 300s to full mode, TV off, playing Apple Music through Sonos app, my understanding is the speakers will be louder (equal volume to arc) and full frequency range vs ambient where it would be lower volume and reduced frequency range. When I turn the TV on they will switch back to surround mode controlled by the movie/Arc (no longer in full mode).Assuming the above is correct, is the only item I lose in this config for playing music is that the 300s won’t have stereo right and left channels playing? I assume the ultra will play music in right and left stereo channel mode? So With full frequency range and the ultra playing right and left channels I would think the quality of audio would be pretty darn close to having the 300s in stereo mode grouped with the ultra? any experience with this and opinions on sound quality? thank you   

Can you please advise when the facility to edit and create playlists will be reinstalled on the new App? In the update from the CEO he said this was scheduled for Sept/Oct and yet still there is no sign of it nor any further indication of when it will return. I’d appreciate an update. Thank you 

After roughly 10 months, the Sonos app does not work reliably.  For example, the “no items available” message comes up without any system changes, and goes away for unknown reasons (not for any of the fixes I’ve tried).I just want to listen to music, not be part of an experiment.My question is:  is it fair to give my (seven) speakers away, which lays the problem on someone else?  Or should I destroy the hardware, saving someone else the frustration, given that no fix seems to be imminent?

Current system version82.3-60160Release date: 01/07/2025In this update:Bug fixes and performance improvements.Fixed an issue with Control4 integrationUpdated without any issues. We'll have to guess which Bug fixes we're talking about :)What is Control4 ?

Mise a jour sonos amp impossible. A priori trop vieux

Hi all,Enjoying the headset but the minimum volume seems oddly high. For people with sensitive ears like myself this can be an issue. I’ve seen a few posts over time regarding this but it doesn’t seem like it has had any momentum. It would be really great if we could get atleast one additional volume lever to go lower. Please consider this!

It’s loud even setting it at the min. Can Sonos fix this? I compared it with my Bose Headphone. Sonos Ace is a lot louder. I don’t want to return it. However, if it can’t be fixed, I have no other choice…. 

WhenI use the Sonos app to search Tidal for an artist and then select artist radio, there is no play function. There is on the iOS app on my computer, just not on the app. Is this being addressed?

ive followed the instructions to the Tthey were very intricate until it gets to the network credentials, i dont remember setting them up and ive tried my username and password (login) that doesnt work, and your instructions doent say anywhere how to find this nighmare Edit:ive done everything the directions say and it does NOT work. cant find support would love if anyone can Moderator Edit - Combined posts.

Since a firmware update a few days ago my Era 100’s volume slider does not go low enough, I used to be able to set it nice a quiet early in the morning but now it's much louder at it's lowest setting.But if I go on the app I can set it to where it used to be.The thing I notice is the app says volume 2 once the Era 100 is set to the lowest volume, and if I go down to 1 and then back to 2 in the app then it's quiet again like it used to be.So something is not right as 2 on the speaker is not the same as 2 on the app.Anyone else notice this at all. 

Good afternooon,i have purchased a new (Samsung) TV which has no optical output and i wanted to connect the play bar via HDMI/SPDIF converter.TV’s audio ouput is the HDMI connected to the converter.The optical cable that goes into the playbar has a signal (red beam is on).In the Sonos App, the playbar shows SPDIF selectedUnfortunately the playbar stays quit.Does the optical input need some ‘special’ configuration ? Regards,Gaston 

One of my two bridges started flashing rapidly (white) and it was no longer visible on the app.I have tried everything (I think) including plugging direct into router and factory reset but nothing has produced the response that I am supposed to get.Although, sometimes I can get the light to stay solid even though still not “visible”Does this mean that the bridge itself kaput ? 

Hi!I am looking to add a second-hand speaker to my system. I‘ve encountered multiple fraudulent offers on online market places. One of the quick and easy safeguards I have begun using to determine an offer‘s legitimacy and accuracy is the devices serial number - usually there is already a picture showing it, or sellers are readily sharing this information as it doesn‘t contain private information.With the SN, I then contact Sonos support and get the date of first registration. A date, nothing else. No identifiable information. This worked twice in the past week. Customer service was fast, uncomplicated and helpful. Both times I (unfortunately) discovered that the sellers had provided false information on the device age (or to be precise: date of first registration - I‘m aware that I can read the manufacturing date straight from the SN without contacting support).Today, two separate customer service reps have rejected my request, stating that this information cannot be provided due to S

Hi there - Has anyone noticed the varying sound quality adjustments that seem to come with the regular software updates since last year ? I have got a stereo pair of Era 300s set up as a stereo pair. Placement of these are pretty much in accordance with normal principles of equalised spacing in relation to the listening positions . Advanced true play enabled each time software updates are implemented with pretty much the same sequencing ( height movements etc) to minimise variations in the way Trueplay is done . Using pretty much the same test music material I have noticed changes in quality which required me to enable the tone controls to suit taste .  Recently it’s been quite marked with signification changes in the need to increase the treble output .  With the most recent update after Trueplay , treble control had now to be reduced such that the bass and treble controls are more or less flat .  Clearly the software updates have been to stabilise the app but how much of these change

What are your experiences with trueplay on 2x era 300, arc and sub mini? Is trueplay really better? Or should I use my own settings? 

I recieved a Sonos email inviting me to ‘hear more with lossless on Apple Music’ by connecting my Apple Music app to Sonos.  I then clicked  on a  ‘LEARN MORE’ button which linked me to a page that says you can listen to both the Apple Music universe of music plus your own ‘entire library’. I followed the instructions to then connect Apple Music witrh Sonos but kept coming up with message saying ‘your Apple Music account access has expired’. It then asked me to re-authorise. I repeated  this multiple times, however it just kept looping back to the same expiry message without giving me access. I then tried all the suggestions in the following related Sonos Community thread without success: So finally, after going via the Sonos chatbot, livechat and finally a telephone call to customer service (0800 026 1526) I finally discovered that you can’t connect the apps without a paid for Apple Music subscriptions. So even though I only use my Apple Music app for my personal library of paid for t

Used Sonos to listen to my music folder. Today 'Access Denied' ... no explanation given in SONOS messages

Dear all,thanks to the valuable help of this community, I have focused on my desired setup.I need one last piece of advice on how to connect everything.Here’s a description:on the wall/screen side, I have my internet box and will have an Arc Ultra (can’t wait) on the other side of the room, I have a projector, which has 1HDMI + 1HDMI eARC.  TV signal is provided by a decoder (UHD 4K/atmos) which can either be on the wall side (connected in ethernet to the internet box) or on the projector side (connected in wifi to the box). The decoder has one HDMI plug.One option I guess would be to have the decoder on the projector side, connected in wifi to the internet box, and to the projector through HDMI, and use the eARC port of the projector to connect to the Arc Ultra. But maybe the connection of the decoder through Wifi (6) will be a bit limitative.I was wondering if you guys saw another setup. I’d rather not use the optical in if possible as I need it for another source. I am also intere

Many problems with music library. Navigation is difficult without being able to see the alphabet at the side.Not possible to create playlists. Tidal playlists work but the beauty is being able to link other sources in a playlist.The things that made Sonos good are gone.  

Battery always emptynot possible to shut down completely and even of you shut down the battery stil drains Mike a rocketso This is a junk product 

Sonos tech support advice: “buy a new router or hard wire the blue tooth speaker 🤦🏻‍♂️.  Obviously the speakers are not stable. speakers go t1ts up every time the App updates and they regularly drop out. Takes ages to “turn off the on again” and the speakers struggle to find the network.Sending the 100’s back along with speaker stands.Probably our last ever purchase from Sonos.All our other WiFi / blue tooth tech works fine.