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Hi there -

 

Has anyone noticed the varying sound quality adjustments that seem to come with the regular software updates since last year ?

 

I have got a stereo pair of Era 300s set up as a stereo pair. Placement of these are pretty much in accordance with normal principles of equalised spacing in relation to the listening positions . Advanced true play enabled each time software updates are implemented with pretty much the same sequencing ( height movements etc) to minimise variations in the way Trueplay is done .

 

Using pretty much the same test music material I have noticed changes in quality which required me to enable the tone controls to suit taste .  Recently it’s been quite marked with signification changes in the need to increase the treble output . 
 

With the most recent update after Trueplay , treble control had now to be reduced such that the bass and treble controls are more or less flat . 
 

Clearly the software updates have been to stabilise the app but how much of these changes have  also been sound quality tweaks ?  In my setup and subjective hearing , it seems quite a bit … perhaps bordering on drastic.

 

Anyone else noticed this ? 

Hi ​@Audiosymbol, 

Sorry to hear you’re having issues with the sound quality of your speakers.

The app and speaker updates don’t effect the sound profile or quality of our devices as frequently as the updates come out. We rarely adjust how a speaker sounds through updates, the last I remember being the Sonos Arc. If this was something that was adjusted more frequently, then it would be in the release notes and we’d see more community threads talking about it (besides the general louder/quieter threads that tend to come with each update). 

There was an issue where EQ adjustments wouldn’t save, but this has since been resolved. If you’re running the latest app software and speaker firmware and need to keep adjusting the EQ, the EQ settings aren’t working, or your speakers have lower quality, then I would recommend you reach out to our support team for further troubleshooting support. 

Thanks Jamie A . 
 

There could be a remote possibility that the speakers may need troubleshooting in case there are possible faults with them ..

Normally  I suppose faults tend to show pretty much in the onset of purchase . I’ve had them pretty much ever since they were released . In any case I’ve had support request diagnostic reports  on a number of occasions previously   when I have had system issues but the reports were did not  register anything odd on those occasions . 
 

Clearly my subjective assessments could also carry a margin of error but I will continue to monitor . 
 

On a separate matter , I received a normal circular email from yourselves a few days ago informing me that the latest software updates now allow Apple Music to be decoded losslessly.  
 

I wasn’t aware that this sound quality improvement was a new thing as I recall seeing the lossless labelling sometime show up since  last year .. 

 

Am I missing something here ?

 

Cheers 

 

 

 

 

Hi ​@Audiosymbol 

On a separate matter , I received a normal circular email from yourselves a few days ago informing me that the latest software updates now allow Apple Music to be decoded losslessly.  
 

I wasn’t aware that this sound quality improvement was a new thing as I recall seeing the lossless labelling sometime show up since  last year .. 

 

Am I missing something here ?

 

Cheers 

From what I can see, lossless support for Apple Music was added back in May last year so you’re not missing anything.

These types of emails go out when the feature is added or at a later date if your system has the ability to use the feature. such as if a specific speaker is required and is part of your Sonos system. I assume the email is just to let you know that the feature is available if you missed the first announcement.

Thanks Jamie .

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