Fix & Optimize

In Sonos if I search for albums by a band, for example the band Yes, only one album, Fragile appears.  If I do it in Spotify all of yes’ albums show up. Same issue on iPhone and iPad.  any thoughts on how this basic feature should just work? thank you 

I understand that the Play 1 is not supported with the Arc Ultra, however some have said they do work. Has anyone found that they actually do NOT work? Sounds like Sonos want to remove the support stream. I appreciate there could be a future issue with upgrades etc but my question is has anyone found they were unable to bond the Play 1s with the Arc Uktra?

Hello we have just purchase 2 arc ultras with subs for two separate rooms.  Each are set up with a TV.  I have successfully paired one Arc and sub in one room however setting up the second arc I cannot locate the flashinglight due to how the tv and arc have been connected physically.  Below is the notification from the app and the photo of how mine looks.  

I have an iPhone 12 running iOS 18.1.1, and after months of seriously bad functionality (since the “new app” was released), now all my devices have disappeared from the app, even the one plugged directly into ethernet. On my Mac OS, I can see all the devices, and the Sonos app works perfectly. After following all the usual recommendations, I deleted and re-installed the Sonos app on my phone, and now it cannot even find my Sonos system (I cannot “join existing system”).I am currently using a “work around” by playing Spotify on my phone, and casting it to my Sonos speakers via AirPlay, but the Sonos app itself cannot see the same speakers that I can cast to.So what I have done is:-clicked “forget” on my wifi connection, and re-joined it by re-entering the password multiple times-re-installed the Sonos app multiple times-restarted my phone multiple times-restarted my router multiple times-rebooted one of my Play 5 speakers and re-set up the wifi connection just to test and see if that ma

So you CAN update your music library!  Just not with Sonos…  But you can do it with SonosPhone!  For a nominal fee of less than $10,you can have an app that will easily and quickly update your music library.

It is evident from this: … that newer Sonos devices do not give noise floor or OFDM ANI information on the network matrix. Can anyone tell me why this is? Has the network matrix been replaced by some other diagnostic tool? Thanks all,Tom

We’re an FM radio station in Los Angeles (USA) with a known good stream on TuneIn, as well as other platforms. We are not equipped with a Sonos device, but several listeners to the station are and they report that they’re no loner able to listen via Sonos. Can anyone in The Community check with your Sonos device then report your experience?88.5 FM / The SoCal Sound / KCSN   

I have a large room (26’ x 26’) with couch in middle of room facing tv. Current setup is beam soundbar paired with (2) sonos ones as surround and also (2) sonos ones beside the beam facing the listener. The (2) ones adjacent the beam soundbar are paired and make a considerable difference when watching movies.Current Large Room (26’ x 26’):Beam Soundbar (2) Adjacent Sonos Ones facing listener (2) Sonos Ones paired with Beam as Surround I am debating purchasing an Arc Ultra and moving the beam and (2) adjacent ones to a smaller room to make (2) surround sound tv setups. Two room setup would then look like this:Large Room (26’ x 26’):Arc Ultra (2) One’s paired as surroundSmall Room:Beam (2) Ones paired as surroundI am concerned that the Arc Ultra as stand-alone with (2) Ones as surround will not be as powerful as the current setup. I know I could also buy (2) Era 300’s but I’m not interested in spending that much currently. Thoughts?

I turned on my Sonos system this morning and . . . nothing!Things were a bit weird in the past weeks, since I got the iPhone 16, and even stranger when they put an update iOS 18.2.1 on it.  I got signed out of ALL my Sonos options, though Amazon Music and Sirius were still there and the speaker system still worked.  Then this morning (2024.01.20), it all crapped out.I basically had to delete the app’, unplug the Sonos router, and all the speakers and start over from entering my wifi router.  Kinda sucked!  And took an hour and then some before everything was back online.  ‘Need my music in the morning!  ‘Not sure if the blame goes to Sonos, the iPhone 16 or to Apple.  (Still cannot sign into the Sonos stuff.  I try and it keeps coming back to “Sign in as Owner.”  But, I AM the owner!)

Any body else frustrated by the slow loading time for the latest Sonos app? Seems to take as about 90+ seconds on my Android phone. I have tried all the suggested fixes.

Good Evening,  Can anyone please recommend the positioning for two stereo pairs (running on one amp) of 6 inch ceiling speakers in the room below. It is essentially a big L shape with a lounge and TV on the bottom right hand side of the drawing attached. Should I try my best to get one pair either side of the sofa? Then perhaps the other pair along the right hand side of the room, in a line? Or any better suggestions appreciated.Maybe I bite the bullet and have a separate amp for the living area which can be more ‘TV focused’ with a sound bar / sub etc. But, perhaps this is overkill.Ignore the utility / WC space, this won't have any speakers.  Thanks Chris. 

Hi,I have a turn table and CD player connected to my Marantz amplifier. This is then connected to the Sonos port from Recorded Out. I am playing music fine on my Play 5s, but I want to control the volume through the Amp rather than the Sonos app. I have tried changing line in in the port to Fixed, but nothing is working. Anyone got any advice please. Many thanks. 

My Spotify app can see all my Sonos devices that are on the same network, however when I select them to stream it doesn’t connect. My wife has no issues streaming on the same network with the same devices. I am attempting streaming from Spotify app on MacBook and iPhone 14. I have reinstalled Spotify app on phone and MacBook. Airplay works fine to Sonos devices, but it has a delay and takes more effort. I have restarted my phone/MacBook, Sonos devices, and router. Everything is up to date. I have Sonos one, beam, and Arc and none of them work. 

how to  minimize below neighbor complaining and keeping a good setup.  i alos want a goood setting to watch movie ( i habe a gen 2 beam with 2 One Slmas surrounf and a Sub mini )  please send me your best setting for movie watching .  Where I should have the sub mini in my room .  I have a L shaped sofa 

Any chance of bringing remote manageability to the Sonos Web App? Very specific, checking for and running system updates… I can already access and see the system, its components and what’s going on. Having the ability to check and trigger updates would be ideal!

Hello - I’ve been using a Five in my home gym for a while, placed horizontally. All has been great but my gym is starting to grow and there are 2 areas separated by a short wall. I will be adding a second Five to the new section and I am not sure what the best configuration is. Question 1: Should I pair the 2 5s in stereo or will the wall cause problems? Question 2: Will it matter much if I orient the left speaker vertically? I do not plan to change the orientation of the right speaker. I may need to hang the left vertically out of space concerns once a fan is added to the left wall. Question 3: should I just keep it easy and not pair them and just group them as 2 separate speakers. I’d like to decide before get a speaker so that I get the correct mount. Any help or insight is appreciated. Thanks! 

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.If I go into the app on my phone and select what to play, it will start playing on the speaker.Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

I used to be able to listen to podcast via spotify connect (aka direct control in sonos lingo) on my s2 system. Since about 3 months every time i choose one of my speakers in the Spotify app - spotify tries to connect for about 1 minute and then reverts back to playing from the phone.Streaming music from spotify connect works fine.I have not changed anything in my setup and i have the latest versions of Spotify and Sonos. What can be wrong?

HelloCan i use a LAN câble to connect m'y sono one to a vidéo projector?

Hello everybody,Since the new app deployment in may, i had to wait several monthes to be able just to see my playlits in the app.Now i can see and play them but, several monthes after, and despite “hundred of engineers working to improve the this app” (dixit director of innovation) i still can not modify them !Sonos help seems to avoid dealing with that.My app is IOs app.Do some of you find a way to add/suppress titles in playslists ?Thanks for help.Emmanuel.

WLAN verbindet sich nur per Kabel. Was hab ich falsch gemacht? 

Hello. Yesterday during watching a Transformers on SkyShowtime 5.1, no Dolby Atmos, At some moment I heard a loud single crack sound.Could be of course just some quality jump or signal issue.Just wondering, if there is or will be added in the future option, when all the speakers can be tested one by one as now I am bit worried if all is playing as before and was it just glitch or speaker by itself.Tried rewind immediately and wasn't there anymore.Did someone experienced something similar? If does already exist something to test speakers one by one, let me know please :) Just don't ask me to check by putting my ear close to speaker as 9.1.4 speaker... I am not doing it :D Thank you for any respond and have a nice day. :)

Today’s WSJ (18 Jan 25) published an article about the App Debacle:A must read here:“The $500 Million Debacle at Sonos That Just Won’t End”If the link above does not work, search using the article’s title.According to business news sites, there was a bunch of insider selling leading up to the App’s release in mid-May. According to an article on ARS Technica the smart people at Sonos opposed releasing the App in May.

We have no other Wi-fi sources around, do not use Alexa! Your new App started this crap, now the music starts blasting all times of the day and night. Really, BTW your CEO deserves the AX along with the design team? 

Hi. Are these Sonos surround sounds have an equalizer that I can adjust like before?