Fix & Optimize

Bonjour,  je viens d’installer ma beam 2, j’ai l’impression que l’image est en avance sur le son. Surtout sur les service de stream de l’Apple TV (netflix, Apple tv….)télé Philips 55oled854apple tv beam 2 (Arc)une idée?  merci à vous 

I click on my app to open.... It switches to app, starts loading the app.... The app shows main menu and immediately closes out. EVERYTIME!!!! I have ZERO controls over a expensive system!!! Why is this taking so long to fix!? Should've been fixed immediately or within a week of first signs. Not sit and wait. WHAT IS BEING DONE???

I found a solution by getting a cheap universal remote and pairing it to the Sonos soundbar then adding the universal remote to the Apple TV.  the Apple TV then controls the sound. 

I’ve spent a total of about 5 hours on the phone with Sonos tech support with no good results.I’m installing a Sonos home theater for my customer in a room with dimensions of 36’ X 25’ X 18 ‘ ceiling and cement slab floor. Using Arc Ultra, Sub 4 and an Amp for existing hardwired surround sound speakers to be used with their TV.It seems that Sonos has decided that when the Amp is used for surround sound speakers only, that they are going to decided what proportion of the audio signal goes to the Arc and the surround sound speakers. That is  . . . . . there is no individual volume control for each of the surround sound speakers. Now I know there’s a “Level” audio control and a speaker distance control but there is no “individual” “volume” control.My issues is  . . . . my customer has paid almost a thousand dollars for a 125 watt per channel stereo amplifier, which when used to power two stand alone floor standing speakers, will knock your socks off, yet when used to power two small 5 inc

I am using a New phone and haven't used my speaker for a while.I have connected my Sonos One SL to my wifi again and the app says I have suceeded, but when I want to use it it doesn't exist anymore. I have updated the app, shut the power of andrestartet my router. Can anyone please help me, what can I do?

Hi,I am planning to buy an additional Sonos Five to the one I currently have to make a stereo pair. I definitely want to put them on stands but the price of stands is putting me off (£240 for a pair of Sanus or £200 for a pair of Flexson).However, I've found this budget option and wonder if they would be any good. Any ideas?https://www.wilko.com/en-uk/avf-white-sonos-five-floor-speaker-stand-2-pack/p/0633901Many thanks indeed

Completely baffling there’s still no way to sort or organise Favorites, except for Recently Added. Most users will obviously add the most important services first, which therefore don’t show up on the home page over time. This is UX 101. Can someone please let us know if there’s any chance this is going to be changed?Please Allow us to manually edit and organise the list! 

Would anyone from Sonos be prepared to offer a new timeline for the restoration of the full playlist creation / editing /. Managing feature that has been absent since May 2024?We were promised Sept , then Oct , then December and there has been no sign of it.  

I have called about my Sirius XM not being able to play on my Sonos sound bar. I have a Android phone and the app is loaded but the music stations are grayed out. They said this is a known issue, but they don't seem to be doing anything to fix it. They recommended that I try with an Apple device. Has anyone been able to get content from Sirius using an Android? This is nonsense and disappointing that they are not able to resolve this. What a POS!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

Lots of complaining on this forum that SONOS gives zero s***s about of course. The fact is SONOS ripped us off.And it's frustrating to be ripped off.I will be never give SONOS another dollar. That's my only revenge. The CEOs are laughing all the way to their beach houses and Italian villas. ... .But they ripped us all off Moderator Note: Modified in accordance with the Community Code of Conduct.

Please add the feature of being able to connect Bluetooth headphones to your smart speakers (likes echos can). 🙏🏻

I’ve had my sonos system for about 5 years now. I’m done!! starting to look for an alternative music system. All the hardware is great!! The controller is so infuriating to say the least!!! I am so very sick of “The requested operation is not available, try again” or any number of other catchy phrases given to not play any music!! This was so easy in the beginning, it’s not like I have a bunch of playlist, or custom anything from anything else. Just want to listen to music with no commercials. Now every single time I open the controller on my computer or phone I get the same song and dance… Or none I should say.However, if I ask alexa she will play just about anything I want. Unfortunately sometimes it comes out of the hockey puck or desk talk to gadget so I have to tell her to turn it off, get up, go into the kitchen where my sonos speak is and ask there… Is it really too much to ask for the music I want when I want it? After all, isn’t that why I spent the money to buy this system??

I’ve been fighting this issue ever since the SONOS App update. Right now I get “Access Denied” when trying to access my 2TB Samsung SSD attached to my TP-Link Router.  I can copy and move all the files from my MacBook and Windows 11 system BUT SONOS will NOT play the files giving “access Denied.”  I tried to set up rights from the Windows system since  the SONOS app has one feature not on the MacBook.  Today I decided to take a bigger hammer to the problem and connect the SSD directly to the Macbook, NO FILE FOLDERS displayed?  Now I’m wondering what would be the best Disk Format for that SSD to get the Music Library online.  Any suggestions welcomed The MacBook Version of the app : No “Fix Permissions” option The Windows Version of the app.  Should it really fix the permissions? 

Hi,I’ve been using SONOS for more than 10 years. Initially, I’d chosen this system after a very careful selection, for its simplicity and efficiency.I know I am far from being the only one complaining now, as the system and app came through many updates, and grew bigger and bolder… and less and less reliable and slower.This is a last call to the SONOS team, management and developers, from an anonymous user, being part of the many anonymous users that make the SONOS community. Please… please stop making the system and app more complex, and go back to simplicity and efficiency. Please be reasonable… only a few options, that’s it. You know which ones are important (all feedback you get focuses on the same essentials).An App which takes 10 seconds to connnect to a speaker, or sometimes does not actuates anything anymore… is useless. Users don’t pay for zillions options. They want it to work. Loud and clear.I hope this message in a bottle will be heard. Otherwise I’ll soon switch to another

App keeps asking me to sign out and back in as master owner just trying to add a speaker

I’ve been a sonos customer for years and been effected by the kamikaze effect of the software upgrades, and all though well intended, the platform has been destroyed. If anyone buys a sonos product they are nuts. It’s gone from the best to the worst in the market and i have a house full of this s*** now. It can’t even play music without the volume cutting out the user experience is atrocious. Please sort this s*** out, it’s your only job! Moderator Note: Modified in accordance with the Community Code of Conduct

My Sonos system across my house stopped working in November. I cannot figure why. My home is made up mainly of ‘One’s’, which are maybe ‘Play’s’ in the U.S. plus a Move and a room setup with a Beam and a Sub to make it 5.1ss. Nothing works. Like, nothing. I tried several times before Xmas but left it rather than putting me in a spin and ruining the holidays. The only thing that did work was the room with the beam and sub that worked from the tv.  Having now spent all day resetting every speaker to try and start afresh, now that is disconnected as a room system also. Is this some sort of joke? I spent 5 hours on it today trying to figure it out and updating every digital setting in this house, watching a million videos, then two hours (and two separate calls as their home WiFi dropped out mid-call) on the phone to tech support who couldn’t sort it either. I bought this entire system in late 2019, so it’s not ‘old’, despite Sonos pumping out a stack of other products since then.  It’s re

I have the Sonos Arc, 2 Era 300s and 2 Sub Gen 3s. I recently purchased the Sonos Arc Ultra. I have a theater room and a living room. Would you replace the Sonos Arc in the theater room which is connected to the Era 300s and subs with the Arc Ultra, or would you put the arc ultra it in its own room if it isn’t going to be combined with the others. If i replace the Arc with the Arc Ultra, i will simply use the regular arc in the living room by itself

folks many videos and music from my YouTube music playlists started to be greyed out in the Sonos app and I can't play them at all and I don't understand why can somebody help?

There is a playlist issue in the Amazon Music app within the Sonos app.  Sometimes when I open a user-created playlist there are no play options.  The only option allowed is Save to Sonos Favorites.  I end up using SonoPhone to start the playlist.  I do have an Amazon Music Unlimited account. 

Is there really no way to scroll through the folders on the Sonos app (on the iPad) except to swipe? I can’t just tap a letter to advance to that point in the folder list? And is there really no way to search the folder list? Please tell me this is all just “operator error.”

Hello, the Era 300s have arrived. I put the Era 100s in double Stereo in another room and as before connected in surround. I was amazed by a first test without trueplay of how they go. Audio track right for example everywhere by Flettewood Mac in Atmos is something incredible. A nice leap compared to the Era 100s. Then configured in stereo and to tell the truth they disappointed me. Lower sound less undivided. Re-set in surround with the beam 2 and the mini sub. Indeed the mini sub has gained strength with the Era 300s. Satisfied at the time of purchase.Remain the mistake Sorround vero best vs Stereo.Andrea. 

​@Corry P Hi. Is it normal to have to re-authorise to Sonos radio once or twice a week? Happens on both my iPad and iPhone.I do not have a paid subscription to Sonos HD.I have sent through a diagnostic.Ross. 

Hi,I have a Sonos ONE gen2, it was working ok with the S1 app under Android on my Xiaomi, but the S1 app asked for an upgrade without giving me other option, and now the S2 app is not working : it kept showing the splash screen and nothing else. I tried uninstall / reinstall the app several times without success. I also reinit the Sonos ONE that now is showing a green flashing light.As my Sonos ONE lost its config, I cannot run any setup… And cannot use my speaker anymore…Any idea ?