Frequent Re-authorise request for Sonos Radio service

Hi ​@rosswells127 

Thanks for your post!

Certainly not! I have noticed it once or twice on my own system since May, but I don’t use any radio sources much, so I suppose it could have been more frequent had I done so.

Thanks for the diagnostic - was it submitted before you reauthorized? Just so I know for context, thanks.

​@Corry Yes the diagnostic was before I reauthorized. I have a couple of Sonos radio collections pinned to my Home Screen so I see the issue as soon as i open the app. Ross.

Hi ​@rosswells127 

Thank you for your patience.

My colleague was unable to find anything untoward in your diagnostics, so we are not sure why this is happening to you.

My next piece of advice would be to create a new Sonos account, if you have another email that you can use, and Transfer Ownership of your system to this new account once you have verified the email address. User icon » Sign Out followed by Settings icon » Manage » Transfer System Ownership. All settings, favourites and music services will be kept during the process, but as Sonos Radio is tied to your Sonos account rather than to a separate one, I am hoping that this will work. If it does not help, you can always transfer back if you’d prefer to keep Sonos on the first account.

I hope this helps.

Thanks ​@Corry P . The issue has not occurred since I reported the issue 7 days ago. If it happens again I will do as you advise.
Ross.

I have the same issue. Activated Sonos voice control. Now asks me to Reauthorise my Sonos radio! Grateful for comments as I don’t know how to do this.  Thank you

Hi ​@mikegunnill 

Sorry to hear that this is affecting you too.

To reauthorize Sonos Radio, please open the Sonos app and use it to attempt to play anything Sonos Radio - you will be offered the opportunity to reauthorize (possibly before you get that far). You will not need your Sonos account password to do so.

I hope this helps.

Thank you for your quick reply. Never used Sonos Voice Control before, but activated today. When I ask to play Classic FM, I get the reply you need to Reauthorise your Sonos radio account.

Grateful for guidance please? Thank you.

mike

Hi ​@mikegunnill 

If my above advice does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Hello:

just moments ago I fell across the information in the Sonos. Everything is working fine.  Thank you for your help, I am grateful. Have a good day!

Mike