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Contributor I
Jan 18, 2025 9:26 PM UTC

Sonos app is slow to load

Any body else frustrated by the slow loading time for the latest Sonos app? Seems to take as about 90+ seconds on my Android phone. I have tried all the suggested fixes.

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12 replies

Lead Maestro
Jan 18, 2025 9:29 PM UTC

Which Sonos devices do you have? What model router do you have?

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"Receive with simplicity everything that happens to you." - Rashi
watso80Author
Contributor I
Jan 19, 2025 2:08 PM UTC

I have a play 1, S1 and Ray. Standard Comcast router installed in 2023

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Lead Maestro
Jan 19, 2025 5:13 PM UTC

Are any of your speakers close enough to your router to be wired with an ethernet cable?

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"Receive with simplicity everything that happens to you." - Rashi
MoPac
Headliner III
Jan 19, 2025 5:32 PM UTC

I have the Xfinity XB8 Gareway.  Sonos things work pretty quickly here.  Not neck-breaking speed, but fast enough.

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watso80Author
Contributor I
Jan 19, 2025 8:36 PM UTC

Not close enough to the router to use an ethernet cable.  Just wondering why the SONOS app is the only app that takes 90+ seconds to load.

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Lead Maestro
Jan 19, 2025 8:47 PM UTC

Not close enough to the router to use an ethernet cable.  Just wondering why the SONOS app is the only app that takes 90+ seconds to load.

Not sure. The app only takes about 3 seconds to load for me.

Does your WiFi network have separate 2.4 GHz and 5 GHz bands?

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"Receive with simplicity everything that happens to you." - Rashi
watso80Author
Contributor I
Jan 19, 2025 9:01 PM UTC

Yes, I am using 2.4 thanks to some security cameras.

 

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Stanley_4
Grand Maestro
Jan 19, 2025 9:57 PM UTC

Security cameras can put a lot of data on a channel, I had to move mine off my main WiFi to get it to work well, they were pushing channel utilization up to something like 65% by themselves and causing a lot of dropped packets.

If your router doesn’t give you that kind of information submitting a diagnostic and calling Sonos might get you a better idea of your situation.

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Airgetlam
Jan 19, 2025 10:55 PM UTC

 

Not close enough to the router to use an ethernet cable.  Just wondering why the SONOS app is the only app that takes 90+ seconds to load.

Probably because other apps don’t have to reach out and identify your Sonos speakers before they start up, as the Sonos app does. 

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Bruce
watso80Author
Contributor I
Jan 20, 2025 4:04 PM UTC

OK, that might be the problem. If that’s the case, other users would have the same issue.

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