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difficulty setting up Arc Ultra

  • January 22, 2025
  • 6 replies
  • 70 views

Hello we have just purchase 2 arc ultras with subs for two separate rooms.  Each are set up with a TV.  I have successfully paired one Arc and sub in one room however setting up the second arc I cannot locate the flashing

light due to how the tv and arc have been connected physically.  Below is the notification from the app and the photo of how mine looks. 

 

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6 replies

Are you unable to pull the Arc Ultra away from the TV to access the button?


buzz
  • January 22, 2025

I’m interpreting the message differently. From your photo we can see the light on at least one unit. You could use this observation to determine which unit is flashing. Another approach would be to power down the unit that has been setup until you have setup the other unit.


buzz
  • January 22, 2025

Unrelated, you are likely to find that the unit sounds better if it is pulled forward to the front edge of that shelf.


AjTrek1
  • January 22, 2025

No offense intended. I see what you App is saying; however, upon close examination of the photo I question if you have  new (out of the box) Arc Ultra’s, open-box returns or demo units? The large oval encompasses what appears to be a diagonal dent in the housing and the smaller oval encompasses what appears to be where the housing came in contact with moisture??? Also, ​@GuitarSuperstar and ​@buzz gave excellent suggestions.

 

 


  • Author
  • Contributor I
  • January 22, 2025

Are you unable to pull the Arc Ultra away from the TV to access the button?

That’s correct it is attached to the tv


106rallye
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  • January 22, 2025

You know this will impede the upfiring speakers on the Arc?